The Hospitality Mentor

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The Hospitality Mentor Podcast

Join me, Steve Turk, on the Hospitality Mentor podcast as we dive into the personal stories of some of the world's best Hospitality Professionals. We follow the journey of their ups, downs and wild turns and find out what it truly takes to make it in the amazing world of hospitality.

  1. 5 DAYS AGO

    The Serafina Story: Vittorio Assaf's Journey in Hospitality

    In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Vittorio Assaf, founder of the Serafina Group. Vittorio shares his journey from Italian stockbroker to celebrated restaurateur, recounting his early beginnings in 1986 with an investment from Andy Warhol, to the founding of the Serafina restaurants, a venture he conceived while lost at sea with his partner. The conversation dives into the challenges of maintaining quality amidst expansion, the impact of the pandemic on the industry, and Vittorio’s advice on handling stress and ensuring efficiency. Vittorio also shares exciting new ventures, including international expansions and innovations in retail food products. The episode is a treasure trove of insights for anyone passionate about the hospitality industry. 00:00 Introduction to the Hospitality Mentor Podcast 00:37 Meet Vittorio Assaf: Founder of Serafina Group 00:59 Vittorio's First Steps in Hospitality 03:04 From Stockbroker to Restaurateur 07:37 The Birth of Serafina 12:17 Navigating Early Challenges and Successes 22:16 Handling Restaurant Stress and Team Management 27:14 Expansion and the Second Location 35:45 The Hype of a Crazy Place 36:26 Expanding the Restaurant Empire 36:58 Maintaining Quality and Standards 38:02 Advice for Aspiring Restaurateurs 39:51 Challenges in the Restaurant Industry 40:58 International Ventures and New Projects 44:02 Impact of the Pandemic on Business 46:11 Rising Costs and Economic Pressures 54:04 Technological Innovations in Restaurants 01:04:04 Final Thoughts and Advice

    1h 8m

  2. AUG 28

    The Rise of Pickleball in Hospitality with Scott Colebourne

    In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Scott Colebourne, the founder of PICKLESTARS. Scott shares his unconventional journey from growing up in rural New Zealand, where he developed a passion for tennis, to becoming the CEO of Cliff Drysdale Management and now venturing into pickleball consulting. He discusses his experiences and challenges in the hospitality and sports industries, the growth of pickleball, and the innovative services PICKLESTARS offers to hotels and resorts. Scott offers valuable insights into leadership, career development, and the importance of taking risks to explore new opportunities. 00:00 Introduction to the Hospitality Mentor Podcast 00:35 Meet Scott Colebourne : Founder of PICKLESTARS 01:33 Understanding Pickleball and Other Racket Sports 03:01 Scott's Early Journey in Racket Sports 04:44 From New Zealand to the USA: Scott's College and Backpacking Adventures 08:37 Building a Career in Tennis Coaching 10:53 Leadership and Growth at Cliff Drysdale Management 12:50 Expanding Horizons: From Vermont to Florida 16:12 Managing Multiple Resorts: Strategies and Challenges 16:35 The Importance of High Standards and Feedback 18:02 Career Progression and Family Support 18:46 Transition to Texas and New Responsibilities 19:54 Reaching the CEO Level: Reflections and Responsibilities 21:46 Entrepreneurial Journey and New Ventures 23:19 Launching PICKLESTARS: From Concept to Reality 25:29 Consulting for Pickleball in Hospitality 31:05 Advice for Aspiring Professionals 32:24 Conclusion and Contact Information

    34 min

  3. AUG 21

    Crafting Culture: Insights from James Ferguson of Wurzak Hotel Group

    In this episode of the Hospitality Mentor Podcast, host Steve Turk welcomes back James Ferguson, the Corporate Director of Culture for the Wurzak Hotel Group, for his second appearance on the show. They discuss James' inspiring journey in hospitality, from starting at the front desk to writing his book, 'The Confetti Culture Playbook,' and overcoming cancer. James shares insights into his unique role in shaping company culture, strategies for engaging employees, and the importance of celebrating positive actions. They also talk about the challenges of opening a new hotel and effective recruitment practices. James offers valuable advice on creating a lasting impact in the hospitality industry through innovative cultural initiatives. 00:00 Introduction to the Hospitality Mentor Podcast 00:31 Welcoming Back James Ferguson 01:19 James Ferguson's Journey and Achievements 02:46 Role and Responsibilities of a Director of Culture 03:52 Building and Sustaining Company Culture 05:24 Innovative Recruitment and Retention Strategies 12:39 Opening a New Hotel Amidst Challenges 16:51 Daily Life and Responsibilities in the Role 28:17 Insights on Writing and Publishing a Book 33:42 Conclusion and Final Thoughts

