16 episodes

A successful supply chain and logistics strategy starts and ends with the customer. Join DCPerform as we explore the journey of delivering products to the customer and what it takes to create that "WOW" moment when a customer's order arrives.

On The DCPerform Podcast, you'll hear from a variety of people who are part of the end customer experience - warehouse workers, executives, software provider, and the end customer to learn what they're seeing as a consumer.

The DCPerform Podcast Rachael Weber

    • Business
    • 5.0 • 1 Rating

A successful supply chain and logistics strategy starts and ends with the customer. Join DCPerform as we explore the journey of delivering products to the customer and what it takes to create that "WOW" moment when a customer's order arrives.

On The DCPerform Podcast, you'll hear from a variety of people who are part of the end customer experience - warehouse workers, executives, software provider, and the end customer to learn what they're seeing as a consumer.

    Innovating for Excellence: How Top Golf Callaway Brands Keeps Ahead & Delivers Superior Customer Experience

    Innovating for Excellence: How Top Golf Callaway Brands Keeps Ahead & Delivers Superior Customer Experience

    In honor of the US Open Golf Tournament, we’re thrilled to release the latest episode of the DCPerform Podcast! On this episode, we had the incredible opportunity to sit down with Caitlyn Perkins, Operations Manager at Top Golf Callaway Brands' North American Distribution Center. ⛳️🏌️‍♀️
    In this exciting episode, Caitlyn shares how their technical operations stay ahead of ever-changing trends and marketplace demands. She also discusses their strategies for preserving an above-and-beyond customer experience, ensuring every order leaves a lasting impression. 🚀✨
    Whether you're in operations, logistics, or just a fan of behind-the-scenes business excellence, you won't want to miss this episode. Tune in to hear how Caitlyn and her team are driving innovation and setting new standards in distribution!

    • 21 min
    Future-Fitting your Warehouse for the Future Worker (Feat. Alex Ramirez, CEO & Co-founder of CognitOps)

    Future-Fitting your Warehouse for the Future Worker (Feat. Alex Ramirez, CEO & Co-founder of CognitOps)

    We sat down with CognitOps CEO & Co-Founder, Alex Ramirez. Get ready to explore strategies for preparing your facilities for the future workforce. Learn about the shifting labor pool, its global supply chain impact, and the proactive approaches essential for businesses & operations managers.

    • 24 min
    Supply Chain Automation: Debunking the myths & misconceptions (Ft. Steve Simmerman, Locus Robotics)

    Supply Chain Automation: Debunking the myths & misconceptions (Ft. Steve Simmerman, Locus Robotics)

    In this episode, your hosts, Rachael Weber and Wonil Gregg, sit down with the Head of Global Alliances at Locus Robotics, Steve Simmerman, to demystify the common misconceptions surrounding supply chain automation.
    Are you resistant to incorporating automation to support your supply chain? We cut through the noise to uncover the real reasons some businesses hesitate to embrace robotics and automation. Is it the fear of job loss or the complexities of implementation? Find out as we separate fact from fiction.
    But it's not all about dispelling myths. We also explore the remarkable benefits of automation, including improved efficiency, cost savings, accuracy, and scalability. Learn why automation is a game-changer for your supply chain operations.
    Join us on "The DCPerform Podcast" as we uncover the truth about supply chain automation and help you make informed decisions for your business. 

    • 20 min
    The Franchisee "Supply Chain Domino Effect": hidden complexities in sourcing, forecasting order demand, and staffing under corporate franchise

    The Franchisee "Supply Chain Domino Effect": hidden complexities in sourcing, forecasting order demand, and staffing under corporate franchise

    In this episode, we sat down with Andy Degraff, the franchisee owner of the Gilbert, Arizona location of Jeremiah's Italian Ice. Jeremiah's is a Florida-based frozen dessert shop with over 200 locations nationwide. We'll dive into how their rapid expansion and franchising across the U.S. have impacted their supply chain and explore the strategic decisions made at the corporate level to meet growing demand. Discover how these decisions affect individual store operations, from ordering to staffing, storage, and cost management.

    • 15 min
    1 Year of the DCPerform Podcast: A Year in Review

    1 Year of the DCPerform Podcast: A Year in Review

    • 20 min
    Building a 5-Star CX: how luxury hotel brands create a premier guest experience check-in to check-out

    Building a 5-Star CX: how luxury hotel brands create a premier guest experience check-in to check-out

    Ever wonder how premier hotels create a world class experience for hotel guests?

    Caesars Republic Scottsdale is opening Feb. 2024 - the brand's first non-gaming, lifestyle-hotel concept. On Eps. 11 of the DCPerform Podcast, we sat down with Caesars Republic Scottsdale's General Manager, Joe Iturri, to explore how this luxury hotel brand is creating a one-of-a-kind experience for guests while entering a new market.

    • 23 min

Customer Reviews

5.0 out of 5
1 Rating

1 Rating

Top Podcasts In Business

REAL AF with Andy Frisella
Andy Frisella #100to0
Masters of Scale
WaitWhat
The Ramsey Show
Ramsey Network
Money Rehab with Nicole Lapin
Money News Network
Habits and Hustle
Jen Cohen and Habit Nest
Young and Profiting with Hala Taha
Hala Taha | YAP Media Network