51 min
AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040 The Digital Customer Experience Podcast
-
- Careers
Dickey Singh, CEO of Cast joins us this week for a bonus episode in which we discover his fascinating journey from a long line of engineering leadership roles to today, where he's leading the charge of AI in CS.
We discuss at length what he and his team at Cast.app are doing to help revolutionize digital CS and what the future of all of this technology looks like.
Topics covered include:
Dickey’s long history with AI and his journey from an engineering background into serving customer success todayHe was ‘there’ at the inception of Customer SuccessHow Cast.app helps its customers achieve 30x ROI via providing digital CS1:Many vs. 1:1 vs. Many:Many in Digital CSGetting persona-specific in your outreach, but don’t go by titles and go by responsibilities, interests and user profilesDigital provides efficiency and automation to drive efficiency for CSMsExecutive personas are likely not going to be in the app and a lot of C-level execs prefer text messagesSMS is a powerful way to reach certain personas and shouldn’t be as frowned upon as it isThe tendency for AI to hallucinate and how it needs to be verified by the humanCurrent and future state of AI in CS and how adopters stand to gain massive efficiencies. More and more useful AI tools are coming.Prompting won’t be as relevant in the future as it currently isEnjoy! I know I sure did...
Dickey's LinkedIn: https://www.linkedin.com/in/dickey/
Cast: https://cast.app/
Pure Storage ROI with Cast: https://cast.app/purestorage-roi
++++++++++++++++++
Support the Show.
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
Dickey Singh, CEO of Cast joins us this week for a bonus episode in which we discover his fascinating journey from a long line of engineering leadership roles to today, where he's leading the charge of AI in CS.
We discuss at length what he and his team at Cast.app are doing to help revolutionize digital CS and what the future of all of this technology looks like.
Topics covered include:
Dickey’s long history with AI and his journey from an engineering background into serving customer success todayHe was ‘there’ at the inception of Customer SuccessHow Cast.app helps its customers achieve 30x ROI via providing digital CS1:Many vs. 1:1 vs. Many:Many in Digital CSGetting persona-specific in your outreach, but don’t go by titles and go by responsibilities, interests and user profilesDigital provides efficiency and automation to drive efficiency for CSMsExecutive personas are likely not going to be in the app and a lot of C-level execs prefer text messagesSMS is a powerful way to reach certain personas and shouldn’t be as frowned upon as it isThe tendency for AI to hallucinate and how it needs to be verified by the humanCurrent and future state of AI in CS and how adopters stand to gain massive efficiencies. More and more useful AI tools are coming.Prompting won’t be as relevant in the future as it currently isEnjoy! I know I sure did...
Dickey's LinkedIn: https://www.linkedin.com/in/dickey/
Cast: https://cast.app/
Pure Storage ROI with Cast: https://cast.app/purestorage-roi
++++++++++++++++++
Support the Show.
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
51 min