63 episodes

This podcast from insurance claim expert Kevin Quinley delivers tips, tools and techniques to help great claim and risk professionals get even better at managing •their claims, •their time, •their resources and •their careers.

"The Claims Coach" Podcast with Kevin Quinley Kevin Quinley

    • Careers
    • 5.0 • 3 Ratings

This podcast from insurance claim expert Kevin Quinley delivers tips, tools and techniques to help great claim and risk professionals get even better at managing •their claims, •their time, •their resources and •their careers.

    The Perils (and Rewards) of Incident Reporting to Insurers

    The Perils (and Rewards) of Incident Reporting to Insurers

    If Hamlet was a risk manager, Shakespeare would have him ask, "To report or not to report -- that is the question."In the context of incident reporting to insurance companies, that is the risk management conundrum this episode addresses.Why are insureds...

    • 8 min
    Donna Popow CPCU on a Claims Career and THE Key Quality for Adjuster Success

    Donna Popow CPCU on a Claims Career and THE Key Quality for Adjuster Success

    For years, Donna Popow headed Knowledge Resources for Claims at the Insurance Institute of America, and served as its Ethics Counsel.In this episode of The Claims Coach, Donna reflects on a claims career that spans six decades. Among the topics she...

    • 1 hr 11 min
    Ten Pet Peeves of Claim Professionals ... and How to Address Them

    Ten Pet Peeves of Claim Professionals ... and How to Address Them

    A (modulated) rant about what drives adjusters and other claim professionals crazy.What pet peeves do you have to add to this list?(Just remember – – consumers, clients and attorneys can doubtlessly have their own rants about adjuster qualities the...

    • 12 min
    Ten-Minute Tip: Stress Management for Claim Pro's

    Ten-Minute Tip: Stress Management for Claim Pro's

    By its very nature, handling or managing claims is extremely stressful.Covid has heightened the stress levels on claim professionals for multiple reasons.Self-care for adjusters and other claim professionals requires attention to managing stress.Stress...

    • 12 min
    Five-Minute Focus: What's Eating Adjusters or, What's Your Fuel?

    Five-Minute Focus: What's Eating Adjusters or, What's Your Fuel?

    Self-care for claim professionals includes fueling the body with the right nutrients to foster health and optimal performance on the job.GIGO is an acronym signifying, "Garbage In - Garbage Out."Without diving deep into the arcane (and at times...

    • 7 min
    5-Minute Focus: Adjuster Self-Care -- Get Moving!

    5-Minute Focus: Adjuster Self-Care -- Get Moving!

    As a claim professional, your greatest ability is . . . your AVAILability!Availability is the opposite of LIABILITY.This short podcast discusses the importance of exercise, movement and fitness in cementing a platform of self-care to optimize your daily...

    • 6 min

Customer Reviews

5.0 out of 5
3 Ratings

3 Ratings

dbrownlha ,

Thank you

For your thoughtful advice including the reference to Goldberg Segala

Cmroberts72 ,

Tips, tricks, tools for claims adjusters

I like the shortness/brevity of the podcast. Excellent to listen to while on the drive into work. Great insight into what is facing adjusters today. I highly recommend the podcast.

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