5 episodes

A weekly podcast on all things Customer Experience (CX). During the podcast series they will be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. They’ll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.

The CX Chat with Matt and Simon Sabio

    • Technology

A weekly podcast on all things Customer Experience (CX). During the podcast series they will be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. They’ll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.

    S1. EP5 - Meals for the NHS – a million pound charitable idea

    S1. EP5 - Meals for the NHS – a million pound charitable idea

    In S1. EP5, Dr Andrew Muirwood joins Matt and Simon in the 'pod booth' to discuss his project - Meals for the NHS that helps to provide front line workers at London's NHS Hospitals with meals through the COVID crisis.Connect with Andrew on LinkedIn.Join...

    • 33 min
    S1. EP4 - Agile Service in an unprecedented environment

    S1. EP4 - Agile Service in an unprecedented environment

    Companies are having to radically shift their operating models and approach to maintain the service to customers during difficult times, but what is the best way to do this? Many companies have really rallied around, not just in terms of moving but...

    • 33 min
    S1. EP3 - Why Aristotle is the game changer for your business (psychological safety and how it could help you beat the competition)

    S1. EP3 - Why Aristotle is the game changer for your business (psychological safety and how it could help you beat the competition)

    What’s Aristotle got to do with business and what do we mean by psychological safety?In S1. EP3, Sandra Thompson, CX Educator joins Matt and Simon in the ‘pod booth’ where they’ll be discussing 'Why Aristotle is the game changer for your business...

    • 30 min
    S1. EP2 - How much does Culture and Employee Engagement impact the Customer Experience?

    S1. EP2 - How much does Culture and Employee Engagement impact the Customer Experience?

    A lot of people talk about culture within an organisation, but how do you define culture? And how do you make sure the values are espoused and lived out and not just words on a piece of paper. Plus when it comes to measuring employee engagement what’s...

    • 37 min
    S1. EP1 - Emotional Connection vs Convenience – what do today’s consumers really want?

    S1. EP1 - Emotional Connection vs Convenience – what do today’s consumers really want?

    We recognise that those companies that are creating emotion as part of their CX delivery are seeing material wins both in profit and competitive difference. So just what does emotional connection look like? In S1. EP1, Amy Scott, Service Designer and...

    • 47 min

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