The Customer Experience Podcast for Business Leaders Kristina Evey, Transforming the Customer Experience, Host of The Customer E

Lynn Hunsaker shares specific tactics and ways to encourage involvement and cross departmental collaboration in CX specifically targeted to non-customer facing staff.

Listen in on my conversation with Sarah Toms - cofounder of Wharton Interactive- as we discuss the most common mistakes businesses make when they try to shift to a customer-centric strategy and how to avoid them.

Most companies are good at collecting and gathering data from their customers and internally through their processes. But most companies don't use it to make improvements and are missing out. This episode shares how to use data to improve customer engagement and retention.

This episode takes you through the steps needed to understand what must happen to keep your customers loyal and what must not happen to reduce employee churn.

Customer obsession and customer centricity always go back to the foundation of human connection. This episode shares how to connect with your customers in one of the ways they value most.

Despite the best of intentions, the customer is typically the one thing NOT considered at the center of most business and operational decisions. This episode explains how this happens and gives strategies designed to deliver exactly what your customers are craving and willing to pay you more for.