31 episodes

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.

The Contact Center Coach The Contact Center Coach

    • Business
    • 5.0 • 5 Ratings

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.

    Podcast 31- What Is Your Purpose?

    Podcast 31- What Is Your Purpose?

    What is your purpose at work? Not sure? Listen to this weeks podcast and learn what your purpose is as a Contact Center leader.

    • 18 min
    Podcast 30- Put First Things First

    Podcast 30- Put First Things First

    Join us for a discussion about setting priorities in the contact center and in your weekly life. It all starts with "putting first things first". This podcast will help you at home and at work.

    • 17 min
    Podcast 29- Measuring Performance

    Podcast 29- Measuring Performance

    So many numbers, so much information! How do we focus on measuring our frontlines performance? Learn how to measure your employees performance that helps them get better and lets you achieve your goals. Learn the steps to measure performance: Find success, challenges, get informed and connect with their peers.

    • 18 min
    Podcast 28- New Hires

    Podcast 28- New Hires

    Are you great at new hires? You should be. Bringing new hires into your organization is critical to successful contact centers. Learn how to get the very best result out of your new hires.

    • 15 min
    Podcast 27- Competition & Your Contact Center

    Podcast 27- Competition & Your Contact Center

    How competitive is your Contact Center? Learn to use competition to help build success in your center. Competition if done correctly can be healthy and valuable. Learn to compete fairly and equally.

    • 16 min
    Podcast 26- Managing People I Don't Like

    Podcast 26- Managing People I Don't Like

    Are there people that work for you that don't like? Here is some advice on how to deal with this circumstance. Learn how to be a great leader even with people you don't like. Here is the first thing to know: it is your problem!

    • 16 min

Customer Reviews

5.0 out of 5
5 Ratings

5 Ratings

Big daddy2011$ ,

Good information!

Great for an contact center professional!

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