144 episodes

The Healthcare QualityCast is an audio podcast spotlighting today's most exciting and inspiring professionals within the healthcare industry. In our podcast we dive into the career journeys of leaders that work daily to improve quality, safety, and service outcomes for patients, their family members, and their communities at large. Our mission is to provide motivation and direction to our listeners, encouraging you all to continue your efforts in improving the overall quality of healthcare.

The Healthcare QualityCast Jarvis Gray

    • Business
    • 5.0 • 49 Ratings

The Healthcare QualityCast is an audio podcast spotlighting today's most exciting and inspiring professionals within the healthcare industry. In our podcast we dive into the career journeys of leaders that work daily to improve quality, safety, and service outcomes for patients, their family members, and their communities at large. Our mission is to provide motivation and direction to our listeners, encouraging you all to continue your efforts in improving the overall quality of healthcare.

    Embracing an Open-Mind For Success with Sepi Browning

    Embracing an Open-Mind For Success with Sepi Browning

    Sepi is a Healthcare Management Professional with 30+ years of successful leadership in a variety of roles, with 16 of those years in healthcare information technology.  Her in-depth experience offers operational, project, and change management leadership within a healthcare environment spanning the entire Revenue Cycle workflow in both an inpatient and outpatient setting.   

    She is very effective in the full life cycle of project management while maintaining an understanding of the operational needs of the areas the project is impacting.  Her expertise range from implementing numerous health delivery projects focused on clinical, revenue, and technical arenas, involving system selection, procurement, workflow analysis, workflow documentation, and workflow process improvement, configuration and development, testing, reporting, training, activation, launch, and production support, and creation of policy and procedures for daily operations.

    She is a proven team facilitator and effective team member with a personal mission to effectively support her users in prioritizing all the Information Technology needs and manage an operational roadmap with an effective governance process.

    Here in Episode #135 Sepi starts our show with a leadership mindset encouraging us to be open to new opportunities. As a recent HIMSS Global Chapter Leader of the Year, Sepi shares how she's managed a 30+ year career in the healthcare industry; and introduces us to a number of specialized areas of healthcare IT professional certifications. Sepi gives us a dark moment story on how personal intimidation guided her into her career path.

    Sepi shares how she leverages honesty, support, and humor for bringing teams together. She shares a career aha moment, continuing in the theme of being open to new opportunities. As an IT professional Sepi gives an official nod to Emergency Management as an area of focus that she would love to see project management and quality professional’s plugin more with. Sepi highlights a growing collaborative locally in Georgia known as the Innovation Crescent. And she shares how building a personal brand centered on being reliable will go far with both current and future teams.

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    • 1 hr 2 min
    Leading the Path to ZERO Preventable Harm with Donna M. Prosser, DNP

    Leading the Path to ZERO Preventable Harm with Donna M. Prosser, DNP

    Dr. Donna Prosser has been in the healthcare industry for more than 30 years and is currently the Chief Clinical Officer at the Patient Safety Movement Foundation. She spent the first fifteen years of her career at the bedside and transitioned into administration in 2002 after a personal experience that helped her to understand just how fragmented and unsafe patient care can be. This experience ignited a passion to improve healthcare quality and safety that continues to burn to this day.

    Prior to joining the Patient Safety Movement Foundation, Dr. Prosser worked as a healthcare consultant, helping organizations across the United States to improve quality and safety, increase patient engagement, and reduce clinician burnout. Before beginning her consulting career, she was responsible for clinical practice improvement across Martin Health System, while also functioning as Site Administrator and Chief Nursing Officer for the system’s largest hospital. She previously focused on improving quality and safety through administrative, education, and clinical roles at both Carteret Health Care and the Washington Hospital Center.

    Dr. Prosser is a Fellow in the American College of Healthcare Executives and is board certified as a Nurse Executive by the American Nurses Credentialing Center and as a Patient Advocate by the Patient Advocate Certification Board. She is the recipient of the 2021 Robert L. Wears Patient Safety Leadership Award.

