The Busy Leader’s Podcast – A Catalyst for Inspired Action is a high energy, high fun podcast hosted by Quint Studer. In each high-impact segment, Quint chats with individuals on how they’re navigating today’s environment. Learn best practices and how they work in different contexts. You’ll often walk away with tactical tools and tips you can apply to your role, business, community, and life.
51_Dealing with Disruptive Behaviors: Cultivating a Culture That Allows People to Fall Back in Love with Their Job Sonia Rhodes and Dr. Renee Thompson
There has been an uptick of bad behavior in the workplace. While bullying, lack of civility and respect, and conflict have always been there, a global pandemic has just exacerbated it.
Sonia Rhodes and Dr. Renee Thompson share strategies for how to build a strong culture that creates a great experience for patients, employees, and coworkers. They say culture and employee experience will not only allow us to attract and keep the best and brightest, it will allow us to provide the best clinical outcomes, as well as achieve our financial and operational goals.
· How to build a culture by design, not by default
· Why getting intentional about the kind of workplace you want is the key
· Why a high performer who behaves badly is really a low performer
· Why leaders might ignore bad behavior and why that’s so dangerous
· Why naming bad behaviors is key to helping the team confront them
· How to create a self-regulating culture where every single colleague understands what right looks like and becomes an ambassador for how to make things better
· How culture and experience drive all other success
· Practical strategies for approaching employees who are having a difficult time complying with the rules
Sonia Rhodes is the founder and CEO of The Experience Lab—an incubator of ideas and an accelerator of action—bringing Experience design and cultural transformation principles to the healthcare industry. The Experience Lab partners with visionary healthcare systems and executives to imagine, design, and bring to life a new kind of healthcare Experience for team members, providers, patients, and guests and is home to The Inside Out National Experience Transformation Collaborative. Sonia is a pioneer in the realm of healthcare Experience Design, leading the way in the industry for more than 20 years. At Sharp HealthCare, a San Diego, CA-based not-for-profit health system, she was the nation’s first health system executive to lead organizational Experience transformation.
As an international speaker and consultant, Renee Thompson, DNP, RN, CSP, tackles the professional challenges facing healthcare leaders today. With 31 years of experience as a clinical nurse, nurse educator, and nurse executive, Dr. Thompson is an internationally recognized expert on creating a healthy workforce by eradicating workplace bullying and incivility. She is the CEO and founder of the Healthy Workforce Institute and works with healthcare organizations to cultivate a professional workforce. Renee is one of only 26 nurses in the world who have achieved the prestigious certified speaking professional designation, and in 2018 was recognized as one of LinkedIn’s Top 10 Voices in Healthcare for her contribution to their global online healthcare community.
To learn more about the RYTO Conference, click HERE.
50_Words Matter with Terre Short and Dennis Snow
During busy, stressful times, it’s easy to get transactional in our communication with employees, co-workers and our patients. However, hard times really require a different kind of communication, one that’s more relationship driven. It’s vital that we look inward to ensure that our words are aligned with our intentions and values, that we engage employees in ways that make them feel like partners, and that we connect with others in ways that generate meaningful answers.
In this podcast, Quint explores the subjects and more with human potential developer Terre Short (author of The Words We Choose: Your Guide to How and Why Words Matter) and service excellence expert and former Disney executive Dennis Snow (author of “Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life).
Here are a few of their insights:
Why you have to do more listening than talking right nowHow to ask the powerful questions that get you really connected to peopleHow to make sure what you say and what you mean is alignedWhy employees are the best people to answer your toughest questions and how to create the partnerships that elicits their input.How to celebrate those daily moments of getting things right and why you shouldWhat EVERYTHING SPEAKS really meansHow to see your organization through the lens of employees and patientsHow constantly narrating the process relieves anxiety for employees and patientsAbout Terre Short:
Terre Short is the CEO/owner of Short Group. She has been a coach in some capacity her entire career. Through coaching, speaking, and facilitating she has inspired countless staff, senior leaders, physicians and middle managers to connect to their why, and to harness the power of empathy and personal relationships. She excels in assessing complex situations/challenges and helping others break them down with clarity into actionable steps.
