6 episodes

Welcome to The Experience Evolution from JRNI. We'll bring you insights from those in the industry, share discussions on how best to communicate and create memorable experiences for customers, and give you the tools to thrive.

The Experience Evolution JRNI

    • Business
    • 5.0 • 2 Ratings

Welcome to The Experience Evolution from JRNI. We'll bring you insights from those in the industry, share discussions on how best to communicate and create memorable experiences for customers, and give you the tools to thrive.

    Digital banking trends and the future of physical branches

    Digital banking trends and the future of physical branches

    Nick Barnes and Sean Jones discuss the digital trends affecting online banking and physical branches.

    • 20 min
    Prep the halls: 2021 holiday shopping season trends and tips

    Prep the halls: 2021 holiday shopping season trends and tips

    John Federman and Adam Percival break down the shopping trends likely to impact the 2021 retail holiday season.

    • 28 min
    How to cater to the human element of banking

    How to cater to the human element of banking

    Nick Barnes and Thomas Novak discuss the importance of incorporating personalized experiences and human-to-human connections into digital banking solutions.

    • 33 min
    Emerging trends of the post-pandemic shopper with Jonathan Horemans, Roger Sowerbutts, and Graeme Greenwood

    Emerging trends of the post-pandemic shopper with Jonathan Horemans, Roger Sowerbutts, and Graeme Greenwood

    Jonathan Horemans, Roger Sowerbutts, and Graeme Greenwood weigh in on retail trends in the era of the post-pandemic shopper.

    • 33 min
    Appointments are a key business investment in the experience economy

    Appointments are a key business investment in the experience economy

    Businesses already recognized the importance of appointments as an experience driver for customers and prospects before the pandemic.

    • 38 min
    A JRNI through experiential relationship management

    A JRNI through experiential relationship management

    John Federman discusses building strong customer relationships in retail and banking industries through experiential relationship management.

    • 23 min

Customer Reviews

5.0 out of 5
2 Ratings

2 Ratings

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