The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.
Ep 05 | Andreas Knoefel, Prithwi Dasgupta – Empowering Customer Success Teams to Deliver Winning Outcomes
To deliver consistent and repeatable success, your Customer Success team needs an empowered charter, supportive organization culture, right tools, incentives, budget, and cross-functional parity. To get, or, better still, earn a seat at the table, Customer Success Leaders should start owning (or at least speaking in the language of) financial performance metrics. 0
Ep 04 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Is Like an Orchestra!
[Micro Podcast] Customer Success is more like an orchestra! The CSM assigned to an account draws the other resources and keeps them in harmony. 0
Ep 03 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Should Have a Strong Revenue Focus!
Among the many other Customer Success metrics, it is important to also showcase financial value.
Ep 02 | Andreas Knoefel – Motivating Customers through Success Stories
Drive engagement by showcasing success stories and case studies of your customers!
Ep 01 | Andreas Knoefel – Enabling Insight-Based Decision Making
Don't get flooded with alerts and slip into a reactive mode... Use insights to make your decisions.