The CX Live! Episode 45 - How World Class Programs Achieve Analytics Excellence w/ Dave Rogers The CX Live!

Description In this episode, David Rogers, Director of Operations & Technology Integration at Microsoft explores the topic of analytics and performance measurement strategies that can help briefing programs achieve world class. Highlights: The importance of having a measurement strategy that measures success and meets the needs of stakeholders Key metrics used to evaluate briefing program effectiveness The value of gaining immediate feedback to assess the impa...