61 episodes
The Customer Success Intelligence Podcast SmartKarrot
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- Business
The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.
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Ep 32 | Niki Clarke Crossman – How should Customer Success leaders balance the skills within the team?
Focus more on strengths and let people do more of what they are good at. For people not great at something, try and bring someone else in that is really good at it. And then they can learn from the experts.
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Ep 31 | Huey Le – How is Customer Success different in APAC
An insightful Kaffeine & Karrots conversation between Anshi Bhadoria (Director - Customer Success & Partner Management at SmartKarrot Inc.) and Huey Le (Director SuccessEngine | Customer Success Solutions Provider) about Top skills that a CSM should focus on to strengthen or acquire.
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Ep 30 | Sue Nabeth Moore – How to Reasonably Predict Product Adoption
Listen to Prithwi Dasgupta (CEO, SmartKarrot), Jason C. Whitehead, and Sue Nabeth Moore (Co-Founders, Success Chain) in a webinar as they decode How to Reasonably Predict Product Adoption.
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Ep 29 | Donna Weber – What is the best argument for High Touch, Low Touch, Tech Touch?
Some companies have a very high-touch white glove treatment. Others have a very self-paced tech-touch approach. Something to consider for all: Hybrid Touch – to cater to all customers appropriately in the separate phases of the journey!
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Ep 28 | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – What structural changes should organizations be ready for in 2023?
The need of the hour is to hire professionals who can help optimize processes. If they know how to optimize processes, they'll be more mature and equipped to help you through the rest. Also think if you need to hire any kind of specialized roles to support your current go-to-market strategy
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Ep 27 | Brad Martin – How important is it to drive product decisions through data?
It is becoming very important to use data to trigger appropriately timed Customer Education. And to show customers new things about your product, and to have strategic meetings with them about new releases/features.