7 episodes

Welcome to the Honest Ghost Podcast, a show examining the insights, strategies, and values of real businesspeople doing customer service the right way.

Honest Ghost’s goal is to tell the stories of great clients. This podcast is designed to introduce the other side of that equation. We hope you pick up a few new tricks to help convert your customers and clients into raving fans.

The Honest Ghost Podcast Honest Ghost

    • Business
    • 4.5 • 15 Ratings

Welcome to the Honest Ghost Podcast, a show examining the insights, strategies, and values of real businesspeople doing customer service the right way.

Honest Ghost’s goal is to tell the stories of great clients. This podcast is designed to introduce the other side of that equation. We hope you pick up a few new tricks to help convert your customers and clients into raving fans.

    Episode 026 - Quality Over Quantity

    Episode 026 - Quality Over Quantity

    Guest: Mary Chin, owner/founder, My Oven's Meals (MOM)

    Mary learned she had to eliminate compromises to deliver the best quality food she could to the customers truly in need of her food. The payoff has been a stellar reputation as a local leader in meal pickup and delivery.

    Shout out to Matt Ray, who is now doing our intro. It's better this way.

    The intro is "Blank Page" by Surrogate. Buy their music anywhere you do that.

    • 18 min
    Episode 025 - Wrestling, Dating Naked, And Client Service

    Episode 025 - Wrestling, Dating Naked, And Client Service

    Client service takes many forms for the versatile A.J. Kirsch! As an actor, wrestler, promoter or voice actor, he's got to please audiences and casting directors alike. How he does it? A lot of effort (and a lot of Nickelback).

    This one's probably deserving of a PG rating, so heads up.

    Shout out to Matt Ray, who is now doing our intro. It's better this way.

    The intro is "Blank Page" by Surrogate. Buy their music anywhere you do that.

    • 33 min
    Episode 024 - Following the Road Map to Your Dream(Replay - Sep. 18, 2018)

    Episode 024 - Following the Road Map to Your Dream(Replay - Sep. 18, 2018)

    More work is being done on lining up new guests. In the meantime, I want to replay this episode from September with Laurel Tennant and Heather Wysong, co-owners/founders of North State Ballet. They both were massively affected by the Camp Fire in Northern California and I'd be extra appreciative if you'd lend them your support.

    What we said about NSB back when we first recorded: Some businesses adapt to their clientele along the way, but Laurel and Heather always had the experience and knowledge to trust themselves and their vision of client service from the beginning. It's turned their comprehensive dance school into a smash success in Northern California.

    Shout out to Matt Ray, who is now doing our intro. It's better this way.

    The intro is "Blank Page" by Surrogate. Buy their music anywhere you do that.

    • 18 min
    Episode 023 - A Fitness Paradise Worth Rebuilding (Replay - Aug. 8, 2018)

    Episode 023 - A Fitness Paradise Worth Rebuilding (Replay - Aug. 8, 2018)

    Back in August of 2018, I was stoked to talk to Brandon and Mishawn of Custom Made CrossFit in Paradise. Just three and a half months later, their box—a refuge and daily fitness temple for many in the Paradise community—was gone, like so much of the town, in the wake of the Camp Fire.

    Brandon and Mishawn are doing their best to rebuild however they can, and this particular episode is a great reminder of what the stakes are for them.

    • 21 min
    Episode 022 - An Eternal Product Demands Client Satisfaction (Replay - July 27, 2018)

    Episode 022 - An Eternal Product Demands Client Satisfaction (Replay - July 27, 2018)

    REPLAY - Guest: Ben Lucas, Eye of Jade Tattoo

    Fresh ink for Travis is cause for a replay of Episode 003, which aired July 26, 2018. Ben Lucas owns Eye of Jade Tattoo in Chico, Calif., and talks about the responsibility that comes with providing a product that should last a lifetime.

    Shout out to Matt Ray, who does our intro.

    The intro is "Blank Page" by Surrogate. Buy their music anywhere you do that.

    • 19 min
    Episode 021 - A Vision Executed (Richie Morgan, Holiday Quality Foods)

    Episode 021 - A Vision Executed (Richie Morgan, Holiday Quality Foods)

    Guest: Richie Morgan, President/CEO - Holiday Quality Foods

    For HG, Holiday is the OG of customer service! We go back to our roots to Holiday Market, where Travis learned the ropes of customer service at his first real job. Refreshingly, "The Vision" has stayed the same, and it all revolves around treating people right.

    You'll wish you had a Holiday in your town.

    Shout out to Matt Ray, who does our intro.

    The intro is "Blank Page" by Surrogate. Buy their music anywhere you do that.

    • 19 min

Customer Reviews

4.5 out of 5
15 Ratings

15 Ratings

bitobaca ,

Unique and Informative

Honest Ghost is invaluable. In this day and age where businesses just expect people to walk in their store and patronize their business without putting thought and creativity into the endeavor. Honest Ghost talks with people who “market” the right way. Talking with businesses owners who have insight into how to not just draw customers, but how to make the visit and patronage an enjoyable and mutually beneficial experience. This unique podcast should be required listening for people wanting to succeed in business and in life.

Funkmaster Slamcrotch ,

Required listening for small business owners

Excellent concept, great execution. Listening to how small business owners engage with their customers is inspiring, and Travis does an fabulous job of facilitating these helpful conversations.

Top Podcasts In Business

Prof G Markets
Vox Media Podcast Network
REAL AF with Andy Frisella
Andy Frisella #100to0
The Prof G Pod with Scott Galloway
Vox Media Podcast Network
The Ramsey Show
Ramsey Network
Money Rehab with Nicole Lapin
Money News Network
Habits and Hustle
Jen Cohen and Habit Nest