162 episodes

Welcome to the Hospitality Leadership Podcast, brought to you in partnership with RotaCloud. The Hospitality Leadership Podcast is a show that explores the unique challenges of leadership in the hospitality industry. Join Andy Jones as he brings over a decade of his own leadership experience across multiple industries, together with interviews with some of the top leaders in the hospitality industry, from cafes, coffee shops, restaurants and hotels. Become part of the conversation as they share their personal experiences and expert advice on everything from developing your vision to growing to multiple sites. If you want actionable insights and strategies for leading your hospitality business with excellence, look no further than the Hospitality Leadership Podcast. Whether you're a seasoned veteran or just starting out, the Hospitality Leadership Podcast offers an essential guide to success in hospitality.

The Hospitality Leadership Podcast Andy Jones

    • Business
    • 5.0 • 5 Ratings

Welcome to the Hospitality Leadership Podcast, brought to you in partnership with RotaCloud. The Hospitality Leadership Podcast is a show that explores the unique challenges of leadership in the hospitality industry. Join Andy Jones as he brings over a decade of his own leadership experience across multiple industries, together with interviews with some of the top leaders in the hospitality industry, from cafes, coffee shops, restaurants and hotels. Become part of the conversation as they share their personal experiences and expert advice on everything from developing your vision to growing to multiple sites. If you want actionable insights and strategies for leading your hospitality business with excellence, look no further than the Hospitality Leadership Podcast. Whether you're a seasoned veteran or just starting out, the Hospitality Leadership Podcast offers an essential guide to success in hospitality.

    Roland Horne, CEO and Founder of WatchHouse on Leading Growth Of Specialty Coffee Shops.

    Roland Horne, CEO and Founder of WatchHouse on Leading Growth Of Specialty Coffee Shops.

    Welcome to The Hospitality Leadership Podcast by Cafe Hustle Hospitality.
    In this episode, I'm delighted to welcome Roland Horne to the podcast, CEO and Founder of WatchHouse. 
    Founded in 2014 after a career in building luxury aquariums, WatchHouse started with an initial location of only 25 meters square or 270 square feet. They now have 12 locations across London, including their roastery under the railway arches at London Bridge - and you will be able to tell that Roland joined us from their roastery site for this episode. 
    They are now growing nationally and internationally, with locations planned in both Bath and New York. In this episode, we talk about;

    The challenge of delivering a multi-house speciality coffee operation;

    Why location choice isn't shouldn't be based solely on traditional KPIs;

    Why the 'energy' of your space can have a big impact on customers and team members;

    If you are developing your culture organically, you may be missing opportunities;

    Why people are the most important thing to your business;

    Why you should have a 'Culture Director';

    The challenges of growing internationally;

    Why you need 'culture carriers' as you open new sites;

    The expansion into house-roasting their own coffee;

    The benefits of Crowdfunding for the hospitality industry;

    Awareness of your weaknesses is important for any leader or relationship;

    Never dwell too much on the issue; heavily focus on the solution;

    and so much more.
    Follow Roland on Linkedin
    https://watchhouse.com/
    Partners
    Thank you for supporting our sponsors at The Hospitality Leadership Podcast!
    Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​
    Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 53 min
    HOSPITALITY LEADERSHIP PODCAST - Introduction

    HOSPITALITY LEADERSHIP PODCAST - Introduction

    Introducing the Hospitality Leadership Podcast by Cafe Hustle Hospitality. In this episode, I take a look at what it is, what is different, our new structure and why we have changed.
    In all, this is about how we can simplify leadership in hospitality. After all, it is our mission.
    We are looking at how we can help leaders of all levels across the hospitality industry, from small single-site independents to the largest hospitality groups. The Hospitality Leadership Podcast has something for you.
    Partners
    Thank you for supporting our sponsors at The Hospitality Leadership Podcast!
    Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​
    Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 18 min
    Re-introducing HustleTogether - With a Renewed Focus

