The Credit Union Leadership Podcast

ServiStar Consulting

We serve hope to current and aspiring credit union leaders by providing solutions to your leadership challenges. If you’re a credit union leader seeking to grow your business, tune in to this podcast. ServiStar Consulting’s Mike Neill, Taylor Murray, and Scott Albrecht draw on their extensive experience of working with countless credit unions to provide valuable insights and lessons.

  1. FEB 27

    Rebrand to Mission with Nate Anderson

    Most rebrands fail because they change the logo but never clarify the why. In this episode, we sit down with Nate Anderson, CEO of Rekindle, formerly RK Go Big, to unpack what it looks like to rebrand from the inside out. This is not a cosmetic update. It is a mission reset. Nate walks through how anchoring decisions to purpose sharpens strategy, builds trust, and unifies boards, staff, and partners. If your credit union is rethinking identity, growth, or collaboration, this conversation will challenge you to use rebranding as a mission accelerant. You will hear how repetition, clarity, and courageous communication turn change into momentum rather than confusion.  In this episode we talk about and answer these questions:  • why most rebrands fail when they focus on visuals instead of mission  • how to make your mission simple enough to become an elevator pitch  • what it takes to align board, staff, and partners during a brand shift  • how repetition and over communication build trust during uncertainty  • why cosmetic changes can help snap focus and reinforce cultural change  • how shared services help small credit unions thrive through collaboration  Click Here to Submit Your Questions  Links from show:  Rekindle CUSO website ServiStar Emerging Leaders program  ServiStar Coaching for Performance   Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    40 min

  2. FEB 12

    Winning Strategies - Building a Sales & Service Culture

    A strong sales and service culture is not built by slogans. It is built by behaviors that leaders reinforce every day. In this episode, Scott Albrecht breaks down what it really takes to create a credit union culture that drives growth while staying rooted in member impact. From emotional energy to self discipline and courage, Scott challenges leaders to stop chasing outcomes and start coaching the actions that create them. You will hear practical strategies for maximizing member relationships, raising minimum expectations, and aligning your team around financial wellness. If you want your staff to serve with confidence and sell with integrity, this episode gives you the leadership framework to make it real.  In this episode we talk about and answer these questions:  • why culture is built through behaviors and not motivational messaging  • how emotional energy and self discipline shape member experiences  • what leaders must do to raise minimum expectations without losing heart  • how to coach staff to maximize memberships and deepen relationships  • why courage is required to lead change and eliminate excuses  • how financial wellness becomes the foundation of sales and service  Click Here to Submit Your Questions  Links from show:  ServiStar Consulting training opportunities and webinars  ServiStar Emerging Leaders program  Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    55 min

  3. JAN 30

    Driving Credit Union Success with Innovation and Focus with Jed Meyer

    Growth does not come from chasing every idea. It comes from knowing who you are and executing with discipline. In this episode, Scott sits down with Jed Meyer, President and CEO of St. Cloud Federal Credit Union, to unpack how clarity of value proposition fuels smarter decisions and meaningful innovation. Jed shares why focus is a leadership advantage, how calculated risk can serve members well, and what credit union leaders can learn from resilience, teamwork, and accountability. From stable coins to artificial intelligence, this conversation challenges leaders to think forward without losing sight of the human connection that defines great service.  In this episode we talk about and answer these questions:  • how a clear value proposition drives better strategic decisions  • what innovation looks like when it stays member focused  • how small credit unions can compete by leveraging focus and agility  • what leadership lessons from athletics apply to executive roles  • how to balance risk, innovation, and accountability  • where AI fits into the future of credit unions    Click Here to Submit Your Questions  Links from show:  Connect with Jed Meyer  Explore ServiStar's TARGET Leadership program Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    34 min

  4. JAN 15

    6½ Habits of Highly Defective Bosses and the Fixes with Joel Hilchey

    Most leadership breakdowns are not about effort. They are about habits. In this episode, Scott and Scott sit down with Joel Hilchey to name the behaviors that quietly derail managers and, more importantly, how to fix them fast. From accidental bosses to scattered priorities, Joel challenges leaders to stop reacting and start leading with clarity and rhythm. Using practical tools you can apply this week, the conversation reframes leadership as removing friction, setting clear standards, and becoming a steady lighthouse instead of a spinning disco ball. If your team feels busy but not strong, this episode gives you the moves to reset focus, raise the bar, and build a healthier culture.  In this episode we talk about and answer these questions:  • why people quit bosses and not jobs and how habits shape that reality  • what function forgetting looks like and how leaders calendar the real work of leadership  • how to reduce daily hassles that drain time and morale  • how to raise standards without killing engagement  • what lighthouse leadership looks like compared to chasing every priority  • how practical tools like definition of done and next action rounds improve execution  Click Here to Submit Your Questions  Links from show:  Get The 6½ Habits of Highly Defective Bosses by Joel Hilchey here Hear the first chapter of the audio book here  Explore ServiStar’s Vertex Leadership Program  Discover ServiStar’s Emerging Leaders program  Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    56 min