Terre has more than 30 years of leadership experience, a Masters in Business Administration/Healthcare Management, her Professional Coach Certification (PCC), and is a Certified Patient Experience Professional (CPXP).
Prior to returning to Short Group, Terre served in corporate healthcare roles for ten years (2010 - 2020), as a high-level executive for one of the largest health systems in the U.S. (HCA), and as a regional director for Huron/The Studer Group.
She first established Short Group in 1995 and at that time specialized in leadership development and consulting, including coaching GMs, CEOs and other leaders. Short Group followed her hospitality career that spanned many senior leadership positions within Four Seasons Hotels and later Pebble Beach Company.
Since 1995, she has spoken for a wide range of organizations, and audiences large and small. She is highly sought after for leadership development forums and spoke at the 2018 Annual Becker's Hospital Review Conference.
Terre is passionate about bringing out the potential of others through 1:1 and team coaching, and helping leaders improve results through her speaking, and consulting. Topics outlined on Short Group website.
Terre published The Words We Choose: Your Guide to How and Why Words Matter in July 2020. The book covers how to choose words that connect to values and intention. It spans the words we choose for ourselves (the voice in your head), with loved ones, at large in the world, at work, through technology (not spoken), and with a higher power.
About Dennis Snow:
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence
49_Making Preparedness Part of Your Mission with Eugene Schneller
From PPE and ventilator shortages to challenges in distributing vaccines and medications, it’s clear that the added strain from Covid-19 exposed some cracks in our healthcare system. In order to be ready for whatever comes next, we need to rethink how we procure and allocate resources. Eugene Schneller shares why supply chain management should be top of mind for healthcare leaders and gives strategies for how to stay prepared for whatever the future holds.
Why we should include “preparedness” as a core part of our mission, along with our industry focus on “cost, quality, and outcomes”Why collaboration and resource sharing is so important in difficult times and how to hardwire these practices into the everyday Why “just-in-time” procurement policies need to be updated to account for Black Swan-type eventsHow to allocate financial resources to staying prepared in a way that makes things better, not harderEugene Schneller, PhD, has held faculty and research scholar positions at Duke University, Union College (New York), and Columbia University. His consulting and research focus on health care policy, best practice adoption, supply chain purchasing strategy design and governance, human resource development, and supply chain integration. He was principal investigator for the Department of Defense efforts to integrate the medical supply chains for the three services. He is co-founder of Healthcare Supply Chain eXcellence and president of Health Care Sector Advances.
The Gratitude Symposium Session
48_Leading and Growing Through Times of Unprecedented Change and Uncertainty with Jamie Orlikoff and Michael Pugh
Jamie Orlikoff and Michael Pugh discuss some of the ways leaders will have to evolve as we all navigate complicated problems that don’t have any easy solutions.
How to deal with feelings of failure in senior leaders who are dealing with staffing problems that are largely out of their control (and how their boards can support them through uncertain times).Why and how to recapture hospital leadership’s role as a leading voice in health, not just healthcare delivery. Why community health should be on everyone’s radar and how hospitals can find innovative solutions to promote wellness. How to keep polarization from disrupting your organization and keep everyone united around giving patients the best care possible.Why healthcare delivery must be at the center of your healthcare system and drive all your redesign efforts.Finding the bright spots and redesigning care teams and processes for the workplace of the future: Why senior leaders need to take an honest look at the changes they’ve made during the pandemic and ask themselves, Is this something we should continue moving forward? James E. Orlikoff is president of Orlikoff & Associates, Inc., a consulting firm specializing in health care governance and leadership, strategy, quality, patient safety, and system development. He is the National Advisor on Governance and Leadership to the American Hospital Association and Health Forum. He was named one of the 100 most powerful people in healthcare in the inaugural list by Modern Healthcare magazine.
ORLIKOFF & ASSOCIATES, Inc.
4800 S. Chicago Beach Drive
Chicago, IL 60615-2054
(773) 268-8009 phone
(773) 268-8006 fax
Michael D. Pugh, MPH has over thirty-five years of CEO experience in hospitals, health care systems, managed care organizations, consulting, and health care technology companies. He is a frequent speaker at regional, national, and international conferences on subjects of leadership, quality, governance, and strategy.