    Here in Episode #134, Donna starts our show with a mindset encouraging even the smallest of groups to change the world. Working with the patient safety movement, Donna is on an impressive mission to achieve zero preventable harm by the year 2030. She shares with us her impressive background in nursing, leadership; and the very personal story that set her off on her journey to transform the industry. She highlights opportunities to improve the medical record for patients as a career lesson learned from her past.

    Donna shares of focus around human factors as an important tip for all facilitators to grow within. She provides great insights into the work that the Patient Safety Movement is leading, including access to the free virtual sessions for World Patient Safety Day. She gives a career Aha moment that encourages us to speak the language of the teams that we support. Donna connects the dots between problem-solving and the scientific method. Donna tells us why now is the perfect time for a quality and patient safety professionals to shine; and places a call to action for healthcare organizations to embed quality and patient safety in all areas of their organization.

    · Connect with Donna on LinkedIn

    · Learn More About Patient Safety Movement

    · Learn More About World Patient Safety Day

    · Access the Healthcare QualityCast LinkedIn Group

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    • 44 min
    Becoming the Change with John Toussaint, MD

    Becoming the Change with John Toussaint, MD

    John Toussaint, MD, is the CEO emeritus of ThedaCare, a five-hospital system in Wisconsin, and the CEO of the ThedaCare Center for Healthcare Value. He was founding Chair of the Wisconsin Collaborative for Healthcare Quality and of the Wisconsin Health Information Organization, as well as the non-executive leader of the Partnership for Healthcare Payment Reform in Wisconsin. He has participated in many Institute of Medicine subcommittees, including most recently the Value Incentives Learning Collaborative and the CEO Checklist for High-Value Healthcare.

    Dr. Toussaint's healthcare improvement work using Toyota Production System principles has been well documented in articles published in Health Affairs, the Harvard Business Review Blog, and Frontiers in Health Management. His work on payment reform and the transparency of provider performance data has been featured in The American Journal of Managed Care and the Commonwealth Fund publications, as well as news publications like The Wall Street Journal, the Milwaukee Journal Sentinel, and Healthcare Finance News.

    He has been a featured speaker at the Association for Manufacturing Excellence, The Agency for Healthcare Research and Quality, the Center for Medicare and Medicaid Services, The Shingo Prize, The Lean Enterprise Institute, the Institute for Healthcare Improvement, and many international conferences. His groundbreaking first book, On the Mend, Revolutionizing Healthcare to Save Lives and Transform the Industry, was recently awarded the 2012 Shingo Research and Publication award. It shows how healthcare can be fundamentally improved at the point of delivery to patients using the proven principles of lean management. His just-released second book, Potent Medicine, The Collaborative Cure for Healthcare, describes the three core elements necessary to transform healthcare and deliver better value: delivery of care designed around the patient; transparency of treatment quality and cost; and payment for outcomes.

    Presently Dr. Toussaint is the leader of the Healthcare Value Leaders Network (www.healthcarevalueleaders.org). A partnership between the Lean Enterprise Institute in Cambridge Massachusetts and the ThedaCare Center for Healthcare Value. This partnership is helping to facilitate collaborative learning between organizations committed to transforming themselves using the lean methodology. Presently there are 27 members in the network.

    Here in Episode #133, John starts our show with a leadership mindset to act our way towards a new state of improvement. John gives us an overview of his career path, and what drove him to establish lean management principles as his guiding standard. He lays out the blueprint for leaders to establish management principles early for success and shares the dark moments story connected to the direct impact of failed leadership.

    John gives us great examples of leaders stepping up with courage and applying the fundamental principle of respect for people. He describes how he leverages the power of listening to build strong teams. He highlights his best practice approach for going to the Gemba with purpose, and how that led to a $4 million renovation project. John shares how appropriate payment programs will lead to an explosion of healthcare quality improvement. He encourages healthcare leaders to prioritize collaboration over the competition; and how healthcare leaders can create their best selves through reflection and personal Kaizen.

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    • 58 min
    Succeeding in the Impossible with Sabrina A. Kuhn, PhD.

    Succeeding in the Impossible with Sabrina A. Kuhn, PhD.

