64 episodes

This podcast from insurance claim expert Kevin Quinley delivers tips, tools and techniques to help great claim and risk professionals get even better at managing •their claims, •their time, •their resources and •their careers.

"The Claims Coach" Podcast with Kevin Quinley Kevin Quinley

    • Business
    • 5.0 • 3 Ratings

This podcast from insurance claim expert Kevin Quinley delivers tips, tools and techniques to help great claim and risk professionals get even better at managing •their claims, •their time, •their resources and •their careers.

    "The Art of Adjusting: The Unwritten Rules of Claims Handling"

    "The Art of Adjusting: The Unwritten Rules of Claims Handling"

    In this episode, Kevin Quinley offers his unvarnished views on the recently published book by claim expert Chantal Roberts CPCU and explains why this resource should be a part of any claim professional's bookshelf.

    To order your copy from Amazon:
    https://www.amazon.com/gp/product/1737426803?pf_rd_r=DJQK2VEYXD620HR2RDTP&pf_rd_p=5ae2c7f8-e0c6-4f35-9071-dc3240e894a8&pd_rd_r=c577e9e9-1402-4dd5-9d1f-89535050bb32&pd_rd_w=kPDBK&pd_rd_wg=Veu6o&ref_=pd_gw_unk

    Or from the Author's Website:  Home | The Art of Adjusting

    • 14 min
    The Perils (and Rewards) of Incident Reporting to Insurers

    The Perils (and Rewards) of Incident Reporting to Insurers

    If Hamlet was a risk manager, Shakespeare would have him ask, "To report or not to report -- that is the question."

    In the context of incident reporting to insurance companies, that is the risk management conundrum this episode addresses.

    Why are insureds wary of reporting incidents? Why do insurance companies want to know about incidents? What are the potential perils to policyholders of foregoing incident reporting?

    These are among the questions addressed in this episode of The Claims Coach!

    • 8 min
    Donna Popow CPCU on a Claims Career and THE Key Quality for Adjuster Success

    Donna Popow CPCU on a Claims Career and THE Key Quality for Adjuster Success

    For years, Donna Popow headed Knowledge Resources for Claims at the Insurance Institute of America, and served as its Ethics Counsel.

    In this episode of The Claims Coach, Donna reflects on a claims career that spans six decades. Among the topics she discusses:

    *  Whether technology changes in the claims industry have been for the better or worse.

    *  Will adjusters be replaced some day by AI and bots?

    *  The one key to success for advancing within the field of claims.

    *  The most important quality for a successful claims career.

    *  Lessons learned from training canines for athletic dog competitions applicable to  training adjusters.

    * . . . and much more!

    Tune in or download this episode of The Claims Coach podcast for an insightful and entertaining look at the world of claims!

    • 1 hr 11 min
    Ten Pet Peeves of Claim Professionals ... and How to Address Them

    Ten Pet Peeves of Claim Professionals ... and How to Address Them

    A (modulated) rant about what drives adjusters and other claim professionals crazy.

    What pet peeves do you have to add to this list?

    (Just remember – – consumers, clients and attorneys can doubtlessly have their own rants about adjuster qualities the drive THEM nuts...)

    • 12 min
    Ten-Minute Tip: Stress Management for Claim Pro's

    Ten-Minute Tip: Stress Management for Claim Pro's

    By its very nature, handling or managing claims is extremely stressful.

    Covid has heightened the stress levels on claim professionals for multiple reasons.

    Self-care for adjusters and other claim professionals requires attention to managing stress.

    Stress is not altogether bad, in the right doses and measures.

    This brief episode of the Claims Coach identifies practical strategies for managing stress in order to boost self-care and optimize the ability to perform the functions of effective claim professionals at peak capacity.

    • 12 min
    Five-Minute Focus: What's Eating Adjusters or, What's Your Fuel?

    Five-Minute Focus: What's Eating Adjusters or, What's Your Fuel?

    Self-care for claim professionals includes fueling the body with the right nutrients to foster health and optimal performance on the job.

    GIGO is an acronym signifying, "Garbage In - Garbage Out."

    Without diving deep into the arcane (and at times controversial) features of nutrition and diet, this podcast episode highlights the importance of fueling the nutritional engine of claim professionals to infuse them/us with the energy, health and stamina that we need to perform our demanding jobs day today.

    Snickers commercials talk about getting "hangry." A combination of hungry and irritable.

    What nutrition tips do you embrace in order to fuel your success?

    • 7 min

Customer Reviews

5.0 out of 5
3 Ratings

3 Ratings

dbrownlha ,

Thank you

For your thoughtful advice including the reference to Goldberg Segala

Cmroberts72 ,

Tips, tricks, tools for claims adjusters

I like the shortness/brevity of the podcast. Excellent to listen to while on the drive into work. Great insight into what is facing adjusters today. I highly recommend the podcast.

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