A podcast about conversation design, voice UX and chatbot design. Every month, we talk with experts in the field about their creative process, their background, their insights, and their challenges. If you are thinking about designing a voice interface, a chatbot, or if you are simply interested, this is the right place to be.
Alexia Grassies on the AirFrance chatbot
Alexia Grassies is Product Owner Conversational & Social Developments at AirFrance. We talked with Alexia about how her team started with a focused, single-use-case chatbot, and grew it to a very powerful conversational experience at Airfrance. How her team faced the challenges that Covid posed. And I asked her what is her advice for Product Managers and Designers approaching the conversation design world for the first time.
Dr. Carmen Martinez on Conversational Analysis and Design
In this podcast, we’ll talk to Carmen Martinez from FlixBus about her experience and research applying Conversation Analysis into the design of interactional models that support customers’ use cases.
Vic Fatnani on the future of conversational marketing
In this podcast, we’ll talk to Vic Fatnani, Co-Founder and General Manager at AdLingo, about conversational marketing. AdLingo is part of Area 120, Google’s in-house Incubator. Vic shares with us his vision on marketing, conversation AI, and how creative people can approach it.
Nandini Stocker on Voice and the Future of Conversational Commerce
In this episode, we interview Nandini Stocker, Sr. Product Design Manager for Content, Engagement, Retention, and New Initiatives at Flipkart, about Flipkart's bold mission to enable hundreds of millions of users in India through voice and conversational commerce. We'll explore the challenges of building a conversational assistant platform at scale and how the future demands extending the current use of conversation design.
Alan Nichol on GPT-3, a world without intents and Rasa
We talked with Alan Nichol, Rasa CTO, about GPT-3, the future of bots, conversational interfaces, and why are developers excited about building their bots using an open-source foundation.
Vittorio Banfi on Botsociety2 and Conversation Design Patterns
In this episode, we interview Vittorio Banfi, CEO, and co-founder at Botsociety. We talk with Vittorio about the new Botsociety2, a brand new approach to conversation design tools. We also talk about conversation design patterns and the future of conversational AI.