26 episodes

Crisis management expert, consultant, and author Edward Segal shares his advice, observations, and recommendations on how companies, organizations, and individuals in the news are responding to and managing their crisis situations.

The Crisis Ahead Podcast Edward Segal

    • Business
    • 5.0 • 2 Ratings

Crisis management expert, consultant, and author Edward Segal shares his advice, observations, and recommendations on how companies, organizations, and individuals in the news are responding to and managing their crisis situations.

    How Project HOPE Prepares For And Responds To Crisis Situations Around The World

    How Project HOPE Prepares For And Responds To Crisis Situations Around The World

    Since 1958, Project HOPE has confronted the world’s greatest health challenges and daunting emergencies. They have responded to hurricanes and earthquakes and the humanitarian consequences of civil war. They were on the frontlines of an Ebola outbreak in Africa and rebuilt creaking public health networks in the Soviet bloc during the Cold War and after the Iron
    Curtain fell. When deadly tsunamis hit Japan and Southeast Asia, Project HOPE was quick to deploy and stayed for months.



    Rabih Torbay, president and CEO of Project HOPE, discusses how the international organization prepares for and responds to crisis situations around the world, and what others can learn their work.

    • 22 min
    Why, When, And How To Test Crisis Management Plans

    Why, When, And How To Test Crisis Management Plans

    According to an international study, although a majority of companies surveyed did have crisis plans in place, only a minority of them had tested them to ensure the plans would work. In this episode Caroline Sapriel, managing partner of CS&A International, discusses the results of the survey and issues related to the testing of those plans. CS&A International is a risk, crisis, and continuity management firm that serves clients in Europe, Asia, and the United States.

    • 19 min
    The Right Way To Do Internal Communications During A Crisis

    The Right Way To Do Internal Communications During A Crisis

    In the coronavirus crisis, the ability of companies and organizations to communicate with employees effectively and efficiently has become more important than ever before. This week’s guest is Gary Ross, president of Inside Comms, a training, coaching, and consulting firm that is focused on internal communications. Ross discusses several aspects of this timely topic including best practices, communication tools, and what some companies are doing right — or wrong.

    • 17 min
    How Virtual, Inc. Pivoted in the Pandemic

    How Virtual, Inc. Pivoted in the Pandemic

    The pandemic has thrust every leader — whether they are prepared or not—into a crisis situation. Covid-19 has upset financial projections, internal and external communications, and core business models— not to mention the challenges of keeping employees safe and healthy.


    In this episode, Andy Freed, CEO of Virtual, inc, an association management company in Massachusetts, discusses the steps he took to pivot his company in the coronavirus crisis, and what others can learn from his experience.

    • 19 min
    How to Prevent Employee Burnout From Affecting Your Company’s Response to a Crisis

    How to Prevent Employee Burnout From Affecting Your Company’s Response to a Crisis

    About two-thirds of full-time workers experience burnout in the job, according to a 2018 Gallup poll. In this episode, Janice Litvin, author of the recently published “Banish Burnout Toolkit” shares her advice and insights on how to spot and respond to employee burnout and help prevent it from impacting how your company or organization responds to and manages crisis situations.


    The World Health Organization says burnout results from chronic workplace stress that has not been successfully managed. It is characterized by feelings of energy depletion or exhaustion; mental distance from one’s job, or feelings of negativism or cynicism related to one's job; and reduced professional efficacy.

    • 21 min
    Goodwill Industries International’s Fight Against Fake News

    Goodwill Industries International’s Fight Against Fake News

    Companies can find themselves in a constant crisis as they seek to win the war against fake news, misinformation, and rumors. A lot can be at stake, including their image, reputation, and credibility.



    Goodwill Industries has waged a years-long campaign against a rumor abut the
    ownership of the organization. In this episode,Lauren Lawson-Zilai, Senior Director of Public Relations and National Spokesperson for the organization, discusses the steps they have taken to fight against fake news and to set the record straight.

    • 17 min

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