249 episodes

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”
Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.
With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

The Engaged Club Jim Hope & Roger Kingkade

    • Business
    • 5.0 • 2 Ratings

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”
Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.
With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

    What's Going on in Clubs Right Now - Data-Based Decision Making with Ryan Tracy of ClubStudy

    What's Going on in Clubs Right Now - Data-Based Decision Making with Ryan Tracy of ClubStudy

    Ryan Tracy is back to talk about some interesting findings from his ClubStudy surveys. You might be surprised to find out how club managers view their boards when it comes to being innovative or themselves when it comes to their own confidence and conviction.

    In this episode, we discuss some of the latest ClubStudy survey findings. To learn more about ClubStudy, visit clubstudy.ca

    • 48 min
    Steal This Idea! Being Innovative and Taking Risks with Barry Forth, GM at Copetown Woods.

    Steal This Idea! Being Innovative and Taking Risks with Barry Forth, GM at Copetown Woods.

    Barry Forth came back to the family business of running a golf course after years orchestrating tournaments like the Canadian Open and the Shaw Charity Classic.

    He is now the GM of Copetown Woods, a public golf facility in Copetown, ON. The "secret sauce" at Copetown Woods has everything to do with the culture they've created for their staff and their customers. 

    In this episode, Barry shares stories of experimentation and innovation. Whether you're a private club manager or a public facility owner, there's something in this episode for you to steal.

    • 47 min
    Kurt Kuebler - The 5 Key Disciplines of Club Management in 2021 and how to be a "Unicorn" GM

    Kurt Kuebler - The 5 Key Disciplines of Club Management in 2021 and how to be a "Unicorn" GM

    Our guest on this episode is Kurt Kuebler - Partner, KKW. Kurt is a leader in executive search and club governance. In this conversation, we talk about:
    Why being fired isn't the black mark on the resume many think it is.How to broach uncomfortable topics during the interview process.What managers need to focus on to be successful in 2021 and beyond.What separates an elite "Unicorn" club manager from the rest of the pack.and more...Please enjoy this episode. If you have any comments for us, please send them to hello@engagedclub.com

    • 1 hr 6 min
    The True Value of Stunning Photography and How To Get it For Your Club

    The True Value of Stunning Photography and How To Get it For Your Club

    The backbone of successful branding and marketing assets is great imagery. Look at the websites of the world's leading brands and you'll see a substantial investment in photography.

    However, photography is often overlooked or undervalued in the club business. 

    Our special guest on this episode is Evan Schiller, Golf Course Photographer. Evan's extensive portfolio includes a number of the greatest golf courses on Earth Pebble Beach, Bandon Dunes, St. Andrews, Cabot, Olympic Club, and many, many more. 

    In this episode, you'll learn:
    The important role photography plays for members and prospects.When to have the conversation about hiring a photographer.How to work with a photographer.How the initial cost can be recovered many times over.... so much more.This episode references a number of Evan's works, so we made it available on video at www.engagedclub.com

    Special thanks to Evan Schiller. His website is www.evanschillerphotography.com

    • 54 min
    Driving Membership Growth with Ricky Potts

    Driving Membership Growth with Ricky Potts

    Rickly Lee Potts is equal parts energy, enthusiasm, positivity, determination. And he's our special guest on this episode.

    We discuss the tools and processes Ricky uses to attract and sign-up new members for the Fountaingrove Club in Santa Rosa, California. We also talk about the impact your personality has on club members and staff. And a little bit about craft beer as well.

    Enjoy this conversation. If you have any questions about the tools or processes referred to in this episode and how you might use them at your club,  contact Roger Kingkade at roger@engagedclub.com

    • 51 min
    Robert Sereci, CCM ECM - GM/COO Medinah Country Club

    Robert Sereci, CCM ECM - GM/COO Medinah Country Club

    It's about time we had Robert Sereci on the Engaged Club Podcast. 

    Robert, Jim, and Roger have a "no pulled punches" discussion about some hot topics in club management.

    • 1 hr 3 min

Customer Reviews

5.0 out of 5
2 Ratings

2 Ratings

rickyleepotts ,

Engaging Content AND Connections

I’ve not been listening to this podcast for long, but the content is extraordinary. It was actually their Club Innovation Conference that led me down the rabbit hole with these guys. They are industry experts, host incredible interviews and have relatable personalities. They complement each other perfectly. I could literally listen to these men speak for hours. They recently changed the format of the podcast, but for the better. If you are looking for timely, relevant and engaging content, you’ve come to the right place. This quickly became one of my favorite podcasts and I hope others enjoy it as much as me. Keep up the great work!

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