86 episodes

The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.

The Customer Success Intelligence Podcast SmartKarrot

    • Business

The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.

    Ep 57 | Guy Galon – Building Rapport with New Clients: Critical Need for Customer Success Managers

    Ep 57 | Guy Galon – Building Rapport with New Clients: Critical Need for Customer Success Managers

    CSMs harmonize efforts from introductions to ongoing engagement, fostering client relationships through proactive communication and tailored recommendations.

    • 3 min
    Ep 56 | Jolyn Isabelo – Unveil your Customer’s Aspirations

    Ep 56 | Jolyn Isabelo – Unveil your Customer’s Aspirations

    Elevate your service's impact by connecting it to your customers' core values. Emphasize the "why" to meet their profound needs.

    • 1 min
    Ep 55 | Nainesh Poojary – Customer Success is a Mindset!

    Ep 55 | Nainesh Poojary – Customer Success is a Mindset!

    Transform your CSMs into strategic thinkers, proactive solvers, and empathetic advocates, each employing distinctive methods for optimal customer success.

    • 1 min
    Ep 54 | Shivani Chaturvedi – Customer Success & KAM: Key Metrics to track for 2024

    Ep 54 | Shivani Chaturvedi – Customer Success & KAM: Key Metrics to track for 2024

    Optimize NRR through vigilant monitoring of Churn, Retention, Upsell, and Cross-Sell. Adapt metrics to different customer journey stages for success.

    • 3 min
    Ep 53 | Shivani Chaturvedi – Consider Restructuring CS: Drive Engagement and Growth

    Ep 53 | Shivani Chaturvedi – Consider Restructuring CS: Drive Engagement and Growth

    Drive Proactive Engagement: Optimize Customer Success with defined metrics, incentives, and tailored strategies across phases for sustained revenue growth & satisfaction.

    • 3 min
    Ep 52 | Sunil Mehta – Customer Success for IT Service Providers: Which platforms can really help?

    Ep 52 | Sunil Mehta – Customer Success for IT Service Providers: Which platforms can really help?

    Seamlessly integrate Digital Playbooks and Customer Success platforms to fortify IT Services' capabilities. Drive consistent processes, client segmentation, and account growth, ensuring a robust approach to relationship management.

    • 3 min

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