    36 min

  4. AUG 14

    Building a Nature-Focused Hospitality Brand: Eric D. Moeller of Freewyld

    in this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Eric D. Moeller, founder and CEO of Freewyld, a boutique hospitality brand specializing in design-forward cabins located in nature-rich destinations. Eric shares his unique journey from a construction and real estate background to discovering his passion for hospitality through Airbnb. They discuss the founding of Freewyld, which aims to provide an immersive nature experience by helping travelers disconnect from technology. Eric talks about the company's initial success, plans for expansion, and the importance of surrounding oneself with growth-oriented individuals. The episode also delves into the nitty-gritty of balancing technology with hospitality services to create unforgettable guest experiences. 00:00 Introduction to the Hospitality Mentor Podcast 00:41 Meet Eric D. Moeller: Founder and CEO of Freewild 02:05 Eric's Journey: From Real Estate to Hospitality 04:40 Discovering Airbnb and the Short-Term Rental Business 10:20 Scaling the Business and Transitioning to Education 15:23 The Power of Masterminds and Networking 21:01 The Birth of Freewild: A Vision for Hospitality 26:10 Reflecting on Technology's Impact 28:28 The Free Wild Concept 30:01 Starting the Free Wild Journey 31:44 Building the First Property 36:24 Merging Hospitality and Short-Term Rentals 43:40 Future Growth and Vision 46:00 Advice for Aspiring Entrepreneurs 48:17 Conclusion and Contact Information

    50 min

  5. JUN 11

    From Radio Personality to CEO: Vanessa James' Inspiring Journey in Media and Events

    Join Steve Turk on this captivating episode of The Hospitality Mentor Podcast as he sits down with Vanessa James, CEO and founder of VJ Media, and the visionary behind Food, Wine and Fete. Vanessa shares her incredible journey from aspiring sports broadcaster to becoming a dynamic force in the media and events industry. Discover how she navigated her career, overcame challenges, and successfully built her own brand, all while staying true to her Caribbean roots. Whether you're an aspiring entrepreneur, a media enthusiast, or just love a good success story, this episode is packed with insights, tips, and inspiration. Show Notes with Timestamps:[00:00:00] Introduction: Steve Turk introduces Vanessa James, CEO and founder of VJ Media and Food, Wine and Fete. [00:01:00] Early Beginnings: Vanessa’s early aspiration to become a sports broadcaster inspired by Robin Roberts.Her move from Trinidad to the US and initial love for football. [00:03:00] Transition to Radio: Vanessa’s start as a receptionist at Clear Channel (now iHeart Radio).Her progression to becoming the first female program director in her market. [00:08:00] Career Growth in Tallahassee: Details on Vanessa’s roles and responsibilities in Tallahassee.Balancing multiple jobs and gaining corporate radio experience. [00:10:00] Move to Miami: Vanessa’s strategic move to Miami to further her career.Working at the Sun Sentinel and transitioning back to radio. [00:13:00] Entrepreneurial Leap: The pivotal layoff that led Vanessa to start Vanessa James Media.Building a voiceover business and securing initial clients. [00:19:00] Building a Brand: Strategies Vanessa used to grow VJ Media.The importance of networking and maintaining professional relationships. [00:25:00] Event Production: Creation and success of BJ Media Mixology.Launching Food Wine and FET, an all-inclusive Caribbean celebration. [00:30:00] Advice for Aspiring Professionals: Key advice for young professionals entering the industry.Importance of being reliable, trusting your gut, and valuing collaboration. [00:40:00] Future Plans: Vanessa’s vision for the future of her events and business.Excitement for upcoming Food Wine and FET events and other projects. [00:43:00] Conclusion: Steve Turk’s appreciation for Vanessa’s insights and contributions.Vanessa’s final thoughts and encouragement for listeners. [00:45:00] Professional Sign-off: Vanessa James provides a professional sign-off for the podcast. [00:46:00] Sponsor Message: Steve Turk mentions Biscayne Coffee, the episode's sponsor, and their mission to preserve Biscayne Bay. Listeners can tune into The Hospitality Mentor Podcast on all major streaming platforms and YouTube. For more information, visit Vanessa James Media's website and follow her on social media platforms.

