181 episodes

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”
Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.
With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

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The Engaged Club Jim Hope & Roger Kingkade

    • Management

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”
Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.
With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

See acast.com/privacy for privacy and opt-out information.

    181 - More on Coaching with Kevin MacDonald

    181 - More on Coaching with Kevin MacDonald

    Jim and Roger continue the conversation with Kevin MacDonald on the value of coaching for leaders.
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    • 18 min
    180 - The Value of Having a Coach with guest Kevin MacDonald

    180 - The Value of Having a Coach with guest Kevin MacDonald

    Jim and Roger discuss the value of having a coach in your work life, the types of people that work with coaches, and why peak performers surround themselves with coaches. Thanks to our special guest Kevin MacDonald from Clarity Success Coaching and The Extraordinary Leader program for joining this conversation.
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    • 20 min
    179 - Be Careful Not to End a Great Thing

    179 - Be Careful Not to End a Great Thing

    Many clubs developed programs like grocery service, meals to go, and online stores to serve their members during Covid-19 closures. These may have been "stop gap" measures, but it's possible that many members came to love them. Roger and Jim talk about examining these programs and services before deciding to cancel them.
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    • 10 min
    178 - Tips For Controlling Your Email Inbox

    178 - Tips For Controlling Your Email Inbox

    Jim shares his habits and tips for keeping your email inbox under control. The conversation gets a little candid when we find out Roger has a completely different approach than Jim.
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    • 21 min
    177 - Resuming Clubhouse Service at Derrick Club

    177 - Resuming Clubhouse Service at Derrick Club

    Jim and Roger talk about the resumption of clubhouse service at the Derrick Club.
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    • 17 min
    176 - 3 Tips for Sending Effective Push Notifications

    176 - 3 Tips for Sending Effective Push Notifications

    Push Notifications are a great way to engage your club's app users and members to take action. Roger shares three tips for sending great push notifications that will be appreciated by members and customers.
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    • 11 min

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