Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
Podcast 31- What Is Your Purpose?
What is your purpose at work? Not sure? Listen to this weeks podcast and learn what your purpose is as a Contact Center leader.
Podcast 30- Put First Things First
Join us for a discussion about setting priorities in the contact center and in your weekly life. It all starts with "putting first things first". This podcast will help you at home and at work.
Podcast 29- Measuring Performance
So many numbers, so much information! How do we focus on measuring our frontlines performance? Learn how to measure your employees performance that helps them get better and lets you achieve your goals. Learn the steps to measure performance: Find success, challenges, get informed and connect with their peers.
Podcast 28- New Hires
Are you great at new hires? You should be. Bringing new hires into your organization is critical to successful contact centers. Learn how to get the very best result out of your new hires.
Podcast 27- Competition & Your Contact Center
How competitive is your Contact Center? Learn to use competition to help build success in your center. Competition if done correctly can be healthy and valuable. Learn to compete fairly and equally.
Podcast 26- Managing People I Don't Like
Are there people that work for you that don't like? Here is some advice on how to deal with this circumstance. Learn how to be a great leader even with people you don't like. Here is the first thing to know: it is your problem!
Customer ReviewsSee All
Great for an contact center professional!