Michael D Pugh
MdP Associates, LLC
47_Focus on the Who, Not the What with Diane Rogers and Sue Murphy
Focus on the who, not the what. When you put people first, the other things (like metrics) will take care of themselves.
Diane Rogers and Sue Murphy share strategies for leaders to engage in conversations with their teams that leave people feeling seen, heard, and cared for. Not only does this help create high-performing teams, it also helps make you more fulfilled as a leader.
Why basic “check-ins” and asking, “How are you doing?” doesn’t cut it anymore, and what to do insteadHow to hold up a mirror to your own magnificence as an organization and highlight what’s going right, and why this is so valuableHow to hardwire gratitude into your everyday practicesWhy how you show up for people determines how they show up for youHow to meet people where they are and give coaching that actually improves outcomesDiane Rogers has a diverse background and a big heart, both of which power a simple and focused mission: to inspire individuals and organizations to harness the strengths and magnificence of people, so together they can achieve higher levels of organizational performance and individual engagement. Founder and president of Contagious Change, LLC, Diane is best known for her breakthrough programs for healthcare organizations, where she has long been a trusted coach—sought after for her ability to inspire strengths-based leadership behaviors among healthcare professionals who want to optimize performance, experience, and engagement.
Susan Murphy, RN BSM MS is currently the Chief Experience Officer (CXO) at Northwest Community Healthcare. Prior to her role at NCH, Sue was the Chief Experience Officer at University of Chicago Medical Center, where she led experience strategies that improved system-wide patient satisfaction scores. In the role of the CXO, Sue’s attributes include being a visionary and pragmatic leader with experience and expertise in service excellence strategies, program development, metrics, and benchmarking. Responsible for designing and overseeing the implementation of an integrated, comprehensive strategy that transformed and drove outcomes in quality of care, service and patient experience. Serving as the role model for the mission as well as an advocate for the “voice of the patient” in all endeavors, leading with providing strategic leadership for the development of sustainable programs that foster experience excellence, empathy, and compassion, as well as, patient and family engagement.
Watch their Gratitude Symposium presentation: "Uniting and Engaging Employees – An Artistic Masterpiece (20:15)"
46_The Power of Performance Excellence and Purpose: Lessons from Hospice with Chris Comeaux
Chris Comeaux’s company, Teleios Collaborative Network, recently had four of their hospice organizations in the top 50 on the Modern Healthcare Best Places to Work list. This week, Quint talks with Chris to discover how he marries performance excellence and purpose to create a place where people really want to be. Comeaux shares how workplaces of the future will create purpose-driven communities that support each other through tough times and help everyone perform at the highest level.
- How to use “Mission Moments” to inspire gratitude and fulfillment and fight burnout
- How to infuse purpose into role descriptions that go beyond just a list of tasks
- Why learning plans are vital to driving performance excellence
- How to break down learning and development sessions into bite-size chunks that can be absorbed virtually
- How and why to adopt a more holistic approach to goal setting
Chris Comeaux (KO-mo) is an award-winning expert and lifelong student of leadership and the performance required to truly be a leader. He has spent his life and career researching, learning, coaching, and implementing the pushes and pulls necessary to create high-performance leaders and high-performance organizations. Chris is currently the president/CEO of Teleios Collaborative Network (TCN).
Chris Comeaux, CPA, MLAS
President/CEO Teleios Collaborative Network
Management By Strengths (MBS)
Contact Nicole Webb Bodie - Nicole@QuintStuder.com
More Relevant Than Ever
I’ve been inspired by Quint Studer since reading Hardwiring Excellence and attending a work shop in the early 2000’s. With the stresses the world is facing Quint’s messages are more relevant and impactful than before. He and his guests share ways to remind ourselves that integrity, respect, humility and matter.
Quint is always inspiring and asks excellent questions that motivate me!
Quint is always inspiring, motivating and teaching us new ways to be better. I appreciate his podcasts, thoughts and ideas. Great listen each week.