17 episodes

Welcome to the Inflow Experience Podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

The Inflow Experience Podcast The Inflow Experience

    • Technology
    • 5.0 • 5 Ratings

Welcome to the Inflow Experience Podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

    Scott Brown, Head of Contact Center at Zoom

    Scott Brown, Head of Contact Center at Zoom

    Our guest today is Scott Brown, Head of Contact Center at Zoom.  We talk to Scott about Zoom's new CCaaS offering, dealing with customer service perceptions, how Zoom's acquisition of Solvvy fits into the CX market, and more!

    • 27 min
    Benjamin Gleitzman, CTO & Co-Founder at Replicant

    Benjamin Gleitzman, CTO & Co-Founder at Replicant

    Our guest today is Benjamin Gleitzman, CTO & Co-Founder at Replicant, a conversational AI platform founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world. 

    We talk to Benjamin about the role Replicant plays in the market, common myths about contact center automation, and making technology inclusive and equitable for everyone.

    • 21 min
    Jennifer Waite, VP of Product Marketing at Playvox

    Jennifer Waite, VP of Product Marketing at Playvox

    Our guest today is Jennifer Waite, VP of Product Marketing at Playvox. We talk with Jennifer about her role at Playvox, the evolution of WEM/WFM technology, and changes we might see in the near future for the customer experience space.

    • 24 min
    Bill Pieper, Senior Vice President of Business Development

    Bill Pieper, Senior Vice President of Business Development

    Our guest today is Bill Pieper, Senior Vice President of Business Development at InflowCX. We talk with Bill about BPO consulting and labor strategy services at InflowCX, common misconceptions about outsourcing, and how to differentiate between a technology problem and a process problem in the contact center.

    • 20 min
    Stanton Smith, Senior Director of Consulting Services at InflowCX

    Stanton Smith, Senior Director of Consulting Services at InflowCX

    Today our guest is Stanton Smith, Senior Director of Consulting Services at InflowCX. We talk with Stanton about how InflowCX is helping clients realize a return on their customer experience investment, who should be involved in the contact center decision-making process, and more!

    • 28 min
    Ken Smith, CEO of InflowCX

    Ken Smith, CEO of InflowCX

    We're back! After a short hiatus, we're excited to kick off our 2022 podcast season with none other than our fearless leader himself, Ken Smith.

    In this episode, we talk about Ken's journey into the contact center industry, balancing customer and partner relationships, engaging client stakeholders in a contact center evaluation, and more.

    • 26 min

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