The Distillery - Distill the Power of ServiceNow Sean Dawson

Dive into the world of ServiceNow operational services with Felix Ortiz, Cask's Principal Program Manager and Director of Operational Program Transformation. Discover the common challenges platform owners face in managing their ServiceNow instances and learn how to proactively address staffing shortages, outsourcing pitfalls, and the importance of a 90-day backlog. Gain insights on establishing effective platform governance and leveraging Disciplined Agile to drive continuous improvement. Whether you're looking to supplement your team or hand over the entire lifecycle, this episode provides practical strategies to maximize your ServiceNow investment.

Dive into the world of user interface (UI) and user experience (UX) design with Ryan Curtis, Senior UI/UX Designer at Cask. In this episode, Ryan shares invaluable insights on creating intuitive, accessible, and visually appealing employee portals that drive adoption and satisfaction. Discover best practices for understanding user pain points, mapping user journeys, and validating designs through user testing. Explore the importance of consistency, natural language, and adhering to accessibility standards. Whether you're revamping an existing portal or starting from scratch, this episode provides a comprehensive guide to leveraging UI/UX to enhance employee experience and drive business success.

Interested in learning more about the Cask Portal Demo Hub? Set up time with a Cask consultant: https://casknx.com/contact/ 

Gain invaluable insights on elevating IT governance and achieving strategic goals with ServiceNow's Strategic Portfolio Management capabilities. 

Join Sean Dawson as he unpacks the practical value of SPM with Matt Soccio, an expert with over 10 years implementing ServiceNow. 

Learn how to move beyond project management and transform SPM into an enterprise-wide discipline that drives data-driven decisions. 

Discover how SPM fosters partnership between IT and business leaders with shared KPIs, transparent planning, and benefit realization. 

Whether starting from scratch or maturing existing SPM processes, this episode provides actionable tips to maximize ROI, resource utilization, and strategic alignment.

Mike Stolp joins host Sean Dawson as they unpack the critical role a Configuration Management Database (CMDB) plays in securing your organization. Mike explains how a CMDB provides the core data needed to identify risks, threats, and vulnerabilities across your IT landscape. 

He distinguishes between CMDB data and the valuable information it enables, stressing the importance of turning data into actionable insights. Discover best practices for implementing a reliable CMDB, including obtaining executive sponsorship and establishing federated data ownership. 

Mike emphasizes starting small - focus on one area like endpoints first. For organizations considering a CMDB, this episode is a must-listen to learn how a well-governed CMDB can strengthen security and operations.

Dive into the world of ServiceNow with Derek Nohr, Director of ServiceNow at Avalara, and host Sean Dawson. This episode unveils Avalara's journey from implementing ServiceNow modules like Safe Workplace and ITSM to embracing advanced functions such as HRSD and SecOps. Derek shares valuable insights on stakeholder engagement, the significance of governance in technology implementation, and the exciting potential of AI in enhancing ITSM. A must-listen for those interested in understanding the transformative power of ServiceNow in modern business environments.

Join Erin Moore and Sean Dawson as they explore how EC Pro transforms employee experience. Erin explains the capabilities of EC Pro and shares best practices for implementation. Learn how knowledge management, curated portals, analytics, and AI enhance self-service and deliver white-glove service. Discover how EC Pro streamlines HR cases, consolidates systems, and provides managers transparency. Tune in for tips on change management, KPIs, roadmaps and more to elevate employee satisfaction. Follow along to take your employee portal from confusion to connection with EC Pro!