The CS Progressive Podcast

The CS Progressive - Ash

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Hello & Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex / high impact problems.

FEB 21

CUSTOMER SUCCESS IN THE MECHANICAL ENGINEERING INDUSTRY

Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems. The First step towards solving a problem, is understanding the problem. And that’s what we plan to do in the Discovery phase of our initiative. During the Discovery phase over the next few months, we will strive to understand the State of CS across different industries. We will do this with one of our north star principles as a non-negotiable : cross collaborate with fearlessly open minds. -- Our guest today is Patrick Schrade! Patrick leads customer success team at EOS - an industrial 3D Printing Leader. And he is pioneering Customer Success in the world of Mechanical Engineering! I hope you enjoy this conversation as much as we did having it. -- For context - we have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop While this podcast is going to host the core of our conversations, you might also be interested in checking out our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive

25 min
12/16/2025

CUSTOMER SUCCESS IN THE DRONE INDUSTRY

Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems. The First step towards solving a problem, is understanding the problem. And that’s what we plan to do in the Discovery phase of our initiative. During the Discovery phase over the next few months, we will strive to understand the State of CS across different industries. We will do this with one of our north star principles as a non-negotiable : cross collaborate with fearlessly open minds. -- Our guest today is Andy Butz. Andy leads a Customer Success team in the Drone industry and is pushing the boundaries of what’s possible in the world of CS. He also brings in deep Customer Success experience from the Tech industry! I hope you enjoy this conversation as much we did having it. -- For context - we have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop While this podcast is going to host the core of our conversations, you might also be interested in checking out our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount — We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also perhaps learn something new. Happy listening!

34 min
12/07/2025

CUSTOMER SUCCESS IN TECH + STRATEGIC CS

Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems. The First step towards solving a problem, is understanding the problem. And that’s what we plan to do in the Discovery phase of our initiative. During the Discovery phase over the next few months, we will strive to understand the State of CS across different industries. We will do this with one of our north star principles as a non-negotiable : cross collaborate with fearlessly open minds. -- Our guest today is the author of The Strategic Customer Success Manager, Chad Horenfeldt. Chad also happens to lead CS at an AI native company - Siena AI. So he’s at the heart of two really important components of a modern CS motion. Hope you enjoy this conversation! -- For context - we have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop While this podcast is going to host the core of our conversations, you might also be interested in checking out our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount — We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also perhaps learn something new. Happy listening!

41 min
11/23/2025

CUSTOMER SUCCESS IN PROFESSIONAL SERVICES & TECH

Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems. The First step towards solving a problem, is understanding the problem. And that’s what we plan to do in the Discovery phase of our initiative. During the Discovery phase over the next few months, we will strive to understand the State of CS across different industries. We will do this with one of our north star principles as a non-negotiable : cross collaborate with fearlessly open minds. -- Our guest today is the Co-Founder at Success Chain, Sue Nabeth Moore. Sue is a CS veteran who was pushing for Customer Business Outcomes way before it was popular. She is the inventor of the AM PM framework and brings extensive experience from across the Tech and Professional Services industries. -- For context - we have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop While this podcast is going to host the core of our conversations, you might also be interested in checking out our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount — We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also perhaps learn something new. Happy listening!

1h 3m
10/13/2025

CUSTOMER SUCCESS IN ENGINEERING SAAS : PART 2

Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems. The First step towards solving a problem, is understanding the problem. And that’s what we plan to do in the Discovery phase of our initiative. During the Discovery phase over the next few months, we will strive to understand the State of CS across different industries. We will do this with one of our north star principles as a non-negotiable : cross collaborate with fearlessly open minds. -- Our guest today is the Senior Manager of Outcomes Engineering at Siemens Digital Industries Software, one of the world’s biggest and most customer-centric companies, that also has a strong focus on cross-industry innovation. Giso van der Heide brings in decades of CS experience from across multiple industries - in both Tech and Engineering and in this podcast shares his perspective on Outcomes Engineering. -- For context - we have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop While this podcast is going to host the core of our conversations, you might also be interested in checking out our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount — We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also perhaps learn something new. Happy listening!

39 min
09/03/2025

CUSTOMER SUCCESS IN PROFESSIONAL SERVICES : PART 2

Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems. The First step towards solving a problem, is understanding the problem. And that’s what we plan to do in the Discovery phase of our initiative. During the Discovery phase over the next few months, we will strive to understand the State of CS across different industries. We will do this with one of our north star principles as a non-negotiable : cross collaborate with fearlessly open minds. -- Our guest today is the Global Director Business Development – Customer Success Program at SAP. Sebastien Brun is a seasoned leader in Customer Success with decades of experience across both the technology and professional services sectors. He has been instrumental in elevating the Professional Services offerings linked to a typical SAP implementation by bringing in an outcomes focused service offering into the mix. He is also very involved in the European Customer Success community helping bring together CS folk in the beautiful French Riviera. And..he loves the idea of cross collaboration in the world of customer success -- For context - we have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop While this podcast is going to host the core of our conversations, you might also be interested in checking out our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount — We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also perhaps learn something new. Happy listening!

45 min
08/17/2025

CUSTOMER SUCCESS IN TECH & HOSPITALITY

Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems. The First step towards solving a problem, is understanding the problem. And that’s what we plan to do in the Discovery phase of our initiative. During the Discovery phase over the next few months, we will strive to understand the State of CS across different industries. We will do this with one of our north star principles as a non-negotiable : cross collaborate with fearlessly open minds. -- Our guest today is the Founder of BMCX Inc. —a seasoned leader in Customer Success with decades of experience across the technology, hospitality and automotive sectors. Bob Mathers is a keynote speaker, customer success coach, and podcast host who helps leaders and organizations get off autopilot, and become the rockstars they've always been. And he loves the idea of cross industry collaboration in the world of CS. -- For context - we have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop While this podcast is going to host the core of our conversations, you might also be interested in checking out our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount — We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also perhaps learn something new. Happy listening!

