Welcome to The Experience Evolution from JRNI. We'll bring you insights from those in the industry, share discussions on how best to communicate and create memorable experiences for customers, and give you the tools to thrive.
Digital banking trends and the future of physical branches
Nick Barnes and Sean Jones discuss the digital trends affecting online banking and physical branches.
Prep the halls: 2021 holiday shopping season trends and tips
John Federman and Adam Percival break down the shopping trends likely to impact the 2021 retail holiday season.
How to cater to the human element of banking
Nick Barnes and Thomas Novak discuss the importance of incorporating personalized experiences and human-to-human connections into digital banking solutions.
Emerging trends of the post-pandemic shopper with Jonathan Horemans, Roger Sowerbutts, and Graeme Greenwood
Jonathan Horemans, Roger Sowerbutts, and Graeme Greenwood weigh in on retail trends in the era of the post-pandemic shopper.
Appointments are a key business investment in the experience economy
Businesses already recognized the importance of appointments as an experience driver for customers and prospects before the pandemic.
A JRNI through experiential relationship management
John Federman discusses building strong customer relationships in retail and banking industries through experiential relationship management.