The Fast Lane to Learning in Ops | Kristin Kaiser Mulligan, Heard

We’d run late to just about any meeting for five more minutes with Kristin Kaiser Mulligan, Chief Operations Officer at Heard (previously Uber and Lime). With experience at Series A, B, C, *and* D startups, Kristin is a Swiss army knife of an operator. 

In her 10+ years as an Operations leader, Kristin's managed global business strategy and execution, partnered with executive teams to develop and implement company-wide policies and OKRs, opened new markets, and much more.

On the latest episode of Change Enablers, Kristin and Ken (previously Uber) go beyond their shared history of transforming how people get from Point A to Point B and dig into seven tactical tips to build a learning organization. 

In this episode, they discuss: 
• how to approach learning differently
• when to centralize vs. decentralize learning
• how to incorporate a hybrid approach
• tactics to double down on (better) documentation
• embracing healthy competition internally
• why hoarding knowledge is bad for your company and bad for you

Where to find Kristin Kaiser Mulligan:
• LinkedIn: https://www.linkedin.com/in/kristinkaiser/  
• Heard: https://www.linkedin.com/company/joinheardinc/

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Change Enablers, a community by Tango: https://www.tango.us/change-enablers-community

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