    Dr. Sabrina A. Kuhn currently provides consultative services in Quality Improvement to health plans and health systems around the country while residing in Dallas, TX.

    She has worked in Quality for the last 15+ years in a managed care environment, the provider community, and the city government.

    She has spent 7 years in Public Health and the last 25 years in behavioral health. Dr. Kuhn has also served as an adjunct professor for 12 years teaching various psychology courses including Cultural Competency. She is a certified Cultural Competency trainer and holds a yellow belt certification in LEAN Six Sigma for Healthcare. She has worked in every level of care from the state hospital to owning a private practice.

    She received her doctorate in Counseling Psychology from Temple University in 2011. In her spare time, she enjoys traveling, live music, and her biggest joy is spending time with her husband and six-year-old son Isaiah.

    Here in Episode #132, Sabrina starts our show with a leadership mindset centered on inspiration and perseverance. She shares how career burnout paved the path for a successful executive-level career in healthcare quality. Sabrina shares with the many faces of quality that she has experienced at key stages of her journey. She gives a personal reflection connected with receiving adequate resources while leading a quality team.

    Sabrina shares her approach to assessing the current state of quality in her organization. She highlights a career aha moment focused on accountability, transparency, and owning your fails. Sabrina highlights the power of building strong relationships; and gives her thoughts on the impact to come with rapidly changing regulatory standards. She places a call to action for more equitable salaries for healthcare quality leaders; and shares her approach for checking in with team members

    · Connect with Sabrina on LinkedIn

    · Checkout Sabrina’s Podcast

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    • 1 hr 21 min
    A Journey to Healthcare Quality and Safety with Moataz Mohammad

    A Journey to Healthcare Quality and Safety with Moataz Mohammad

    Moataz Mohammad Maamoun Hamed is a 27-year-old Egyptian, known for my honesty, friendliness, and perseverance.

    In college, Moataz majored in economics, but for many reasons that he shares in our interview, decided to make a huge career shift into Healthcare Quality. Some people questioned his decision saying he didn’t have a healthcare background, but Moataz only listened to those who supported him and ultimately found his path.

    Moataz has successfully completed a Professional Postgraduate Diploma in Total Quality Management at the American University in Cairo, trained in “Healthcare Quality and Accreditation at Al-Mokawilon-Al-Arab Hospital, self-studied and became a certified professional in Healthcare Quality and Patient Safety after passing both the CPHQ and the CPPS exams with outstanding marks. He also became an IRCA-Certified ISO 9001 auditor, and an ISQUA Member and Fellow. Lastly, he journeyed to the UK to earn a Master of Science in Quality and Patient Safety Improvement.

    Today, Moataz serves as a Quality Specialist at a 100-bed hospital in Jeddah-KSA and provides daily leadership in the hospital’s accreditation preparation efforts, along with many other Quality Management and Patient Safety activities. Moataz’s journey is clearly one of passion and inspiration; as he aspires to work in the quality department of a prestigious healthcare institute, where he can continue to systematically make a difference in improving the safety of patients as well as the quality of care they receive.

    Here in Episode #131, Moataz starts our show reminding us that quality is a journey and not a destination. He shares the career transformations he's gone through, starting in economics and growing into a Master of Health Care Quality and patient safety. Moataz gives an overview of the ISQua organization; as well as an introduction to the beautiful city of Jeddah where he lives.

    Moataz shares a career dark moment connected to the need of finding a suitable mentor. Moataz demonstrates how he leverages empowerment as an approach for building strong teams. He gives a number of best practices for promoting change and change management. Moataz tells us his strategy for using surveys to garner engagement. He shares his excitement for the growing focus for quality and safe patient safety in his country; and places a call to action for QI to become a standard curriculum for all healthcare disciplines. And closes our show with his best piece of career advice to do what you love

    · Connect with Moataz on LinkedIn

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    • 56 min
    Defining Perioperative Leadership with Vangie Dennis

    Defining Perioperative Leadership with Vangie Dennis

    Vangie Dennis is the Assistant Vice President: Periop Services at AnMed Health. Prior to this role, Vangie served as the Executive Director of WellStar Atlanta Medical Center and Atlanta Medical Center South located in the metropolitan area of Atlanta. Vangie has been a nurse for 44 years.

