For thirty years Dr. David Madow and Dr. Richard Madow have been helping dentists reach levels of success they never before imagined. Through their inspirational speaking, coaching, new patient programs, and much more, The Madow Brothers are known as Key Opinion Leaders in the profession. As founders of TBSE (The Best Seminar Ever), one of the most popular dental conferences in history, The Madows are no strangers to motivating docs and team members to great success and happiness. Their podcast, "The Dental Practice Fixers," is their latest project and is turning out to be dentistry's most exciting and informative practice building show. Thanks for being here!
Get Patients To Ask YOU For Whitening!
Wouldn't it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that, including a simple way to make your patient exams better and more complete. Then on our mystery shopper calls we continue a "back to the basics" theme to demonstrate how most practices are treating potential new patients like they are unwanted! Got a question for The Fixers? Just send it to email@example.com
The Obvious Secrets to Case Acceptance?
Successful case acceptance in dentistry can be so mysterious - but in this episode of The Dental Practice Fixers, Dr. Rich reveals two "Obvious Secrets" that will help your patients get the dental treatment they need! Then on our secret shopper calls we go back to the basics of a potential new patient needing a cleaning. But... there's a little twist added, and it has to do with the practice's website. Hint: If something is on your website, everyone in the office better know what it means! The results are not good!! Got a question for The Fixers? Just send it to firstname.lastname@example.org.
Retiring Hygienist Wreaks Havoc!
In this episode of The Dental Practice Fixers we start with a great listener question. A retiring hygienist "jots down" the names and contact info of some patients (without their permission) and then moves out of town. Is this a HIPAA violation? Is it truly nefarious? How much damage can she do? We answer this question and more!
Then on our secret shopper calls we pose as a patient who thinks they are in need of a dental implant. Should be a pretty easy one, right? WRONG! You won't believe how badly these calls were botched!
If you have a question for The Fixers, please send it to email@example.com
The Answer is NO!
In this episode, Dr. Rich talks about a phenomenon he observes at way too many dental practices: “The answer is NO - now what’s the question?” Positive ways to frame potentially negative patient situations are discussed with solutions given.
Then the theme continues on the secret shopper calls. A patient needs four crowns and is trying to find an office that will give a senior citizen discount. The results? You gotta listen to find out what happened, but let’s just say they were pretty dismal. If you have a question for “The Fixers,” please email us at firstname.lastname@example.org. We’d love to hear from you!
Should We Ever Do This At The First Visit
In this episode, Dr. Rich shares a question he got from an attendee at a recent seminar - is it ethical to do a prophy on the first visit? To answer, Rich shares an interesting event from The Madow Brothers' history.
Then the theme continues on the secret shopper calls. A patient is trying to find an office that will do a cleaning on the first visit. The results? You gotta listen to find out what happened, but let’s just say they were pretty dismal. If you have a question for “The Fixers,” please email us at email@example.com. We’d love to hear from you!
Does Your Office Pass The Dishwasher Test?
In this episode, Dr. Rich shares a valuable dental practice lesson he learned when his dishwasher “went up!” This leads to the very important question - does your office pass “The Dishwasher Test?”
Then we go to a great secret shopper call, trying to schedule a patient who is having some discomfort. One thing’s for sure - this office FAILED “The Dishwasher Test!” Listen to find out what happened and how you can avoid this in your office. If you have a question for “The Fixers,” please email us at firstname.lastname@example.org. We’d love to hear from you!
Great practical content . They provide proven strategies to handle a practice of any size and be successful.
Informative, educational, entertaining
I always take away pieces of great, simple advice from this podcast that can be applied to all aspects of life (not just dentistry)! They keep it fun and light and help you realize that the little things can make a big difference.
Dental practice fixers podcast
I have recommended this to several dentists I know.