70 episodes

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.

The Contact Center Coach The Contact Center Coach

    • Business
    • 5.0 • 8 Ratings

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.

    Podcast 70 - Calling Out Great Leaders to 3 Key Challenges

    Podcast 70 - Calling Out Great Leaders to 3 Key Challenges

    Great leaders can assess where they are and change for their customers, their company and their employees. Take a closer look at these 3 areas of challenge: Leadership training, New Hire onboarding and Culture. Leaders make a difference; are you one?

    • 23 min
    Podcast 69 - 5 Ways To Connect In 5 Days

    Podcast 69 - 5 Ways To Connect In 5 Days

    Just do it! We need something to do right now to connect with our frontline. Here are 5 questions you can ask for the next week to make a closer connection with your team.

    • 21 min
    Podcast 68 - Your Contact Center Culture Should Be Like A Tesla

    Podcast 68 - Your Contact Center Culture Should Be Like A Tesla

    High Performance, Innovation, Designed for the User and Loyalty... Sounds like your Contact Center Culture or just a Tesla? Learn how your contact center culture can thrive and be just like a Tesla.

    • 20 min
    Podcast 67- Fighting Attrition And Adherence Challenges

    Podcast 67- Fighting Attrition And Adherence Challenges

    We fight attrition and adherence challenges with Connection, Encouragement and Build/Learn. Join us to learn what to say and do to fight attrition and adherence.

    • 18 min
    Podcast 66 - How Much? How Well? How Are You?

    Podcast 66 - How Much? How Well? How Are You?

    Employee engagement is critical to a Contact Center Success. How much?(Quantity) How well? (Quality) needs to be enhanced by How are you? (Agent Engagement). Learn how to measure the "How are You? in your center.

    • 15 min
    Podcast 65- Dealing With Difficult People

    Podcast 65- Dealing With Difficult People

    Dealing with Difficult people can be draining. Learn how to identify the types of difficult people, better understand whether you are difficult and learn ways to deal each day with your team.

    • 21 min

Customer Reviews

5.0 out of 5
8 Ratings

8 Ratings

Big daddy2011$ ,

Good information!

Great for an contact center professional!

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