For thirty years Dr. David Madow and Dr. Richard Madow have been helping dentists reach levels of success they never before imagined. Through their inspirational speaking, coaching, new patient programs, and much more, The Madow Brothers are known as Key Opinion Leaders in the profession. As founders of TBSE (The Best Seminar Ever), one of the most popular dental conferences in history, The Madows are no strangers to motivating docs and team members to great success and happiness. Their podcast, "The Dental Practice Fixers," is their latest project and is turning out to be dentistry's most exciting and informative practice building show. Thanks for being here!
Do You Take My Crappy Insurance
One of the toughest telephone calls to handle is from a potential new patient who is “in-network” or a crappy insurance company that you don’t participate with. In this episode of The Fixers, we give some advice on handling this situation properly. Then the fun begins with some Mystery Shopper Calls asking the same question. Did anyone handle it well? You gotta listen to find out, and to hear the “Magic Phrase” to use when you are asked this question!
What's Your Office Elevator Pitch?
Do you have an "elevator pitch" for your practice? Do you have a concise way to tell a potential new patient why they should come to your office over anyone else's? Well, you should, and that's what we talk about on this episode of The Dental Practice Fixers! The theme is continued with our "Mystery Shopper Calls" with a simple question - can you tell me a little about your office? Unfortunately, no one could, and the results were dismal. But after listening to this episode, that won't happen to you!!
A Great Way to Get Referrals!
We all love referrals, but asking for them can make us feel so desperate! On this episode of The Dental Practice Fixers, Dr. Rich shares a great way he got tons of referrals into his practice while helping the community at the same time. (He also shows you where you can get nine more of his favorite referral methods.) Then on our "Mystery Shopper Calls" we tee up an easy one. A patient knows they need two crowns and wants to see if they can be done at the same visit. Sounds like an easy intro into "Why don't we make an appointment for you to find out?" Not so fast cowboy - you won't believe what these offices did! Got a question or comment? Send it to email@example.com.
Get Patients To Ask YOU For Whitening!
Wouldn't it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that, including a simple way to make your patient exams better and more complete. Then on our mystery shopper calls we continue a "back to the basics" theme to demonstrate how most practices are treating potential new patients like they are unwanted! Got a question for The Fixers? Just send it to firstname.lastname@example.org
The Obvious Secrets to Case Acceptance?
Successful case acceptance in dentistry can be so mysterious - but in this episode of The Dental Practice Fixers, Dr. Rich reveals two "Obvious Secrets" that will help your patients get the dental treatment they need! Then on our secret shopper calls we go back to the basics of a potential new patient needing a cleaning. But... there's a little twist added, and it has to do with the practice's website. Hint: If something is on your website, everyone in the office better know what it means! The results are not good!! Got a question for The Fixers? Just send it to email@example.com.
Retiring Hygienist Wreaks Havoc!
In this episode of The Dental Practice Fixers we start with a great listener question. A retiring hygienist "jots down" the names and contact info of some patients (without their permission) and then moves out of town. Is this a HIPAA violation? Is it truly nefarious? How much damage can she do? We answer this question and more!
Then on our secret shopper calls we pose as a patient who thinks they are in need of a dental implant. Should be a pretty easy one, right? WRONG! You won't believe how badly these calls were botched!
If you have a question for The Fixers, please send it to firstname.lastname@example.org
Great practical content . They provide proven strategies to handle a practice of any size and be successful.
Informative, educational, entertaining
I always take away pieces of great, simple advice from this podcast that can be applied to all aspects of life (not just dentistry)! They keep it fun and light and help you realize that the little things can make a big difference.
Dental practice fixers podcast
I have recommended this to several dentists I know.