When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.
Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.
Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify
Music by LiQWYD. Licensed under Creative Commons.
S201 - How to Accelerate Customer Relationships with Ronni Gaun
The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.
Episode 30: OKRs for Customer Success Managers
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.
Episode 29: How much do CSMs earn
Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career.
In this episode, I would be answering 4 key questions:
How does a career in Customer Success look like?
What's the career path?
CS learning opportunities?
How much can you earn?
Anonymous Salary Survey:
Episode 28: Let's talk about QBRs
QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.
Episode 27: A Typical Day in Life of a CSM
Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.
Episode 26: My Journey into Customer Success
Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!