The Experience Engine: Photography & Creative Business Podcast

Graham and Hannah Crichton - The Experience Engine
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A podcast for creatives, who know their work is strong, but want to improve the way clients experience and value what they do. Presented by Graham and Hannah, the show is built on over 20 years in photography, covering pets, people, families, weddings, commercial work, events, and more. They share what actually makes a photography business work. How clients think, why they hesitate, how decisions are made, and what photographers can change to earn more without gimmicks. Straight talking, real examples, and practical ideas you can apply immediately. Let's elevate your experience together.

Episodes

  1. APR 1

    The Experience Engine: Ep 7. Closing the Doubt Gap

    Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine SPONSOR Get Graham's DOG SITTER 2000 AI+ and make your pets sit for every photo! Works on kids too! - https://www.rebrand.ly/dogsitter THIS EPISODE In this episode of The Experience Engine, Graham and Hannah explore the high stakes of the initial contact and why you truly have "Closing the Doubt Gap" as your first priority. By viewing your client journey as a Single Book, we dive into why the "Prologue"-that very first response-is the most critical page you'll ever write to ensure your reader doesn't put the book back on the shelf. From the front cover that entices them in to the "Back Cover" that signals a warm, fuzzy ending, we discuss the psychology of why clients may not remember every individual chapter, but they will always remember the story you told. If you've ever worried that your first "hello" sounds more like a corporate manual than a creative invitation, this episode is your guide to making the right impression and authoring a narrative your clients can't put down. THE PODCAST A podcast for photographers & creatives who know their work is strong, but want to improve the way clients experience and value what they do. Presented by Graham and Hannah, the show is built on over 20 years in photography, covering pets, people, families, weddings, commercial work, events, and more. They share what actually makes a photography business work. How clients think, why they hesitate, how decisions are made, and what photographers can change to earn more without gimmicks. Straight talking, real examples, and practical ideas you can apply immediately. Let's elevate your experience together. Find out more at www.TheXPEngine.com

    18 min

  2. FEB 4

    The Experience Engine: Ep 6. AI: The End of Creative Jobs?

    Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine THIS EPISODE This might not be comfortable, but it's a conversation we have to have. This episode we discuss the impact of AI on creative industries and emphasise the importance of delivering unique and memorable experiences. It delves into the fear of AI taking jobs, the vulnerabilities of AI in creative industries, the role of AI in business improvement, the limitations of AI in creativity and personalisation, the importance of unique and memorable experiences, and the responsibility and reflection in AI utilisation. THE PODCAST A podcast for photographers who know their work is strong, but want to improve the way clients experience and value what they do. Presented by Graham and Hannah, the show is built on over 20 years in photography, covering pets, people, families, weddings, commercial work, events, and more. They share what actually makes a photography business work. How clients think, why they hesitate, how decisions are made, and what photographers can change to earn more without gimmicks. Straight talking, real examples, and practical ideas you can apply immediately. Let's elevate your experience together.

    7 min

  3. FEB 4

    The Experience Engine: Ep 5. The Client Decisions You Never See

    Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine THIS EPISODE Graham and Hannah discuss the unseen decision-making process of potential clients and the factors that influence their choice to engage with a creative professional. It delves into the importance of clarity, professionalism, consistency, and value alignment in creating a positive impression. The discussion also highlights the impact of uniformity and the significance of decisive judgments in client interactions. THE PODCAST A podcast for photographers who know their work is strong, but want to improve the way clients experience and value what they do. Presented by Graham and Hannah, the show is built on over 20 years in photography, covering pets, people, families, weddings, commercial work, events, and more. They share what actually makes a photography business work. How clients think, why they hesitate, how decisions are made, and what photographers can change to earn more without gimmicks. Straight talking, real examples, and practical ideas you can apply immediately. Let's elevate your experience together.

