The Hidden Chasm United Effects

In this episode, hosts Bo Motlagh and Josh Smith explain the meaning of the hidden chasm for enterprise software organizations, and what to expect in future episodes as they seek to uncover the root causes of the most common technical challenges for companies entering significant growth stages, often via M&A.

In our first episode of The Hidden Chasm, Natasha Walton shares her remarkable journey from urban studies to becoming a tech product executive. Together we explore why having a long-term strategic vision is crucial, especially for companies in the critical $20 to $200 million revenue range, as well as how unnoticed issues like tech debt can lead to serious customer retention challenges and stifle development velocity.