47 episodes

Healthcare management is ever-changing.  Join Lisa Miller where you will hear from innovators and leaders within healthcare and from other industries. Lisa will bring you topics on the business and clinical sides of healthcare on strategy, finance, managed care contracting, nurse engagement, physician engagement, new patient care models, patient satisfaction, innovation, leadership, communication, marketing, plus much more.
 
This radio show will challenge you to think differently through proven strategies and innovative approaches that will help you to elevate your healthcare management and healthcare leadership performance for the ultimate goal of providing exceptional patient care.
 
Enjoy diverse and thought-provoking conversations. Lisa will present best practices, new strategies, and ideas for you to think about and to implement in your career and your healthcare organization. To contact Lisa Miller, please email: lmiller@viehealthcare.com and on linkedin at https://www.linkedin.com/in/lisamiller/ .
 
The radio show is sponsored by VIE Healthcare Consulting; https://viehealthcare.com

The Healthcare Leadership Experience Radio Show Lisa T. Miller

    • Business
    • 5.0 • 7 Ratings

Healthcare management is ever-changing.  Join Lisa Miller where you will hear from innovators and leaders within healthcare and from other industries. Lisa will bring you topics on the business and clinical sides of healthcare on strategy, finance, managed care contracting, nurse engagement, physician engagement, new patient care models, patient satisfaction, innovation, leadership, communication, marketing, plus much more.
 
This radio show will challenge you to think differently through proven strategies and innovative approaches that will help you to elevate your healthcare management and healthcare leadership performance for the ultimate goal of providing exceptional patient care.
 
Enjoy diverse and thought-provoking conversations. Lisa will present best practices, new strategies, and ideas for you to think about and to implement in your career and your healthcare organization. To contact Lisa Miller, please email: lmiller@viehealthcare.com and on linkedin at https://www.linkedin.com/in/lisamiller/ .
 
The radio show is sponsored by VIE Healthcare Consulting; https://viehealthcare.com

    Nurse Staffing & Recruitment With Matthew Mawby | Episode 46

    Nurse Staffing & Recruitment With Matthew Mawby | Episode 46

    In Episode 46 of The Healthcare Leadership Experience, Lisa is joined by Matthew Mawby, co-founder of StaffHealth.com. Together they discuss the challenges faced by healthcare organizations in nursing staffing and recruitment.  

     

    Episode Introduction 

     

    Healthcare is facing a crisis in nursing recruitment. A combination of burnout, high workload, low wages, and retirement means staffing levels are falling. To reignite the passion for nursing, hospitals must explore more innovative ways of working. In this episode, VIE Healthcare Consulting’s founder and CEO Lisa Miller interviewed Matthew Mawby, co-founder of StaffHealth.com on the challenges facing hospitals, and effective strategies to attract more nurses.  

     

    Show Topics 

     

    Factors that contribute to nursing burnout  Mental health and nursing  Unequal compensation and unequal budgets  Recruitment process outsourcing as a solution  Listening to nurses 

    Offering scholarships to attract new recruits  Family involvement supports nursing 
     

    Show Links 

    4:31 Factors that contribute to nursing burnout 


    Matt explained the problems nurses face when hospitals are short-staffed. 

    ‘’I mean, the nurses are overworked because they're short-staffed. On the floor, right, as a nurse, and you don't have help and you have, let's say normal, normal will be maybe 10 to 15 patients, something like that. Now, they have 29 to 30, sometimes even 40 patients with no help. I mean, it's mind-blowing how much work it is, and then they're short-staffed, and then the next shift, they don't show up, or maybe the relief doesn't show up, or they get COVID. That was a big thing is they're getting tested positive for COVID and they had no symptoms, so they're sent home, so now what? Now, they call us, a company like ours and we send in a nurse right away. We did a survey that got picked up by about 400 news outlets. We did a survey for about 300 nurses. 82% of those said wages could help burnout. If they're paid more, they would probably work more, right? 62% of those individuals wanted to change careers and said, "Hey, I'm out of here," because they couldn't handle the pressure, they couldn't handle the long hours with the low pay, and 54% said it had a negative impact on their mental health. What does that really say, right?’’ 

    7:05 Mental health and nursing 

    Matt said that offering mental health resources, including group therapy, can help to address underlying issues, but compensation is also a factor.  

    ‘’The mental health, you're right, is a big piece. From the perspective of the nurse, I think it's a factor of many things. I think it's being overworked, number one, and what I really want to point out, and to back up the nurses really, really good here is that nurses were heroes last year, literally. They were announced as heroes last year. This year, it's kind of not there. I think a majority feel that they're not valued as much as they should be, and I think that also goes with compensation, too. But we're offering mental health resources ourselves. We're pressing and hoping that healthcare systems will also offer maybe some group therapy or even someone to talk to, someone to address issues because it is at home, too, and you have pandemic. I hate to say this, but people are dying every day still from COVID, and they see that every single day, so it takes a toll after a while on mental health. I think compensation goes into that a lot. I really do.’’ 

     

    08:35 Unequal compensation and unequal budgets 

    Matt said traveling nurses are often paid more than employees, but budget is a factor too. 

    ‘’It's such a great point because you have two sides of the healthcare system. You have the healthcare systems who have huge budgets, right, and they can afford to pay a $25,000 sign-on bonus for a travel nurse for a 13-week assignment, maybe even more, right?

    • 25 min
    Contract Management Strategies For Cost Savings With Paul Kucharzyk | Episode 45

    Contract Management Strategies For Cost Savings With Paul Kucharzyk | Episode 45

    In this episode Lisa is joined by Paul Kucharzyk, System Director of Contracting at Bronson Health.  

