71 episodes

The Customer Experience Podcast for Business Leaders is a weekly podcast on which Kristina Evey shares strategies, techniques, tips and mindsets necessary to implement a successful Customer Experience initiative in your company. This podcast was created for YOU- the C-Suite executives, Directors, Owners, and Leadership Teams looking to grow your loyal customer base and increase sales. If you are looking for RELEVANT and ACTIONABLE advice to unite your Leaders and Staff around driving organic growth in your organization, this is the podcast for YOU!

The Customer Experience Podcast for Business Leaders Kristina Evey, Transforming the Customer Experience, Host of The Customer E

    • Business

The Customer Experience Podcast for Business Leaders is a weekly podcast on which Kristina Evey shares strategies, techniques, tips and mindsets necessary to implement a successful Customer Experience initiative in your company. This podcast was created for YOU- the C-Suite executives, Directors, Owners, and Leadership Teams looking to grow your loyal customer base and increase sales. If you are looking for RELEVANT and ACTIONABLE advice to unite your Leaders and Staff around driving organic growth in your organization, this is the podcast for YOU!

    070 - Discussion with Lynn Hunsaker to Involve All Teams in CX

    070 - Discussion with Lynn Hunsaker to Involve All Teams in CX

    Lynn Hunsaker shares specific tactics and ways to encourage involvement and cross departmental collaboration in CX specifically targeted to non-customer facing staff.

    • 33 min
    069 - Conversation with Sarah Toms

    069 - Conversation with Sarah Toms

    Listen in on my conversation with Sarah Toms - cofounder of Wharton Interactive- as we discuss the most common mistakes businesses make when they try to shift to a customer-centric strategy and how to avoid them.

    • 33 min
    068 - Data Benefits CX Only If It's Used

    068 - Data Benefits CX Only If It's Used

    Most companies are good at collecting and gathering data from their customers and internally through their processes. But most companies don't use it to make improvements and are missing out. This episode shares how to use data to improve customer engagement and retention.

    • 20 min
    067 - Crafting a CX Strategy to Success

    067 - Crafting a CX Strategy to Success

    This episode takes you through the steps needed to understand what must happen to keep your customers loyal and what must not happen to reduce employee churn.

    • 30 min
    066 - A Focus on Helpfulness

    066 - A Focus on Helpfulness

    Customer obsession and customer centricity always go back to the foundation of human connection. This episode shares how to connect with your customers in one of the ways they value most.

    • 13 min
    065 - Remember the Customer in Your CX Work

    065 - Remember the Customer in Your CX Work

    Despite the best of intentions, the customer is typically the one thing NOT considered at the center of most business and operational decisions. This episode explains how this happens and gives strategies designed to deliver exactly what your customers are craving and willing to pay you more for.

    • 32 min

Customer Reviews

R Scott V ,

Getting Leadership buy for CX results

Great and so necessary in this age of many channels of communicating with our clients. Kristina has a great understanding of the importance of our customer’s experience with our company. It is a process and mgmt. must be willing to dig in and possibly hear negative feedback to get this started. I like Kristina’s approach that this is not a quick fix and this journey may take time but your customer relations and company will be stronger through this. We need this in our organization!

Shelley V. ,

Getting Leadership buy in for CX results

Wow! Truly impressed with Kristina’s ability to hone in on key strategies for leadership buy in. Her podcast is done in a very clear, concise manner. It feels like she’s sharing her CX knowledge over a cup of coffee with you.

612Michele ,

Good Info

I like this podcast a lot! It's got a lot of great information presented in a way that doesn't overwhelm me, but gets me excited that I can really make some changes with customer experience in my company.

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