In this CG Live episode recorded at our Q1 event in Dallas, Texas, I sit down with CG Premier member Shadi Tamimi, a Central Florida-based real estate investor doing roughly 100 deals a year through wholesaling and flipping. Shadi recently presented in one of our breakout rooms on a topic that doesn't get nearly enough attention — fallout rate — and shares what he uncovered when his team went looking for the real source of the problem. We dig into the gaps between acquisitions and disposition that quietly killed deals, why celebrating a signed contract too early is one of the most dangerous habits a team can have, and how a mindset shift around serving the seller — not chasing the contract — transformed his close rates. Shadi also opens up about his own challenges on stage, including his early learnings with television advertising, and shares one of the most memorable seller stories you'll hear this year. If you're losing deals after the contract is signed and not sure why, this episode is for you. Timeline Summary [0:23] – Live from Dallas at the CG Q1 Premier and CEO event [0:48] – Introducing Shadi Tamimi: Orlando-based investor, ~100 deals per year [1:06] – Business breakdown: 75% wholesaling/novations, 25% flips [1:38] – How Shadi started virtual across multiple metros and tightened his market focus [2:36] – Why he pivoted to Ocala and manufactured homes as an affordability play [3:24] – The four pain points driving this event: leads, appointments, contracts, and fallout [4:40] – What Shadi presented on: reducing fallout rate and getting contracts to the closing table [5:20] – Fallout was above 50% — and the team was blaming the wrong people [6:04] – The real gaps: seller expectations not set properly on novation deals [6:23] – The fix: adding a flowchart and required initials on DocuSign disclosures [7:14] – Why transparency matters: sellers sell a home once or twice; we do this every day [7:59] – The second gap: contract quality and how they were measuring the wrong win [8:25] – Celebrating signed contracts before they close — why that's like celebrating in the first quarter [8:48] – Tracking contract quality by acquisitions rep and coaching to trends before they become problems [9:31] – The mindset shift: stop telling your team to "get a contract" — tell them to serve the seller [10:10] – How that one phrase change produced results within the same week [10:41] – Core values in action: empathy, intention, and serving others first [11:08] – Elevating the whole industry by focusing on true service over the transaction [12:08] – How every team member — especially lead managers — is impacting far more people than they realize [13:40] – Shadi's most memorable seller story: a cancer patient, a $40,000 offer, and a text six months later [15:33] – How Shadi came to CG with his own challenges and the power of showing vulnerability on stage [16:10] – Being open about what went wrong and helping others avoid the same mistakes [16:47] – Shadi's challenge on stage: getting feedback on television advertising [17:13] – Key takeaway from the room: creative is the most important variable in TV, not the spend [17:54] – The value of learning from someone who just went through what you're about to try [18:22] – The three-legged stool of inbound marketing: direct mail, PPC, and television [19:04] – Pat Martin's TV journey: three months of doubt before it became their highest-converting channel [19:29] – Why a conversation with someone who just figured it out is worth more than any course [20:27] – What CG has meant to Shadi since joining in early 2024 [21:03] – Feeling lost and alone before finding a community built on giving, not selling [21:32] – How CG and the people in this room have impacted his business tenfold Key Takeaways Don't Celebrate the Contract — Celebrate the Close Signing a contract is step one, not the finish line. Tracking quality over quantity at the contract stage is what actually drives revenue. Fallout Starts Way Before Disposition Most fallout issues trace back to gaps in acquisitions — unclear seller expectations, poor disclosure, or weak contract quality. Fix it upstream before it becomes disposition's problem. Serve the Seller and the Contract Will Follow When your acquisitions team focuses on solving the seller's problem instead of chasing a signature, close rates go up. The mindset shift is simple, and the results are immediate. Vulnerability on Stage Pays Off Sharing what went wrong is more valuable than showing off what went right. Multiple people in Shadi's breakout said they were in the exact same position — and walked away with a roadmap. The Room Is the Shortcut Whether it's TV advertising or any other new channel, finding someone who just went through it — and can share what not to do — is worth more than months of trial and error. Links & Resources Follow Shadi on Instagram: @shadi.tamimi Email Shadi: shadi@offercharm.com Explore CG Membership: https://www.explorecg.com Closing Remark If this episode challenged how you think about fallout, seller service, and what it actually means to close a deal, take a moment to rate, follow, and review the Collective Genius Podcast. And if you're ready to be in a room with operators like Shadi, visit https://www.explorecg.com and apply today.