Welcome to The Gratuity - a place to share helpful tips, best practices, (and most importantly) how to navigate the hospitality industry's biggest roadblocks. With our rotating cast of industry experts, we're delivering information to feed your most essential and aspirational initiatives. Tip jars have never done a service wrong.
"I'm Essential" Project with Tom Frank
The pandemic has put a great emphasis on the essential workforce. A question everyone is asking: are we doing enough to support them? Tom Frank, Founder and CEO of Round World Management, discusses his latest project aimed to bring essential workers the recognition they deserve, with host Mary Kay Hyde, Head of Global Marketing at HotSchedules.
To find Tom Frank:
To learn more about the 'I'm Essential' Project:
Creating a virtual grassroots movement to support displaced teams
Killian Ivy, creator of "Happy Hour with your Favorite Bartender", launched this grassroots initiative in Austin as a way to keep the shift alive when restaurants and bars were forced to shutter their doors. The virtual happy hour concept grew overnight, and has raised over $30,000. Listen to hear how she did it and how you can get involved.
Leaders in Learning Panel: LIVE from the Spark 2019 Conference
At our 2019 Spark Conference we hosted a leaders in learning panel with Richard Fletcher, Talent Development Executive at Krystal, Kathy Watkins, SVP of Operations at Johnny Rockets, and Megan Daniele, Director of Learning and Development at Logan's Roadhouse. Topics include: finding the ROI in learning development and how training has evolved through the years.
Overcoming Merger Challenges & Optimizing Engagement Strategies with CraftWorks
Our Content Specialist Guv Callahan sits down with Bryan Williams, Senior Director of Operations for Logan’s Roadhouse, to explore what makes a great company culture and specific ways to connect with today’s employees. Bryan also shares his insights following CraftWorks’ successful acquisition of Logan’s earlier this year. Be the first to hear when new content gets released by subscribing to our podcast!
Creating a healthy, scalable culture with Dutch Bros Coffee
LIVE from our annual Spark User Conference: Alex Johnson and Kevin Hopper from Dutch Bros Coffee share what it's like to be a “Broista,” their innovative perspective on retention, and why company culture should be the core of everything you do. To learn more about Dutch Bro’s visit www.dutchbros.com
Don Yaeger on What Makes Great Teams Great
Don Yaeger, 11-time NY Times Best-Selling author, joins the podcast with our talent development evangelist Angie Hubert to share his insight on how you can build a community that thrives off an outstanding culture.
Don’s team is graciously offering our listeners 75% off their “Journey to Greatness” 30-day Master course. Head over to hotschedules.donyaeger.com now to access this limited time offer!
Relevant and informative
The HotSchedules team always brings lively discussion to the table with trending operational pains. Great partner to compliment the dynamics of restaurants!
Great for industry professionals!
A great podcast for industry professionals looking to gain insights into operations, learning and development, and other sectors of the hospitality industry. Very well put together and the content is great!