5 episodes

The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.

The Customer Success Intelligence Podcast SmartKarrot

    • Business

The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.

    Ep 05 | Andreas Knoefel, Prithwi Dasgupta – Empowering Customer Success Teams to Deliver Winning Outcomes

    Ep 05 | Andreas Knoefel, Prithwi Dasgupta – Empowering Customer Success Teams to Deliver Winning Outcomes

    To deliver consistent and repeatable success, your Customer Success team needs an empowered charter, supportive organization culture, right tools, incentives, budget, and cross-functional parity. To get, or, better still, earn a seat at the table, Customer Success Leaders should start owning (or at least speaking in the language of) financial performance metrics. 0

    • 24 min
    Ep 04 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Is Like an Orchestra!

    Ep 04 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Is Like an Orchestra!

    [Micro Podcast] Customer Success is more like an orchestra! The CSM assigned to an account draws the other resources and keeps them in harmony. 0

    • 2 min
    Ep 03 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Should Have a Strong Revenue Focus!

    Ep 03 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Should Have a Strong Revenue Focus!

    Among the many other Customer Success metrics, it is important to also showcase financial value.

    • 2 min
    Ep 02 | Andreas Knoefel – Motivating Customers through Success Stories

    Ep 02 | Andreas Knoefel – Motivating Customers through Success Stories

    Drive engagement by showcasing success stories and case studies of your customers!

    • 1 min
    Ep 01 | Andreas Knoefel – Enabling Insight-Based Decision Making

    Ep 01 | Andreas Knoefel – Enabling Insight-Based Decision Making

    Don't get flooded with alerts and slip into a reactive mode... Use insights to make your decisions.

    • 58 sec

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