06: Build a culture of continuous improvement – with Look Fabulous Forever The Digital Products Pod

Retail businesses must adapt across multiple dimensions to survive and thrive in our tough business environment.
But to succeed, these change programmes must go hand-in-hand with a culture of continuous improvement that drives the best commercial and customer outcomes.
Tune into our conversation with Janis Thomas, ecommerce and marketing director at Look Fabulous Forever, as we explore:
Why continuous improvement is key to the retailer's business optimisation effortsHow Look Fabulous Forever established a hyper loyal customer baseHow to codify culture and values to ensure action and meaningful business outcomes