The Go PROcast Episode 52 With Guest Patti Mara The Go PROcast with Jeremy Torisk

Whether in her coaching and business, Patty Mara is always looking for the “shifting point”—the piece of the puzzle that opens up a new level of results.

 

Patti has spent over 20 years helping companies and individuals take a fresh look at the way they operate. This unique insight helps them reach their full potential, enhancing customer experiences and dramatically increasing their growth, customer retention, and profit.

 

She is the author of UpSolutions – Turning Your Team into Heroes and Customers into Ravings Fans;  also the creator of The Profit Generator, Breaking Through Barriers and The Business Evolution Blueprint.

 

00:00 - The Go PROcast Welcomes Patti Mara

03:00 - We are Always Coaching when we are a Leader

04:00 - The difference between customer Service and a Customer Experience

05:00 - Shifting from Transactions to Relationships

09:00 - The Front-Facing team members are the key to a company's success

10:00 - Solving the problem that the customer doesn’t even know they have

10:40 - The Feedback-Loop

18:00 - Contact Patty and Up Solutions Book

 

https://www.pattimara.com

https://www.linkedin.com/in/pattimara/

https://www.facebook.com/pattimara

https://www.instagram.com/patti.mara/