1 hr 4 min
The CX Live! Episode 56: A First Look at the ABPM's Updated Characteristics of World Class Briefing Programs The CX Live!
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- Management
In this episode, Elizabeth Simpson, President of ABPM, and Candie Hurley, Coach, Trainer & Consultant at GoProBriefings.com, share key insights from our 2022 episodes dedicated to the main categories of the ABPM’s Characteristics of World Class Briefing Programs document and give a “first look” into recent changes to this aspirational guide that briefing programs reference to achieve world class.
Episode Highlights:
An understanding that this document offers the foundational principles that briefing programs reference for each of the five categories: Customer Experience, Analytics, Management, Operations, and Multi-Center ProgramsThe importance of the characteristics within each of the five categories, how they continued to guide briefing teams through the pandemic, and remain applicable for programsKey insights from each of the five thought leaders who were interviewed along with examples they shared for achieving world classA review of the process for making changes to the document, a “first look” at those changes and the thinking behind themInspiring words of wisdom for briefing programs as we move into 2023Episode Resource:
ABPM’s Updated Characteristics of World Class Briefing ProgramsGuest Thought Leaders:
Elizabeth Simpson
President, ABPM
Elizabeth has been with ABPM for over 20 years and took on the role of President in 2018. She works closely with Briefing Program teams to understand their challenges and to provide resources that will help them successfully meet those challenges. She has been instrumental in strengthening services and evolving ABPM as an organization.
Candie Hurley
Trainer, Coach & Consultant, GoProBriefings.com
Candie supports briefing professionals in benchmarking their programs across the briefing industry. She also delivers training and coaching to help briefing programs create more impactful customer experiences that strengthen customer relationships, uncover new business opportunities, and accelerate the sales cycle. A frequent session leader at ABPM conferences, she is also very involved in facilitating ABPM advisory board discussions to continue advancing the briefing profession.
In this episode, Elizabeth Simpson, President of ABPM, and Candie Hurley, Coach, Trainer & Consultant at GoProBriefings.com, share key insights from our 2022 episodes dedicated to the main categories of the ABPM’s Characteristics of World Class Briefing Programs document and give a “first look” into recent changes to this aspirational guide that briefing programs reference to achieve world class.
Episode Highlights:
An understanding that this document offers the foundational principles that briefing programs reference for each of the five categories: Customer Experience, Analytics, Management, Operations, and Multi-Center ProgramsThe importance of the characteristics within each of the five categories, how they continued to guide briefing teams through the pandemic, and remain applicable for programsKey insights from each of the five thought leaders who were interviewed along with examples they shared for achieving world classA review of the process for making changes to the document, a “first look” at those changes and the thinking behind themInspiring words of wisdom for briefing programs as we move into 2023Episode Resource:
ABPM’s Updated Characteristics of World Class Briefing ProgramsGuest Thought Leaders:
Elizabeth Simpson
President, ABPM
Elizabeth has been with ABPM for over 20 years and took on the role of President in 2018. She works closely with Briefing Program teams to understand their challenges and to provide resources that will help them successfully meet those challenges. She has been instrumental in strengthening services and evolving ABPM as an organization.
Candie Hurley
Trainer, Coach & Consultant, GoProBriefings.com
Candie supports briefing professionals in benchmarking their programs across the briefing industry. She also delivers training and coaching to help briefing programs create more impactful customer experiences that strengthen customer relationships, uncover new business opportunities, and accelerate the sales cycle. A frequent session leader at ABPM conferences, she is also very involved in facilitating ABPM advisory board discussions to continue advancing the briefing profession.
1 hr 4 min