41 episodes

When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.

Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.

Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify

Music by LiQWYD. Licensed under Creative Commons.

The CS Mentor - All things Customer Success Ankit Aggarwal

    • Business
    • 5.0 • 3 Ratings

When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.

Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.

Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify

Music by LiQWYD. Licensed under Creative Commons.

    Customer Success Meetup (Bengaluru Edition) - June 17

    Customer Success Meetup (Bengaluru Edition) - June 17

    On June 17, 2023, Something spectacular is happening in the heart of Bengaluru. It's time for the biggest-ever Customer Success Meetup in India!

    Join me and a lineup of incredible speakers and panelists. We discuss the challenges in CS and how to resolve them at each level.

    Mark your calendars for June 17 and be part of India's most significant Customer Success Meetup. This is your opportunity to network, learn, and be inspired.

    #customersuccess #invite #meetup #bengaluru

    • 2 min
    S0304 - Why Customer Segmentation is important in Customer Success?

    S0304 - Why Customer Segmentation is important in Customer Success?

    Today, we'll be talking about customer segmentation and how it can help CS teams tailor their strategies, communication, and services to specific groups of customers.



    #customersuccess #segmentation

    • 5 min
    S303 - Importance of Technology in Customer Success

    S303 - Importance of Technology in Customer Success

    With so much happening around us, It's essential to scale the business and technology can help you in the same.

    In this episode, I will discuss the role of technology and potential pitfalls of the same.

    #technology #chatgpt #customersuccess

    • 5 min
    S302 - Importance of Data in Customer Success

    S302 - Importance of Data in Customer Success

    Some companies have figured out the best way to deliver ROI to customers, While others are still struggling.  In this video, I'll talk about the secret tactics these top-notch companies use.  #customersuccess #data #csops

    • 4 min
    S301 - What is CS Ops?

    S301 - What is CS Ops?

    Understand what Customer Success Ops do at any organization. Why it started and future. 

    #customersuccess #operations #career

    • 3 min
    S300 - What to expect from Season 3

    S300 - What to expect from Season 3

    Season 3 of The CS Mentor Podcast is launching next week. In this episode, I'll cover what you can expect out of it.

    • 2 min

Customer Reviews

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