    7 min
  4. The Experience Engine: Ep 4. Always Give More Than They Expect

    JAN 25

    The Experience Engine: Ep 4. Always Give More Than They Expect

    Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine ** THIS EPISODE ** Giving people more than they expect isn’t about freebies or gimmicks. It’s about judgement, timing, and treating people like people. In this episode, we share real stories from our studio - moments where small decisions meant everything - and why those gestures stay with clients long after the work is finished. This is about creating experiences people never forget. ** THE PODCAST ** A podcast for photographers who know their work is strong, but want to improve the way clients experience and value what they do. Presented by Graham and Hannah, the show is built on over 20 years in photography, covering pets, people, families, weddings, commercial work, events, and more. They share what actually makes a photography business work. How clients think, why they hesitate, how decisions are made, and what photographers can change to earn more without gimmicks. Straight talking, real examples, and practical ideas you can apply immediately. Let's elevate your experience together.

    9 min
  5. The Experience Engine: Ep 3. The First Five Minutes

    JAN 25

    The Experience Engine: Ep 3. The First Five Minutes

    Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine ** THIS EPISODE ** Your client experience doesn’t start when the shoot begins. It starts before they reach the door. In this episode, we break down the details clients notice in the first five minutes — the building, the space, the welcome, and the small things that quietly shape trust before you’ve even said hello. If you want people to feel confident, looked after, and at ease from the start, this one matters. ** THE PODCAST ** A podcast for photographers who know their work is strong, but want to improve the way clients experience and value what they do. Presented by Graham and Hannah, the show is built on over 20 years in photography, covering pets, people, families, weddings, commercial work, events, and more. They share what actually makes a photography business work. How clients think, why they hesitate, how decisions are made, and what photographers can change to earn more without gimmicks. Straight talking, real examples, and practical ideas you can apply immediately. Let's elevate your experience together.

    12 min
  6. The Experience Engine: Ep 2. Let's Get This Thing Started

    JAN 23

    The Experience Engine: Ep 2. Let's Get This Thing Started

    Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine ** THIS EPISODE ** This episode Graham and Hannah take things a little further. The client experience begins with starting your client journey transformation with mapping the journey, removing friction and anchoring emotion. Join us on your journey to creating the best client experience for your clients. ** THE PODCAST ** A podcast for photographers who know their work is strong, but want to improve the way clients experience and value what they do. Presented by Graham and Hannah, the show is built on over 20 years in photography, covering pets, people, families, weddings, commercial work, events, and more. They share what actually makes a photography business work. How clients think, why they hesitate, how decisions are made, and what photographers can change to earn more without gimmicks. Straight talking, real examples, and practical ideas you can apply immediately. Let's elevate your experience together.

    10 min
  7. The Experience Engine: Ep 1. It's ALL About the Client Experience

    JAN 23

    The Experience Engine: Ep 1. It's ALL About the Client Experience

    Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine ** THIS EPISODE ** Whether you're a studio photographer, a weekend warrior or a creative who just loves what you do, the only thing that really matters is the client experience. In this series, we deep dive in to what really drives creative businesses such as our photography studio - and focus on what really matters - ELEVATING YOUR CLIENT EXPERIENCE. ** THE PODCAST ** A podcast for photographers who know their work is strong, but want to improve the way clients experience and value what they do. Presented by Graham and Hannah, the show is built on over 20 years in photography, covering pets, people, families, weddings, commercial work, events, and more. They share what actually makes a photography business work. How clients think, why they hesitate, how decisions are made, and what photographers can change to earn more without gimmicks. Straight talking, real examples, and practical ideas you can apply immediately. Let's elevate your experience together.

    7 min
  • 7 Episodes

About

A podcast for creatives, who know their work is strong, but want to improve the way clients experience and value what they do. Presented by Graham and Hannah, the show is built on over 20 years in photography, covering pets, people, families, weddings, commercial work, events, and more. They share what actually makes a photography business work. How clients think, why they hesitate, how decisions are made, and what photographers can change to earn more without gimmicks. Straight talking, real examples, and practical ideas you can apply immediately. Let's elevate your experience together.

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