    Re-introducing HustleTogether - With a Renewed Focus

    I am reintroducing Hustle Together, our private, online community with a renewed vision. Join us at thecafehustle.com/together
    Partners
    Thank you for supporting our sponsors at The Cafe Hustle Podcast!
    Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​
    Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​
    Hustle Together Online Community
    Go to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 18 min
    Part 2 - Changing the To-Go Experience Sustainably with The Good Cup; with Founder of Choose Planet A, Cyril Drouet, and Sales Director Shirley Wu

    Part 2 - Changing the To-Go Experience Sustainably with The Good Cup; with Founder of Choose Planet A, Cyril Drouet, and Sales Director Shirley Wu

    I'm joined on the podcast by Co-Founder Cyril Drouet and Sales Director Shirley Wu, for part 2 of our conversation as we discuss the importance of sustainability and the benefits that using completely plastic-free products can have on our environment.
    `In this part of the episode we discuss;

    Why the change in awareness of the consumer means authentic sustainability credentials are a must;

    Why plastic-free disposables can change how we operate our businesses, and;

    Why plastic reusable cups still pose a sustainability issue for our environment.


    https://thegoodcup.world/
    Partners
    Thank you for supporting our sponsors at The Cafe Hustle Podcast!
    Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​
    Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​
    Survey
    We are constantly trying to make the podcast better. Have your input and help us improve the podcast by filling out our survey @ https://thecafehustle.com/survey.
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 30 min
    Changing the To-Go Experience Sustainably with The Good Cup; with Founder of Choose Planet A, Cyril Drouet, and Sales Director Shirley Wu - Part 1

    Changing the To-Go Experience Sustainably with The Good Cup; with Founder of Choose Planet A, Cyril Drouet, and Sales Director Shirley Wu - Part 1

    Sustainability is a continuing point of discussion, regardless of the area. The consumer is becoming more sensitive to the need for sustainable business practices and one area in particular that is a particular focus point, especially for to-go businesses, is our drinks cups.
    Enter, Choose Planet A and their plastic-free cup, The Good Cup.
    I'm joined on the podcast by Co-Founder Cyril Drouet and Sales Director Shirley Wu, as we discuss the importance of sustainability and the benefits that using completely plastic-free products can have on our environment.
    https://thegoodcup.world/
    Partners
    Thank you for supporting our sponsors at The Cafe Hustle Podcast!
    Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​
    Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​
    Survey
    We are constantly trying to make the podcast better. Have your input and help us improve the podcast by filling out our survey @ https://thecafehustle.com/survey.
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 28 min
    Focusing On Your Own Wellbeing For A Successful Hospitality Business with Dr Vic Manzo of Empower Your Reality.

    Focusing On Your Own Wellbeing For A Successful Hospitality Business with Dr Vic Manzo of Empower Your Reality.

    We speak about this often, but it is something that the hospitality industry may need to rethink. We need to focus heavily on well-being - both for ourselves and our people.
    In this episode, I am joined by Dr Vic Manzo, Business Mindset Coach as we talk all about how we can take a fresh look at what well-being looks like for ourselves and our people.
    We cover;

    The risks of not taking notice of our own well-being;

    How mindset impacts our perception of wellbeing, and;

    3 top tips for helping us shift from grind culture to one where we focus on wellbeing.


    Partners
    Thank you for supporting our sponsors at The Cafe Hustle Podcast!
    Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​
    Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​
    Hustle Together Online Community
    Go to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 39 min

Customer Reviews

5.0 out of 5
5 Ratings

5 Ratings

Behavcoach ,

Passionate and informational

Andy is dedicated to providing excellent insights and tips to optimize your cafe or hospitality business. He brings on guests with actionable advice you can implement immediately. I would highly recommend it.

eVOLUTePerformance ,

more than coffee

Listened to several of Andy's "Cafe Hustle" and this is way more than just coffee and or the hospitality industry. Andy is about service which equals growth which is also about leadership. This is not your regular cup of podcast.

Mxsandy12 ,

Inspirational gold!

Love the tips and it’s so motivational!

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