86 episodes
The Customer Success Intelligence Podcast SmartKarrot
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- Business
The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.
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Ep 57 | Guy Galon – Building Rapport with New Clients: Critical Need for Customer Success Managers
CSMs harmonize efforts from introductions to ongoing engagement, fostering client relationships through proactive communication and tailored recommendations.
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Ep 56 | Jolyn Isabelo – Unveil your Customer’s Aspirations
Elevate your service's impact by connecting it to your customers' core values. Emphasize the "why" to meet their profound needs.
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Ep 55 | Nainesh Poojary – Customer Success is a Mindset!
Transform your CSMs into strategic thinkers, proactive solvers, and empathetic advocates, each employing distinctive methods for optimal customer success.
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Ep 54 | Shivani Chaturvedi – Customer Success & KAM: Key Metrics to track for 2024
Optimize NRR through vigilant monitoring of Churn, Retention, Upsell, and Cross-Sell. Adapt metrics to different customer journey stages for success.
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Ep 53 | Shivani Chaturvedi – Consider Restructuring CS: Drive Engagement and Growth
Drive Proactive Engagement: Optimize Customer Success with defined metrics, incentives, and tailored strategies across phases for sustained revenue growth & satisfaction.
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Ep 52 | Sunil Mehta – Customer Success for IT Service Providers: Which platforms can really help?
Seamlessly integrate Digital Playbooks and Customer Success platforms to fortify IT Services' capabilities. Drive consistent processes, client segmentation, and account growth, ensuring a robust approach to relationship management.