  5. 12/19/2025

    Demystifying Mentorship – Choosing and Maximizing the Right Mentor

    Mentorship can accelerate a career or quietly stall it depending on how intentional you are. Too often leaders collect mentors without clarity, structure, or purpose. In this episode, Scott and Scott break down what effective mentorship really looks like and how emerging leaders can use it as a strategic advantage. They unpack the three types of mentors every leader needs at different seasons, explain why your boss is rarely the right choice, and show how to bring structure to the relationship from day one. This conversation turns mentorship from a vague idea into a practical growth tool that builds confidence, perspective, and momentum.  In this episode we talk about and answer these questions:  • why mentorship matters beyond advice and encouragement  • how to choose the right mentor for the leader you want to become  • whether your direct supervisor should be your mentor  • the difference between a sponsor, a coach, and a guide  • how to set SMART goals for your first 90 days as a mentee  • what responsibilities the mentee must own for the relationship to work  Click Here to Submit Your Questions  Links from show:  Explore ServiStar’s Vertex leadership training  Learn more about ServiStar’s Emerging Leaders program Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    31 min

  6. 12/05/2025

    Flexible Leadership with CEO Mike Valentine of Baxter Credit Union (BCU)

    Great cultures do not happen by accident. They are built by leaders who stay connected to their people and know how to flex when the moment demands it. In this episode, Scott sits down with Mike Valentine, CEO of Baxter Credit Union, to explore what people first leadership looks like in real life. Mike shares how BCU sustained engagement through the pandemic, how flexibility became a strategic advantage, and why relationships and continuous feedback still drive results in a hybrid world. His perspective blends humility, clarity, and conviction. Whether you lead a team of five or a credit union of thousands, this conversation offers a practical roadmap for showing up with purpose and creating a workplace where people can thrive.  In this episode we talk about and answer these questions:  • how people first culture drives member and organizational success  • what flexible leadership looks like during disruption and rapid change  • how continuous feedback and listening posts strengthen remote teams  • how to maintain connection and trust in hybrid and distributed workplaces  • how personal leadership habits shape culture and influence engagement  • what BCU learned about employee well being during and after the pandemic  Click Here to Submit Your Questions  Links from show:  Explore ServiStar’s Vertex leadership training  Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    21 min

  7. 11/24/2025

    Delegation: Did We Match Mike

    Delegation is one of the most powerful tools a leader has, yet it is also one of the most misunderstood. Too many managers hand off tasks to get work off their plate. ServiStar leaders delegate to build capability. In this episode, Scott and Scott sit down with ServiStar Founder Mike Neill to walk through what effective delegation really looks like in a credit union environment. From not burning out your A players to developing the rest of the bench, Mike brings clarity to when to delegate, who to delegate to, and why the eight step process removes the fear and frustration leaders often feel. If you want to develop people while still getting great work done, this conversation gives you the practical system to do it with confidence.  In this episode we talk about and answer these questions:  • how to avoid overloading high performers while still getting work done  • what the eight steps of effective delegation look like in practice  • how to know who is ready for delegation and who needs development first  • how to track delegated work without micromanaging  • what new managers struggle with most when delegating simple tasks  • how to delegate to someone who is able but not willing  Click Here to Submit Your Questions  Links from show:  Learn more about ServiStar’s Vertex leadership training  Explore ServiStar’s Emerging Leaders program  Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    48 min

  8. 11/07/2025

    11 Rules to Lead with Heart – Lessons from Jarrell Flanders

    Leadership is not about being liked. It is about being trusted. In this episode, we introduce ServiStar’s new VP of Sales and Business Development, Jarrell Flanders, and explore the mindset behind his “11 Rules to Lead with Heart.” Drawing from years in both banking and credit unions, Jarrell shares real stories that bring leadership lessons to life—from building trust before coaching, to being kind instead of just nice, to balancing excellence with momentum. Scott and Jarrell unpack practical ServiStar tools that help leaders communicate clearly, coach effectively, and build teams rooted in accountability and care. Whether you are leading a sales team or growing into a new management role, this episode helps you connect the heart and habits that drive results.  In this episode we talk about and answer these questions:  • How to deliver hard truth with care using “be kind, not nice” as a leadership rule  • Why trust is the foundation that makes coaching effective  • How to build credibility quickly with a new team through small promises kept  • What “good enough to move on” means and how it speeds up excellence  • How communication redundancy creates clarity and accountability  • The habits and systems that make kindness a measurable leadership skill  Click Here to Submit Your Questions  Links from show:  Join ServiStar’s Emerging Leaders program – practical coaching and accountability tools for new managers  Learn more about ServiStar’s Vertex leadership training  Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    44 min
See All (153)

5
out of 5
12 Ratings

About

We serve hope to current and aspiring credit union leaders by providing solutions to your leadership challenges. If you’re a credit union leader seeking to grow your business, tune in to this podcast. ServiStar Consulting’s Mike Neill, Taylor Murray, and Scott Albrecht draw on their extensive experience of working with countless credit unions to provide valuable insights and lessons.

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