    47 min

  6. JUN 4

    Crossover Episode: Tangy Talks - Summer Strategies, Revenue Tips, and the Rise of Midterm Rentals

    Today we're doing a crossover episode and sharing my other podcast. I do with my co-host Victor Feria called Tangy Talks. I hope you enjoy it. Welcome to Episode 16 of Tangy Talks! In this episode, Steve Turk and Victor Feria share their summer strategies and insights into managing the hospitality business during South Florida's slower season. They discuss team appreciation, the rise of midterm rentals, revenue management tips, and industry challenges. Plus, exciting news about sponsoring a local fighter and the upcoming Hospitality Mentor networking event. Don't miss out! Chapters: [00:00] IntroductionSteve and Victor kick off the episode with a light-hearted chat about their journey to becoming a top podcast and their plans for a team outing at Top Golf.[01:00] Team Appreciation and LeadershipDiscussion on the importance of showing appreciation to the team, especially after a busy first half of the year. Strategies for team engagement and celebrating hard work.[02:00] Navigating Slow Season in South FloridaInsights into managing the slower summer season in South Florida, including the impact of current events, politics, and inflation on travel and hospitality.[04:00] Revenue Management TipsVictor shares revenue management strategies, emphasizing the importance of early planning and adjusting amenities to maintain profitability during slower periods.[06:00] Industry News: Vacasa LayoffsAnalysis of Vacasa's recent layoffs and what it means for the vacation rental industry. Lessons learned and advice for property owners and managers.[09:00] Long-Term vs. Short-Term RentalsDiscussion on the rising trend of long-term rentals and the flexibility of the hybrid model to adapt to market changes. Pros and cons of different rental strategies.[11:00] Owner Relations and CommunicationThe importance of maintaining good relationships with property owners and ensuring transparency and communication. How Tangy Management prioritizes owner experience.[13:00] Midterm Rentals: The New TrendExploration of the growing demand for midterm rentals, especially in light of upcoming events like the FIFA World Cup. Benefits of offering flexible rental options.[15:00] Personal Experiences with Midterm RentalsSteve and Victor discuss their personal thoughts on living in different locations for extended periods and the logistical considerations for midterm stays.[18:00] Tangy Management's Approach to Slow SeasonStrategies Tangy Management employs to navigate the slow season, including competitive pricing, team planning, and maintaining core team members.[21:00] Market Analysis and Competitor InsightsHow Tangy Management analyzes market trends and competitor pricing to stay competitive during the slower months.[23:00] Preparing Owners for Slow SeasonAdvice for property owners on preparing for the slow season, including setting realistic expectations and being flexible with rental rates.[26:00] Creative Revenue SolutionsExploring additional revenue streams for vacation rentals, such as offering extra services and events to guests.[28:00] Upcoming Events and SponsorshipsAnnouncement of the July 10th Hospitality Mentor networking event and the sponsorship of local fighter Christian Esquilin.[30:00] Wrap-Up and Sign-OffSteve and Victor close the episode with a reminder about the upcoming event and a friendly challenge for their Top Golf outing.

