51 min
The CX Live! Episode 18: Choreograph Unique w/ Pete Riddell The CX Live!
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- Management
In this episode, we talk with Pete Riddell of Derse about what it means to “choreograph unique” experiences for customers - in an effort to combat Zoom fatigue - and make your own virtual meetings/experiences stand out.Episode Highlights:Deconstructing and recognizing the building blocks of experiencesAccounting for the loss of white glove immersion The power of ‘Dr Pepper & Doritos’The simplistic nature of delivering an extraordinary moment by being extraordinarily humanSugges...
In this episode, we talk with Pete Riddell of Derse about what it means to “choreograph unique” experiences for customers - in an effort to combat Zoom fatigue - and make your own virtual meetings/experiences stand out.Episode Highlights:Deconstructing and recognizing the building blocks of experiencesAccounting for the loss of white glove immersion The power of ‘Dr Pepper & Doritos’The simplistic nature of delivering an extraordinary moment by being extraordinarily humanSugges...
51 min