23 episodes

Have you ever found yourself on a losing team? In our experience, teams that fail at achieving their objective rarely lack the expertise or drive to win. Rather, they are dysfunctional and can't operate effectively together. In The Industry of Trust Podcast, Tiffany and Robert explore leading through a foundation of trust as a method to build exceptional teams that change the world.

The Industry of Trust Tiffany Lentz and Robert Greiner

    • Business
    • 5.0 • 2 Ratings

Have you ever found yourself on a losing team? In our experience, teams that fail at achieving their objective rarely lack the expertise or drive to win. Rather, they are dysfunctional and can't operate effectively together. In The Industry of Trust Podcast, Tiffany and Robert explore leading through a foundation of trust as a method to build exceptional teams that change the world.

    Trust is Underrated and Overused

    Trust is Underrated and Overused

    Today we dig into the over-use of the term Trust. It seems like organizations are trying to capitalize on the term through targeting a group of people in marketing messaging without going through the actions and behaviors to back it up.
    Organizations, just like people, build trust through consistent living out of values over time. There is no shortcut.
    We also dig into the constituent elements of trust as outlined in The Trusted Advisor by David H. Maister are Credibility, Reliability, and Intimacy divided by Self Orientation.
    Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.

    • 23 min
    Returning to Work

    Returning to Work

    In 2019, business was moving forward at a rapid pace while we all were collectively working on-site, in the office, five days per week. Just like the decades before.
    In 2020, within the span of around 5 days we all were working 100% remote and have mostly been for the past 15 months.
    Now, we're talking about figuring out how to collectively come back to work at scale without the global catalyst that enabled the original shift in the first place making it impossible to collectively shift as quickly as before.
    How do we lead our organizations through the long-journey towards some sort of hybrid work model that looks differently across every organization? How do we remain flexible without overcommitting and forcing ourselves to backtrack based on current events?
    If I want to work from home more than the average of my peer group, will my career slow down?
    Listen to find out.
    Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.

    • 32 min
    Leading in Crisis Series: Learn

    Leading in Crisis Series: Learn

    Today we wrap-up our discussion on the Minimally Viable Crisis Leadership Model with the Learn dimension. We talk about making the most of going through a crisis by galvanizing the hard-won skills, wisdom, and experience built from navigating a crisis - either successfully or unsuccessfully. If we don't learn from the situations presented to us, we run the risk of repeating our mistakes in the future.
    If you want more details on the full framework, check out this overview post: https://robertgreiner.com/leading-through-crisis/.
    Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.

    • 28 min
    Leading in Crisis Series: Forgive

    Leading in Crisis Series: Forgive

    Today we continue our discussion on the Minimally Viable Crisis Leadership Model with the Forgive dimension.
    We have a terrible habit as humans to forgive ourselves quickly when we make mistakes - by knowing and assuming our own positive intent - and not offering those around us the same grace. We tend to attribute behaviors we don't like to maliciousness, stupidity, apathy, or any other number of derogatory terms.
    In today's episode we talk about how to combat that tendency as leaders, especially during a crisis when the stakes are higher and we tend to be more sensitive to our mistakes and the mistakes of others.
    If you want more details on the full framework, check out this overview post: https://robertgreiner.com/leading-through-crisis/.
    Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.

    • 29 min
    Leading in Crisis Series: Communicate

    Leading in Crisis Series: Communicate

    Today we continue our discussion on the Minimally Viable Crisis Leadership Model with the Communicate dimension.
    In good times, we rarely communicate as effectively or regularly or with the right people as we should. Just like the rule-of-thumb with decision making speed - you should be communicating around 5-10x more than feels natural. Use asynchronous communication to your advantage here. Create audio/video artifacts that can be shared, edited, and consumed at leisure. Everyone around you is not always ready to listen when you are ready to speak - especially in a crisis. And, most importantly, don't forget communication with your closest family and friends - your life is going to be different for a little while, make sure everyone knows what's going on in your head and how you are planning on operating so they know what to expect from you.
    If you want more details on the full framework, check out this overview post: https://robertgreiner.com/leading-through-crisis/ (https://robertgreiner.com/leading-through-crisis/).
    Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.

    • 30 min
    Leading in Crisis Series: Decide

    Leading in Crisis Series: Decide

    Today, we continue our discussion on the MInimally Viable Crisis Leadership Model. A leadership framework for effectively navigating crises.
    In a crisis, time kills. You must make decisions faster than you feel comfortable - and most of the time without all of the context you with you had.
    First, decide you want to be part of the solution. During some crises, you will not be in a position to help. That's OK, not everyone needs to run into the burning building (just don't get in the way if you aren't in a position to help).
    After that, have a https://www.wannagrabcoffee.com/episode/thought-leadership (perspective) about what you think the future holds and what the best path forward is - then go and make adjustments over time. Effective and rapid decision-making will have an outsized impact on the ripple effects you are creating into the future.
    If you want more details on the full framework, check out this overview post: https://robertgreiner.com/leading-through-crisis/.
    Thanks for joining us today and don't forget to hit the subscribe button and reach out at hello@theindustryoftrust.com.

    • 31 min

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