32 episodes

When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.

Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.

Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify

Music by LiQWYD. Licensed under Creative Commons.

The CS Mentor - All things Customer Succes‪s‬ Ankit Aggarwal

    • Management
    • 5.0 • 1 Rating

When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.

Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.

Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify

Music by LiQWYD. Licensed under Creative Commons.

    S201 - How to Accelerate Customer Relationships with Ronni Gaun

    S201 - How to Accelerate Customer Relationships with Ronni Gaun

    The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.

    • 22 min
    Episode 30: OKRs for Customer Success Managers

    Episode 30: OKRs for Customer Success Managers

    Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.

    • 5 min
    Episode 29: How much do CSMs earn

    Episode 29: How much do CSMs earn

    Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career.

    In this episode, I would be answering 4 key questions:


    How does a career in Customer Success look like?
    What's the career path?
    CS learning opportunities?
    How much can you earn?

    Anonymous Salary Survey:
    https://incustomersuccess.com/salary-benchmarks/

    • 5 min
    Episode 28: Let's talk about QBRs

    Episode 28: Let's talk about QBRs

    QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.

    • 4 min
    Episode 27: A Typical Day in Life of a CSM

    Episode 27: A Typical Day in Life of a CSM

    Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.

    • 4 min
    Episode 26: My Journey into Customer Success

    Episode 26: My Journey into Customer Success

    Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!

    • 4 min

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