26 episodes

The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.

The Customer Success Intelligence Podcast SmartKarrot

    • Business

The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.

    Ep 26 | Irit Eizips, Prithwi Dasgupta – The Evolution of AI-Powered Customer Success

    Ep 26 | Irit Eizips, Prithwi Dasgupta – The Evolution of AI-Powered Customer Success

    AI enables companies to cater to many more customers than they ever could. We will see this trend growing and AI becoming much more evolved in the next five years.

    • 1 min
    Ep 25 | Sue Nabeth Moore, Prithwi Dasgupta – Customer Success: From “Churn Buster” to “Earn Booster”

    Ep 25 | Sue Nabeth Moore, Prithwi Dasgupta – Customer Success: From “Churn Buster” to “Earn Booster”

    Over the last decade, customer success has evolved from being perceived as only a “churn buster” to an “earn booster” strategically connected to the revenues.

    • 1 min
    Ep 24 | Irit Eizips, Prithwi Dasgupta – What Was the Hottest CS Topic in 2021?

    Ep 24 | Irit Eizips, Prithwi Dasgupta – What Was the Hottest CS Topic in 2021?

    Corona made everything go digital. It enabled organizations of all sizes to serve the full spectrum of customers—right from the upper echelon down to the long tail.

    • 2 min
    Ep 23 | Andreas Knoefel, Prithwi Dasgupta – The Impact of Net Revenue Retention (NRR) on Your SaaS Business

    Ep 23 | Andreas Knoefel, Prithwi Dasgupta – The Impact of Net Revenue Retention (NRR) on Your SaaS Business

    For subscription-revenue companies, dipping Net Revenue Retention (NRR) almost always results in your Cost of Sales going up.

    • 1 min
    Ep 22 | Sue Nabeth Moore, Prithwi Dasgupta – The Key to Achieving Sustainable User Adoption

    Ep 22 | Sue Nabeth Moore, Prithwi Dasgupta – The Key to Achieving Sustainable User Adoption

    Adoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution of your product to that of your customers’ business environment.

    • 1 min
    Ep 21 | Prithwi Dasgupta, Jason C. Whitehead – Change Management in the World of SaaS

    Ep 21 | Prithwi Dasgupta, Jason C. Whitehead – Change Management in the World of SaaS

    The best part of the SaaS is, upgrades can be released frequently with ease & across the customer base, but the challenge lies in creating a culture of continuous learning. [Micro Podcast] Excerpt from a conversation on Change Management in the World of SaaS between Prithwi Dasgupta, CEO SmartKarrot, and Jason C. Whitehead, Co-Founder Success...

    • 1 min

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