246 episodes

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”
Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.
With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

The Engaged Club Jim Hope & Roger Kingkade

    • Business
    • 5.0 • 1 Rating

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”
Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.
With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

    The True Value of Stunning Photography and How To Get it For Your Club

    The True Value of Stunning Photography and How To Get it For Your Club

    The backbone of successful branding and marketing assets is great imagery. Look at the websites of the world's leading brands and you'll see a substantial investment in photography.

    However, photography is often overlooked or undervalued in the club business. 

    Our special guest on this episode is Evan Schiller, Golf Course Photographer. Evan's extensive portfolio includes a number of the greatest golf courses on Earth Pebble Beach, Bandon Dunes, St. Andrews, Cabot, Olympic Club, and many, many more. 

    In this episode, you'll learn:
    The important role photography plays for members and prospects.When to have the conversation about hiring a photographer.How to work with a photographer.How the initial cost can be recovered many times over.... so much more.This episode references a number of Evan's works, so we made it available on video at www.engagedclub.com

    Special thanks to Evan Schiller. His website is www.evanschillerphotography.com

    • 54 min
    Driving Membership Growth with Ricky Potts

    Driving Membership Growth with Ricky Potts

    Rickly Lee Potts is equal parts energy, enthusiasm, positivity, determination. And he's our special guest on this episode.

    We discuss the tools and processes Ricky uses to attract and sign-up new members for the Fountaingrove Club in Santa Rosa, California. We also talk about the impact your personality has on club members and staff. And a little bit about craft beer as well.

    Enjoy this conversation. If you have any questions about the tools or processes referred to in this episode and how you might use them at your club,  contact Roger Kingkade at roger@engagedclub.com

    • 51 min
    Robert Sereci, CCM ECM - GM/COO Medinah Country Club

    Robert Sereci, CCM ECM - GM/COO Medinah Country Club

    It's about time we had Robert Sereci on the Engaged Club Podcast. 

    Robert, Jim, and Roger have a "no pulled punches" discussion about some hot topics in club management.

    • 1 hr 3 min
    Leading Others and Yourself Through Uncertainty

    Leading Others and Yourself Through Uncertainty

    Imagine landing a job that promises to be ordinary, predictable, and un-exciting.

    Shortly after you start, you uncover a crime, step into a role greater than you expected, contend with a pandemic, and facilitate the closing of the club.

    That's exactly what happened to Liz McDowell when she stepped through the door at York Downs Golf & Country Club. 

    This extended interview is a story about stepping up when your needed, finding the confidence within yourself to face new challenges, and leading with empathy and courage in difficult times.

    Enjoy!

    • 40 min
    Creating and Fostering a Culture of Innovation

    Creating and Fostering a Culture of Innovation

    Jim and Roger welcome to the podcast Doug Junor - Club Innovation Conference presenter and Managing Directer of 4Rev.io

    Doug has been working with a number of enterprise companies on Digital Transformation strategies and culture for a number of years. His wealth of experience helps companies of all sizes understand how to adapt to the changing world around them and future-proof their organizations by embracing and developing their own innovative processes.

    This episode is a deep dive into what it takes to establish an innovative mindset and culture at a club and how you can deliver more to members and staff by embracing these concepts.

    • 1 hr 5 min
    241 - Changes coming to the Podcast

    241 - Changes coming to the Podcast

    Jim and Roger announce some exciting changes coming to the Engaged Club podcast.

    • 7 min

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