    31 min

  7. MAY 28

    From Waiter to Vice President: Mauro Pinho’s Journey in Luxury Hospitality

    In this episode of The Hospitality Mentor Podcast, host Steve Turk sits down with Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort. Mauro shares his incredible journey from waiting tables to becoming a leader in luxury hospitality. Discover the key moments and relationships that shaped his career, the challenges and rewards of working at world-renowned properties, and his insights on the future of hospitality marketing. Whether you're a seasoned professional or just starting in the industry, Mauro's story will inspire and motivate you to pursue your passion in hospitality. Show Notes:00:00 - Introduction Steve Turk welcomes listeners to The Hospitality Mentor Podcast.Introduction of Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort. 02:00 - Early Beginnings Mauro discusses his first job in hospitality, waiting tables, and how it shaped his perspective on the industry.His transition to a sales manager role at the Fasano Hotel in Sao Paulo. 08:00 - Career Growth Mauro’s experiences and growth at the Fasano Hotel.The importance of curiosity and going beyond job descriptions. 12:00 - Transition to St. Regis The cultural shock and differences between working at Fasano and St. Regis.The importance of structure and processes in large hospitality chains. 17:00 - Knowing Yourself Mauro’s advice on understanding your professional needs and finding the right fit in the hospitality industry. 19:00 - Joining Aqualina Resort Mauro’s decision to join Aqualina Resort after an inspiring conversation with Deborah Yeager.The importance of creativity and innovation in his role. 24:00 - Building Relationships The significance of networking and maintaining professional relationships in the hospitality industry. 27:00 - Embracing Technology Mauro’s views on using AI and technology to enhance the customer journey and improve efficiency. 30:00 - Conferences and Influencers The role of conferences and social media influencers in hospitality marketing.How Aqualina integrates these strategies to build its brand. 33:00 - Exciting Projects at Aqualina Upcoming renovations and projects at Aqualina Resort.Mauro’s excitement for the future and ongoing growth of the resort. 38:00 - Advice to Young Professionals Mauro’s advice to young hospitality professionals: focus on people and relationships. 41:00 - Closing Remarks Steve Turk wraps up the episode and thanks Mauro for sharing his story.Information on how to connect with Mauro Pinho. 42:00 - Sponsor Message Biscayne Coffee: Enjoy delicious coffee roasted in Miami while helping save Biscayne Bay. Use promo code MENTOR for 10% off your first order at BiscayneCoffee.com. Call to Action:Subscribe to The Hospitality Mentor Podcast for more inspiring stories from top hospitality professionals.

    43 min

  8. MAY 21

    Navigating Hospitality: From Cabana Boy to CEO with Steve Turk

    Episode Overview: In this special crossover episode, Steve Turk, founder of The Hospitality Mentor, joins David Arraya on the Conscious Hospitality Podcast. Steve shares his journey from his early days as a cabana boy to becoming a renowned leader in the hospitality industry. With stories from iconic hotels like Lowe’s, Mandarin Oriental, and Trump Doral, Steve provides valuable insights into leadership, resilience, and finding passion in your work. Key Highlights: Introduction: Steve and David discuss their long-standing friendship and the excitement of this crossover episode.Starting with Gratitude: David emphasizes the importance of gratitude and asks Steve what he is grateful for today.Early Life and Career Beginnings: Steve talks about his childhood in Miami, his diverse cultural background, and his early competitive nature.Discovering Hospitality: Steve shares how his father’s career as an attorney for major hotels influenced his interest in hospitality.Career Milestones: From his first job at Lowe’s Miami Beach Hotel to executive positions at renowned hotels like Mandarin Oriental and Delano.Challenges and Resilience: Steve recounts pivotal moments, including overcoming difficult leadership challenges and learning from setbacks.The Entrepreneurial Leap: The story behind Steve’s successful staffing company, the decision to sell it, and lessons learned about passion versus opportunity.Returning to Hospitality: Steve’s return to the hotel industry, his renewed passion for team-building, and his innovative approaches to leadership.Pandemic Reflections: How the COVID-19 pandemic reshaped Steve’s perspective on work-life balance and led to new entrepreneurial ventures.The Hospitality Mentor: Steve discusses the creation of The Hospitality Mentor, his goals for inspiring the next generation of hospitality professionals, and his thoughts on the future of the industry. Takeaways for Listeners: Importance of Gratitude: Starting each day with gratitude can ground you and provide clarity in challenging times.Leadership Lessons: Effective leadership involves understanding and motivating diverse teams, and the power of regular one-on-one meetings.Entrepreneurial Insights: The balance between passion and opportunity, and the importance of staying true to your values.Resilience and Adaptability: How to navigate career challenges and make strategic decisions that align with your long-term goals.Work-Life Balance: The significance of balancing professional ambition with personal life, especially in times of crisis. Quotes from the Episode: “When you’re grateful for things, you realize we have so much more than so many other people around the world.” – Steve Turk“Don’t be afraid to taste different things. If you want to move up, you’ve got to try different places.” – Steve Turk“This industry is one of the few where you can really start at the bottom and end up at the top, no matter what your education level is.” – Steve Turk Follow The Hospitality Mentor: Website Subscribe and Leave a Review: If you enjoyed this episode, please subscribe, rate, and leave a review on your favorite podcast platform. Your feedback helps us reach more listeners and share more inspiring stories from the world of hospitality.

    1h 11m
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5
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41 Ratings

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Join me, Steve Turk, on the Hospitality Mentor podcast as we dive into the personal stories of some of the world's best Hospitality Professionals. We follow the journey of their ups, downs and wild turns and find out what it truly takes to make it in the amazing world of hospitality.

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