    Professional organizations include the Association of Operating Room Nurses (AORN), Laser Institute of America, AORN Specialty Assemblies, Laser Institute of America, American Association of Gynecological Laparoscopist, and the
    American Society for Lasers in Medicine and Surgery.

    Professional activities and accomplishments are Past Chairperson for the American Society for Lasers in Medicine and Surgery, Past Assembly Chair for AORN Advanced Technology, Past Assembly Secretary for the organization, and member of the American Association of Gynecological Laparoscopist. She is on the editorial board for the Journal for Clinical Laser Medicine and Surgery, Outpatient Surgery, and for OR Nurse.

    Vangie has been published and cited in publications such as “OR Nurse, American Health, Laparoscopic Update, Surgical Services Management, Infection Control Today, OR Manager, Today’s OR, Outpatient Surgery, and Same-Day Surgery. She is also the author for the “Medcom Module: Laparoscopic Approach for Treatment of Urinary Stress Incontinence", referenced in “The Joint Commission's 2003 National Patient Safety Goals”, co-published the nursing Chapter 9, “The Team-Nursing’s Perspective” in the book Principles of Laparoscopic Surgery, Chapter 20 Laser Risks and Perioperative Safety: Donna Watson's Perioperative Safety, Author of the 2011 AORN Recommended Practices for Lasers, author for the AORN Laser Study Guide, Module, and video.

    Vangie sits on the Clinical Advisory Boards for the Gwinnett Technical School, OR Nurse, Lippincott Williams & Wilkins, Georgia Tissue Council, Medline Industries, Medtronics Corporation, Baxter, and Ethicon Endo-Surgery. She presently serves as the National Treasurer for AORN Board of Directors and served a term on the Board of
    Directors.

    Ms. Dennis is an independent consultant, lectures on lasers, endoscopic procedures, advanced technology, and nursing practice. Vangie has lectured nationally and internationally for AORN, AORN Chapters, Advanced Technology Specialty Assembly, American Society for Lasers in Medicine and Surgery, The International Laser Safety Conference, Canadian Nurses Association, American Trial Lawyers Association, American Association Gynecological Laparoscopists, MedSun CODA Conference, and Medical Societies and facilities.

    Here in Episode #130, Vangie starts our show with a leadership mindset to embrace what we truly want. She gives us a great overview of Perioperative Services, and how she has successfully navigated a 30+ year career within it. Vangie connects the dots on the critical role of quality across the continuum of Perioperative Services. She shares a dark moment story contrasting when to lead with your heart vs. your head.

    Vangie tells how she leverages shared governance and appreciative inquiry to build strong teams. She shares her an AHA moment centered on influential leadership; and how the evolving world of preventative medicine will drive ongoing healthcare changes. Vangie highlights lessons learned so far from Covid-19 within surgical services. And closes our show with the needed encouragement to engage within our purpose to create WOW moments and make a difference.

    • Connect with Vangie on LinkedIn
    • Plug Into Vangie’s Work
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    • 59 min

Customer Reviews

5.0 out of 5
49 Ratings

49 Ratings

Vangie Dennis ,

Defining Perioperative Leadership

Jarvis,
What a wonderful opportunity to share my journey in healthcare. Your podcast focuses on so many important topics in leadership today and how we all can make a difference using quality as a driver. Thank you for your own personal passion that is shared with many.
Best Always,
Vangie

Skip Steward ,

Great stories and content; a Great podcast

For all the continuous improvement professionals, this is must listen too podcast. Jarvis Gray does a great job with a good mix of professionals!

MSS52 ,

Industrial engineering and healthcare, like chocolate and peanut butter

Jarvis brings the curiosity of a process-minded, industrial engineer to the artisan-biased domain of healthcare. No individual will single-handedly transform healthcare into a high-performance, minimally-variable enterprise but Jarvis, by organizing this collective wisdom, may be the catalyst we need. His engaging personality and knowledgeable questions makes for a very good listen.

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