13 episodes

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.

The Contact Center Coach The Contact Center Coach

    • Business

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.

    Podcast 13: Four Keys To A Great Attitude

    Podcast 13: Four Keys To A Great Attitude

    Get some great attitude. Learn the four keys to having a great attitude. Being a leader of people requires us to inspire and lead our contact center teams. Having a positive attitude is a great way to start.

    • 13 min
    Podcast 12- Fear, Fame Fun and Fortune Let's talk Reinforcement

    Podcast 12- Fear, Fame Fun and Fortune Let's talk Reinforcement

    Join Michael for a discussion about Reinforcement to help you recognize and reward EVERYONE in your contact center. What drives you Fear, Fame, Fun or Fortune?

    • 17 min
    Podcast 11: Coaching The Boredom Out Of Your Frontline

    Podcast 11: Coaching The Boredom Out Of Your Frontline

    We're Number 3! Coaching the Boredom out of your Frontline. Learn some new ideas on how to reduce boredom in your Contact Center.

    • 17 min
    Podcast 10: RISK- Relationship, Initiative, Skills & Knowledge

    Podcast 10: RISK- Relationship, Initiative, Skills & Knowledge

    Learn how to measure and define your frontline reps for performance excellence. Manage the RISK in your center by learning the keys to identifying the areas of improvement for your frontline.

    • 14 min
    Ep. 9 Five Priorities To Everyday Success

    Ep. 9 Five Priorities To Everyday Success

    The five priorities you need to be successful everyday in your Contact center.

    • 15 min
    Ep 8. Embracing The Individual

    Ep 8. Embracing The Individual

    In this episode, Michael discusses the importance of embracing the individual team member.

    • 18 min

Customer Reviews

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Great for an contact center professional!

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