91 episodes

You can't escape customer experience, the best place to learn how to improve customer experience and customer service is on Amas Tenumah's Show.

The Curated Experience Amas Tenumah

    • Business
    • 5.0 • 20 Ratings

You can't escape customer experience, the best place to learn how to improve customer experience and customer service is on Amas Tenumah's Show.

    Evolution of Customer experience with Steven Bellghem

    Evolution of Customer experience with Steven Bellghem

    Amas has a great conversation with world renown author and keynote speaker Steven Van Bellghem.

    You will enjoy hearing about:

    The evolution of customer experience
    The new customer expectation
    What is the next great development in regards to customer experience

    And much more. Learn more about...

    Amas: https://www.amastenumah.com/

    Steven: https://www.stevenvanbelleghem.com/

    • 33 min
    #93 Being a Service Agent can be better we will show you how

    #93 Being a Service Agent can be better we will show you how

    The conversation continues with those crazy people guys, Brian and Ted from 5th Talent.  In part two they discuss:

    The methodology to getting the human to human challenge right
    It's not the ping pong table, pizza party or even higher wages so what is it?
    What makes a person want to flip burgers for less money rather than work in the contact center

    And much more

    • 23 min
    #92 Being a service employee still sucks and how to fix it

    #92 Being a service employee still sucks and how to fix it

    Amas visits with Brian Kearney and Ted Nardin, founders of 5th Talent for two great discussions. In this first one, they discuss the following:

    The disconnect between what companies say and how they actually treat their people 
    They discuss whether or not the contact center job a worthwhile job

    How does getting the human to human piece right actually benefit you?

    And much more

    • 22 min
    Looking ahead in 2021

    Looking ahead in 2021

    This week Amas and Bob take a look forward to the opportunities of 2021:

    Contact centers may end as we know them

    Companies may start to focus on service in a new way

    What will 2021 mean for AI?

    • 21 min
    2020 in Review

    2020 in Review

    Amas and Bob take a look back at 2020 and discuss:

    The Bromance is real
    The biggest positives for the industry last year
    Cloud telephony 
    Being more thoughtful about the DNA of your company 

    and much more. 

    • 21 min
    The most difficult job in your company is in the call center

    The most difficult job in your company is in the call center

    Amas and Bob are back together to discuss the most difficult job in any company and why:

    They illustrate what life in a call center looks like
    One uncomfortable challenge for male supervisors
    How socioeconomic factors impact call centers 
    A direct message for call center executives

    And much more!

    • 27 min

Customer Reviews

5.0 out of 5
20 Ratings

20 Ratings

Patricia Everett ,

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