The Guest Cast Touch Stay

This week on the Guest Cast, you’re in for a treat! We’re bringing you another batch of Aha Moments - this time, from a selection of carefully selected industry voices, collected at last week's Vacation Rental World Summit in Porto. 
You'll hear from the likes of: 
Antonio Bortolotti - The brain behind the VRWS event  Richard Vaughton from Rentivo Madison Rifkin from Mount  Manuel Lozano, Expo Renta Vacacional Greg Chuchra, from Tedee Smart Locks  David Jocoby from Hostfully  Dana Lubner from Rent Responsibly Roberto Bricio from Guesty  Raul Oliveira from Alep

Debbie begins her A-ha moment with an “Ahhhh!” moment, when clear communications from her accommodation would have come in really handy.
In her own communications with her guests, Debbie strives for consistency and humanity. She recounts how regular messages, from the moment guests book, have helped her to build strong, trusting relationships with visitors.
If you can remind guests that there’s an actual person at the end of every communication, you’ll welcome visitors who want to look after your property.

This week, we’re delighted to share a rather special A-ha moment, direct from our CEO, Andy.
Andy starts his A-ha moment by asking: When was the last time you surprised your guests?
He discusses the how, while hosts are often brilliant at hospitality, the day to day operations can get in the way in the “surprise and delight” moments that guests love.
Sharing his own experiences of being on the receiving end of this, he encourages you to put yourself in the position of a guest – and find those things that you know will make a big different to them.
Find out more about Andy by connecting with him on LinkedIn.

It's time for yet another A-ha moment from an industry expert in the Vacation Rental sector. 
And this week, we're delighted to have Bookster's Marketing Director, Kelly Odor sharing her fountain of knowledge. 
Kelly's snappy, yet invaluable insights about data and how you can use it to better guest experience and improve your vacation rental business overall - is a must listen. We hope you enjoy!

In this episode, Andy and Tyann talk to the MD at Days out - Catherine Warrilow. In a conversation full of takeaways from Catherines travel story as well as her work in marketing - this is an episode packed full of lessons for hospitality professionals of all kinds.
As well as recounting her holiday booking nightmare, Catherine also talks about how her experience in marketing has led her to approach things differently in order to get on her audience’s radar, and gives some invaluable tips for you to do the same. 
From improving your trust signals, to asking the right questions, all the way to how you organise your content - there’s a lot to unpack in this episode. 
Tyann also challenges you to get in touch with that one thing you’re doing differently to make your guests experience easier, better, or more positive. Join the conversation on Twitter and Linkedin. 

In this short, yet captivating story, Mark talks about a delicate situation he and his family found themselves in while hosting – and how they really went above and beyond to help look after some vulnerable guests. In his words, it’s a story that “sums up hospitality to a T”.
If you haven’t heard about Boostly before, check them out here. For more direct booking wisdom, you can also follow Mark on Linkedin, Twitter & YouTube.