     

    In this episode: 

    Collaboration is foundational to successful cost reduction in contract management.  

     

    Every hospital needs to develop ‘’knowledge experts’’ in contracting.  

     

    Building trusted relationships helps to break down silos.  

     

    Healthcare data analytics supports cost management conversations with vendor partners.  

     

    Perfecting and prioritizing full utilization is an ongoing challenge for hospitals.  

     

    Data is a source of truth; data analysis is essential to achieve cost savings 

     

    The big win of data discipline, developing and pro-actively delivering automated reports.  

     

    The radio show is sponsored by VIE Healthcare Consulting; https://viehealthcare.com 
     

    Connect with Lisa: 

    📧 lmiller@viehealthcare.com 

    🖥 https://viehealthcare.com 

    📱https://www.linkedin.com/in/lisamiller/ 

     

    Connect with Paul 

    https://www.linkedin.com/in/kucharzyk/ 

     

     

    • 25 min
    5 Proven Areas For Cost Savings | Episode 44

    5 Proven Areas For Cost Savings | Episode 44

    In this episode Lisa is joined by producer Adan Kovinich from The Lisa Larter Group.  

     

    In this episode: 

    The five proven areas for cost savings: subscription services, professional services fees, equipment repair services, med surge distribution reports, physician services.  

     

    Following the example of Truebill: finding cost savings in subscription services, beginning with hospital GPO agreements.  

     

    The unused hours for professional services fees included in vendor contracts and paid for by hospitals.  

     

    Equipment services costs agreements must be reviewed at least annually.  

     

    VIE regularly identifies a 4-6% error rate in hospital med surge contract reports.  

     

    The complex nature of outsourced physician services and Joint Venture (JV) agreements. 

     

    The radio show is sponsored by VIE Healthcare Consulting; https://viehealthcare.com
     

    Connect with Lisa: 

    📧 lmiller@viehealthcare.com 

    🖥 https://viehealthcare.com 

    📱https://www.linkedin.com/in/lisamiller/ 

    • 26 min
    PPI Initiatives & Physician Collaboration | Episode 43

    PPI Initiatives & Physician Collaboration | Episode 43

    In this episode Lisa is joined by Bryan Covert, Managing Director of VIE Healthcare. 

     

    In this episode: 

     The three biggest challenges to PPI initiatives facing healthcare organizations. 

     

    Data analysis is the key to achieving significant cost savings.  

     

    Emphasize construct, not benchmarking, to engage physicians in cost awareness.  

     

    The impact of the vendor/physician relationship on cost management.  

     

    A use case that highlights hidden construct costs.  

     

    An essential tip to help hospital prepare effectively for physician engagement.  

     

    New item creep and why it is a growing problem for hospitals.  

     

    The 3Cs of successful PPI initiatives.  

     

    Every PPI category needs to be reviewed on a quarterly basis.  

     

    The radio show is sponsored by VIE Healthcare Consulting; https://viehealthcare.com 
     

    Connect with Lisa: 

    📧 lmiller@viehealthcare.com 

    🖥 https://viehealthcare.com 

    📱https://www.linkedin.com/in/lisamiller/ 

     

     
     

    • 26 min
    3 Trends Disrupting Healthcare Right Now | Episode 42

    3 Trends Disrupting Healthcare Right Now | Episode 42

    In this episode Lisa is joined by show producer Lisa Larter.  

     

    In this episode: 

     

    The impact of the tech giants on the pharmaceutical industry, welcome to  

    ‘’Amazon-ageddon.’’ 

     

    Predicting the next tech move in healthcare disruption, the elderly and uninsured markets.  

     

    All healthcare providers can improve the services they offer.  

     

    Hospitals need to be obsessive about perfection with the patient experience.  

     

    Diagnostics services provide healthcare organization with a significant opportunity to increase revenue.  

     

    Exploring new markets – from med packs to home delivery, how hospitals can be the disruptors.  

    No hospital or health system should be facing the challenge of low margins.  

     

    The radio show is sponsored by VIE Healthcare Consulting; https://viehealthcare.com 
     

    Connect with Lisa: 

    📧 lmiller@viehealthcare.com 

    🖥 https://viehealthcare.com 

    📱https://www.linkedin.com/in/lisamiller/ 

    • 27 min
    Zero-Based Budgeting With Lisa Larter | Episode 41

    Zero-Based Budgeting With Lisa Larter | Episode 41

    In this episode, Lisa is joined by show producer Lisa Larter.   

     

    In this episode:   

     

    Starting from the ground floor: a definition of zero-based budgeting.  

     

    Making the transition from traditional budgeting to zero-based budgeting.  

     

    Additional strategies to increase profitability for hospitals when they can’t increase their prices.  

     

    Analyzing your hospital budget department by department.  

     

    Advantages and disadvantages of zero-based budgeting.  

     

    Analyzing monthly and annual subscription services can identify cost savings opportunities.  

     

    An example of a committee based approach to new maintenance contracts, which led to multi-million dollar cost savings. 

     

    Overcoming decision fatigue.  

     

    The one essential question every hospital needs to answer.  
     
     

    The radio show is sponsored by VIE Healthcare Consulting; https://viehealthcare.com 
     

    Connect with Lisa: 

    📧 lmiller@viehealthcare.com 

    🖥 https://viehealthcare.com 

    📱https://www.linkedin.com/in/lisamiller/ 

     

     

    • 26 min

Customer Reviews

5.0 out of 5
7 Ratings

7 Ratings

The Medical Strategist ,

The Healthcare Leadership Experience with Lisa Miller

I found the show to be quite interesting and it shared some helpful points to implement in the future.

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