You can't escape customer experience, the best place to learn how to improve customer experience and customer service is on Amas Tenumah's Show.
Evolution of Customer experience with Steven Bellghem
Amas has a great conversation with world renown author and keynote speaker Steven Van Bellghem.
You will enjoy hearing about:
The evolution of customer experience
The new customer expectation
What is the next great development in regards to customer experience
And much more. Learn more about...
#93 Being a Service Agent can be better we will show you how
The conversation continues with those crazy people guys, Brian and Ted from 5th Talent. In part two they discuss:
The methodology to getting the human to human challenge right
It's not the ping pong table, pizza party or even higher wages so what is it?
What makes a person want to flip burgers for less money rather than work in the contact center
And much more
#92 Being a service employee still sucks and how to fix it
Amas visits with Brian Kearney and Ted Nardin, founders of 5th Talent for two great discussions. In this first one, they discuss the following:
The disconnect between what companies say and how they actually treat their people
They discuss whether or not the contact center job a worthwhile job
How does getting the human to human piece right actually benefit you?
And much more
Looking ahead in 2021
This week Amas and Bob take a look forward to the opportunities of 2021:
Contact centers may end as we know them
Companies may start to focus on service in a new way
What will 2021 mean for AI?
2020 in Review
Amas and Bob take a look back at 2020 and discuss:
The Bromance is real
The biggest positives for the industry last year
Being more thoughtful about the DNA of your company
and much more.
The most difficult job in your company is in the call center
Amas and Bob are back together to discuss the most difficult job in any company and why:
They illustrate what life in a call center looks like
One uncomfortable challenge for male supervisors
How socioeconomic factors impact call centers
A direct message for call center executives
And much more!
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