14 episodes

This is the E Source Podcast, bringing you the audio from sessions at our annual conference, the E Source Forum. These sessions focus on the most relevant utility trends, best practices, and critical issues in the areas of customer programs, technology, customer experience, and marketing. Learn more about how E Source helps utilities and their partners at www.esource.com.

The E Source Podcast E Source

    • Business
    • 5.0, 2 Ratings

This is the E Source Podcast, bringing you the audio from sessions at our annual conference, the E Source Forum. These sessions focus on the most relevant utility trends, best practices, and critical issues in the areas of customer programs, technology, customer experience, and marketing. Learn more about how E Source helps utilities and their partners at www.esource.com.

    Making Tomorrow’s Rates Customer-Friendly

    Making Tomorrow’s Rates Customer-Friendly

    With emerging technologies and means of generation, utilities face increasing complexity in how they charge customers for the service they receive. At the same time, customers have increasing expectations for prices that will bring them simplicity, control, and choice. In this episode we look at existing rate options like time-of-use, prepay, and flat rates as well as imagine what the future of customer-friendly rates might look like.

    • 1 hr 16 min
    Product Showcase | 2019 E Source Forum

    Product Showcase | 2019 E Source Forum

    Listen to our product showcase from last year's Forum, an opportunity for vendors to share innovative solutions to challenges utilities are facing. This episode is brought to you by EnergyX Solutions, the company delivering the next generation of energy audits. Their digital energy audit pairs building science with AI and machine learning to help utilities understand and engage their customer base. Imagine what you could do with audit grade insight into every home in your service area? Visit us at energyxsolutions.com

    • 36 min
    Update Your Bill from the Customer’s Point of View

    Update Your Bill from the Customer’s Point of View

    Updating your bill may seem like a simple proposition, but we often encounter challenges when we forget to include customers in the process. In this episode, learn how E Source approaches bill-redesign projects and get best practices for integrating the customer into your bill-redesign initiative. This episode is brought to you by Applied Energy Group, a leader in demand-side consulting and tracking services. AEG addresses the needs of utilities, government agencies and grid operators with an industry-leading tracking and reporting platform – VisionDSM -- and a comprehensive suite of consulting services that includes potential assessment, program planning, market research, EM&V and groundbreaking clean-energy evaluation. Visit us at appliedenergygroup.com.

    • 1 hr
    Battleground Space Heating: The Future of Heat Pump Technology

    Battleground Space Heating: The Future of Heat Pump Technology

    The battle is on in the sacred sector of space heating, which natural gas companies have dominated for more than a century now. The playing field is not level, pitched by public policymakers in thrall to the ideology of electrification toward electric utilities. The weapon of choice: heat pumps. In this episode you'll learn how electric and gas utilities are driving the evolution of heat pump technology in order to give themselves a competitive advantage.     This episode is brought to you by ICF, a global consulting and digital services provider. For 50 years, ICF has worked in every corner of the energy industry helping utilities keep pace with a changing world. Visit us at ICF.com.  

    • 57 min
    Exploring Utilities' Roles in Decarbonization

    Exploring Utilities' Roles in Decarbonization

    Decarbonization is becoming a new standard for utilities. Join our panel of experts from Southern California Gas Co., Seattle City Light, and PSEG Long Island, who are working in the trenches to make this happen. In this episode we discuss general goals and how they compare to state goals; and we explore how energy efficiency, demand response, distributed energy resources, and transportation all play a part. From there, we look into how utilities are organizing and who they’re partnering with to implement specific initiatives.  This episode is brought to you by Applied Energy Group, a leader in demand-side consulting and tracking services. AEG addresses the needs of utilities, government agencies and grid operators with an industry-leading tracking and reporting platform – VisionDSM -- and a comprehensive suite of consulting services that includes potential assessment, program planning, market research, EM&V and groundbreaking clean-energy evaluation. Visit us at appliedenergygroup.com.

    • 56 min
    From Lab Scale to Customer Sales: Innovative Strategies for Driving Tech-Transfer Initiatives

    From Lab Scale to Customer Sales: Innovative Strategies for Driving Tech-Transfer Initiatives

    New and emerging technologies can help you revolutionize your utility’s programs and services, but technology alone cannot save you. From deploying new software platforms to integrating distributed resources at the grid edge, the “people problem” is often the tougher nut to crack. In this episode, learn best practices for moving new technologies to market, including understanding customer needs and navigating the intricacies of market delivery channels. This episode is brought to you by ICF, a global consulting and digital services provider. For 50 years, ICF has worked in every corner of the energy industry helping utilities keep pace with a changing world. Visit us at ICF.com.   

    • 55 min

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