Daniel Forrester, an expert in culture and strategy, is sitting down with leaders across industries—both commercial and not-for-profit—to learn how they are closing the gaps between their business visions and the culture of their organizations. From seemingly insurmountable turnarounds and mergers to the digitization and automation of business, Culture Gap will explore stories of leaders driving massive change and building movements through their purpose, values, and vision.
As the world moves rapidly toward technology and automation, it is the health of organizational culture that will make or break the long-term success of every organization. In Culture Gap, you’ll hear the inside story from leaders facing tremendous business challenges and navigating the shifting culture both inside and outside of their organizations. They’ll share stories of their victories both large and small, as well as their lessons learned. You will also discover how purpose-built cultures can help close the gaps caused by employee turnover, lost customers, and other challenges.
Culture Gap is produced by THRUUE, Inc.
Dee Ann Turner, Veteran of Chick-fil-A, Inc. (Part 2 of 2)
In the second part of this two-part episode of The Culture Gap, Dee Ann sheds light on how she helped Chick-fil-A to design an intentional culture in which every single customer experience went above and beyond expectations, and how principles rather than rules helped make this possible. She also shares her wisdom about accountability, scaling for growth, and the intersection of customer and employee experience.
Dee Ann Turner, Veteran of Chick-fil-A, Inc. (Part 1 of 2)
Dee Ann Turner is a retired veteran of Chick-fil-A who spent 33 years rising to be one of the first female officers of this iconic company. Dee Ann started in HR before eventually leading the talent and franchisee selection and the sustainability division, in the last part of her career at Chick-fil-A. She also helped to design the talent systems and processes of the culture of Chick-fil-A, and in July 2018, Dee Ann ventured out on her own to start her own company.
Susan Bratton, Founder and CEO of Savor Health
Susan Bratton is the Founder and CEO of Savor Health, a start-up that harnesses the power of data and algorithms to provide an unprecedented service of personalization of nutrition for those dealing with multiple types of cancer. By leveraging data science, expert knowledge, and scientific literature, Savor Health delivers prescriptive nutrition interventions to cancer patients, helping them on their road to recovery.
Tracey Brown, CEO of the American Diabetes Association (Part 2 of 2)
In the second of this two-part episode of The Culture Gap, Tracey gives us an inside look into the transformation of this organization. She shares how focusing on the customer experience is taking a center stage at the ADA, and how she is reshaping her organization’s culture to reflect this. Tracey also shares more about her experience with collaboratively designing strategy, communicating with stakeholders, and building out a team that will tackle the challenges of the future. Welcome to Culture Gap.
Tracey Brown, CEO of the American Diabetes Association (Part 1 of 2)
Tracey Brown is the CEO of the American Diabetes Association (ADA) and a dynamic and transformative leader. Prior to her current role at the ADA, Tracey was working with Sam’s Club and Walmart and made some significant strides during her tenure there. Today, she is changing lives and impacting others with her work at the ADA.
Heather McGowan, Leader, Thinker & Future-of-Work Strategist (Part 2 of 2)
In the second of this two-part episode of The Culture Gap, Heather shares more about the culture needed to survive and thrive in this modern context, as well as the role of technology and machines in influencing corporate culture. She shares some insights about her new book coming out in spring, The Adaptation Advantage, and some advice for the leaders and the youth of today. Welcome to Culture Gap.
Just discovered this podcast yesterday and have already listened to a few episodes during my morning working. Great stuff !