37 min
The CX Live! Episode 15: Humanistic Design w/ Roseanne Bell The CX Live!
-
- Management
In this episode, Roseanne Bell discusses the purpose of humanistic design in customer experience programs and the power of creating a comfortable environment for in-person and virtual engagements to support business goals, create long lasting relationships and build trust.Episode Highlights: How design plays into customer-facing spacesWhy the customer experience journey and physical environment need to be designed at the same timeGetting the right people on the team from the beginningThi...
In this episode, Roseanne Bell discusses the purpose of humanistic design in customer experience programs and the power of creating a comfortable environment for in-person and virtual engagements to support business goals, create long lasting relationships and build trust.Episode Highlights: How design plays into customer-facing spacesWhy the customer experience journey and physical environment need to be designed at the same timeGetting the right people on the team from the beginningThi...
37 min