“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”
Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.
With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.
James Cronk - Ongoing Learning, Golf Industry Guru, and Being an Exceptional Club to Work At
For the past twenty-five years James Cronk has been passionately committed to helping organizations get their people, and their customers, powered on. Whether as a theatre producer, golf professional, or small business owner, his success as a manager and leader is evident in the recognitions bestowed upon himself and his teams.
This is a lively conversation between the three of us discussing exceptional service and the right mindset to have for retaining staff.
Brice MacDermott - Lessons Learned from the CSCM National Conference
Brice MacDermott is the GM of Windermere Golf & Country Club in Edmonton, Alberta. We checked in with him to recap the CSCM National Conference education sessions and how he'll apply the learnings going forward at his club. And yeah, we had a little bit of fun catching Jim up on what he missed out on.
Suzanne Godbehere, CEO of the CSCM - The National Conference is back in person!
We chat with Suzanne about the upcoming conference in Montreal; what attendees can expect as far as programming and safety go.
Three & Jackie Carpenter - People First! The 5 Steps to Pure Human Connection
Three and Jackie have a new book called "People First" hitting shelves on October 5th. This conversation is a dive into the 5 practical steps that organizations, especially clubs, must take to create a place where employees want to be.
Delivers a great employee experience in your workplace is the secret sauce to great member experiences. Enjoy this episode and share it with anybody you think should hear it.
"People First: The 5 Steps to Pure Human Connection and a Thriving Organization" is available in hardcover and e-book format on October 5th.
Get it on amazon.com or amazon.ca
You can learn more about Three and Jackie Carpenter at www.ThreeandJackie.com
The Noun of Social Reciprocity
Have you ever had a member come into your office with a complaint or a grievance, expecting you to handle it right away? Have you ever needed to influence or motivate a staff member to do something your way?
This episode centres around a situation Jim and Roger were in recently where Jim used strong interpersonal skills he learned at the CSCM National Conference 20 years ago to solve a major problem.
Let us know what you think of this episode. Comment here or shoot us an email at email@example.com
Attracting More Millennial Members to Clubs with Matt Weinberger of NextGenGolf
Forget everything you know about Millennials. The fact is, clubs that operate with the stereotype of millennials and Gen Z in mind are missing out on an opportunity to attract a valuable demographic.
This episode is a conversation with Matt Weinberger of NextGenGolf about the recent Millennial Golf Industry Survey (conducted by GGA Partners). We talk about who Millennials are, why they are an important group, what important considerations they make before joining a club, and how clubs can maximize their opportunities to attract this demographic.
You can download a printable version of the Millennial Golf Industry Survey here.
Engaging Content AND Connections
I’ve not been listening to this podcast for long, but the content is extraordinary. It was actually their Club Innovation Conference that led me down the rabbit hole with these guys. They are industry experts, host incredible interviews and have relatable personalities. They complement each other perfectly. I could literally listen to these men speak for hours. They recently changed the format of the podcast, but for the better. If you are looking for timely, relevant and engaging content, you’ve come to the right place. This quickly became one of my favorite podcasts and I hope others enjoy it as much as me. Keep up the great work!