32 min
07/01/2025

CUSTOMER SUCCESS IN PROFESSIONAL SERVICES : PART 1

Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems. The First step towards solving a problem, is understanding the problem. And that’s what we plan to do in the Discovery phase of our initiative. During the Discovery phase over the next few months, we will strive to understand the State of CS across different industries. We will do this with one of our north star principles as a non-negotiable : cross collaborate with fearlessly open minds. -- Our guest today is the 𝗦𝗲𝗻𝗶𝗼𝗿 𝗩𝗣 𝗣𝗼𝘀𝘁 𝗦𝗮𝗹𝗲𝘀 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲 at 𝗧𝗿𝗮𝗻𝘁𝗼𝗿. Nupur is a seasoned leader in Customer Success with decades of experience across both the technology and professional services sectors. She’s built and scaled CS functions from the ground up, including launching the new product readiness capability within Salesforce’s Customer Success Group. With a track record of driving strategy and execution across the product lifecycle at companies like Juniper, Motorola, and early-stage startups, she’s known for bringing proven strategies to life across industries and business models. -- For context - we have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop While this podcast is going to host the core of our conversations, you might also be interested in checking out our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount — We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also perhaps learn something new. Happy listening!

34 min
12/18/2024

CUSTOMER SUCCESS IN ENGINEERING SAAS : PART 1

Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems. The First step towards solving a problem, is understanding the problem. And that’s what we plan to do in the Discovery phase of our initiative. During the Discovery phase over the next few months, we will strive to understand the State of CS across different industries. We will do this with one of our north star principles as a non-negotiable : cross collaborate with fearlessly open minds. -- Our guest today is the Global Vice President of Customer Success at Siemens Digital Industries Software, one of the world’s biggest and most customer-centric companies, that also has a strong focus on cross-industry innovation. Samrat brings in decades of CS experience from across multiple industries - in both Tech and Engineering and in this podcast shares his perspective on Customer Success in the Engineering SaaS segment and how it differs from Traditional SaaS. -- For context - we have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop While this podcast is going to host the core of our conversations, you might also be interested in checking out our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount — We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also perhaps learn something new. Happy listening!

46 min
12/17/2024

TOP 5 QUESTIONS BEING ASKED IN CS - A CROSS INDUSTRY PERSPECTIVE

Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems. The first step towards solving a problem, is understanding the problem. And that’s what we plan to do in the Discovery phase of our initiative. During the Discovery phase over the next few months, we will strive to understand the State of CS across different industries. We will do this with one of our north star principles as a non-negotiable : cross collaborate with fearlessly open minds. -- On our first podcast, we have a power panel for you. We are bringing together 5 Customer Success obsessed people from across 4 continents, with more than a century of combined experience - that cuts across 10 different industries. This podcast is in the form of a roundtable with the 3 strategic advisors of The CS Progressive - Andrea Spillmann-Gajek, Anoop George, Shyam Harinath; myself, and someone I fondly call the Andrew Huberman of the CS world - Daphne Costa Lopes. It aims to set the stage for the Discovery phase. -- We have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop While this podcast is going to host the core of our conversations, you might also be interested in checking out our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount — We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also perhaps learn something new. Happy listening!

55 min
SEASON 1, EPISODE 1 TRAILER

Introduction to The CS Progressive

Welcome to The Customer Success Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems I’m Ashwin Richard- you can call me Ash, and I’m the founder of The CS Progressive. Around 6 months ago in June 2024, I decided to build The CS Progressive, a cross-industry problem-solving community for Customer Success Leaders, because I saw a real need for cross-industry collaboration in the Customer Success space. This podcast is going to host the core of our conversations, along with our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive We have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release and it is also shown on the Episode art of this one. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount - We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also hopefully learn something new. Happy listening!

4 min

TRAILER

Introduction to The CS Progressive

Welcome to The Customer Success Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex, high impact problems I’m Ashwin Richard- you can call me Ash, and I’m the founder of The CS Progressive. Around 6 months ago in June 2024, I decided to build The CS Progressive, a cross-industry problem-solving community for Customer Success Leaders, because I saw a real need for cross-industry collaboration in the Customer Success space. This podcast is going to host the core of our conversations, along with our LinkedIn page. https://www.linkedin.com/company/the-customer-success-progressive We have identified the Top 5 Questions being asked in Customer Success today and a lot of our conversations will revolve around these. You’ll find a link to these questions in the Description section of every podcast we release and it is also shown on the Episode art of this one. https://www.linkedin.com/posts/the-customer-success-progressive_thecsprogressive-allinoncustomersuccess-customersuccess-activity-7249418633112625155-mER4?utm_source=share&utm_medium=member_desktop — A huge thank you to our Sponsor, Skwill AI, an AI Sales coaching platform, that helps sales and customer success professionals by generating a goldmine of insights on how to tailor demos, pitches, discovery calls, negotiation meetings, and more, for specific buyer personas. As an exclusive offer to the CS Progressive community, you can use the promo code CSPROGRESSIVE for a 25% discount - We are having a great time putting this together while also learning a lot in the process. We hope you enjoy it too. And also hopefully learn something new. Happy listening!

S1, E1

•

4 min

Hello & Welcome to The CS Progressive, the podcast where we bring together the best minds in Customer Success, from across different industries, to solve complex / high impact problems.

Creator

The CS Progressive - Ash
Years Active

2024 - 2026
Episodes

11
Copyright

© NA