18 episodes

Welcome to The inSide Scoop on Customer Success, brought to you by inSided. The inSide Scoop aims to bring you the latest in thought leadership and industry insights around customer success, as well as everything you could possibly want to know about online communities. inSided builds customer success community platforms that drive customer engagement, product feedback and ideation and customer self service. www.insided.com

The inSide Scoop on Customer Success inSided

    • Business

Welcome to The inSide Scoop on Customer Success, brought to you by inSided. The inSide Scoop aims to bring you the latest in thought leadership and industry insights around customer success, as well as everything you could possibly want to know about online communities. inSided builds customer success community platforms that drive customer engagement, product feedback and ideation and customer self service. www.insided.com

    Driving value at scale with Digital Customer Success

    Driving value at scale with Digital Customer Success

    In Episode 17 of The inSide Scoop on Customer Success, we tackle a very important topic: Driving value at scale with Digital Customer Success. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Jeff Heckler, Director of Customer Success Solutions at MarketSource Inc. and one of Top 25 Global Customer Success Influencers.

    • 33 min
    Building a Community Strategy with Customer Education

    Building a Community Strategy with Customer Education

    In Episode 16 of The inSide Scoop on Customer Success, we tackle a very important topic: Building a Community Strategy with Customer Education. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Adam Ballhaussen, Director of Customer Education at Docebo.

    • 34 min
    The ultimate renewal playbook: Managing multiple stakeholders.

    The ultimate renewal playbook: Managing multiple stakeholders.

    Welcome to the  Episode 15 of The inSide Scoop on Customer Success, today we tackle a very important topic: The ultimate renewal playbook: Managing multiple stakeholders.  Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to talks to Puneet Kataria, founder of CustomerSuccessBox.

    • 43 min
    The new QBR – Best practices for digital business reviews

    The new QBR – Best practices for digital business reviews

    In Episode 14 of The inSide Scoop on Customer Success, we tackle a very important topic: The new QBR – Best practices for digital business reviews. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Dickey Singh, CEO & Co-founder of Cast.app.

    • 35 min
    Data-Driven Customer Success Teams

    Data-Driven Customer Success Teams

    In Episode 13 of The inSide Scoop on Customer Success, we tackle a very important topic: Data Driven Customer Success Teams. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Pat Phelan, Chief Customer Officer at GoCardless.

    • 51 min
    Creating a Customer Success Community with Kristi Faltorusso

    Creating a Customer Success Community with Kristi Faltorusso

    In Episode 12 of The inSide Scoop on Customer Success, we tackle a very important topic: How to start a simple Customer Success Community. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Kristi Faltorusso, VP of Customer Success at ClientSuccess and a founder of CS Real Simple.
    Starting a community doesn’t need to be complicated, but how do you go about starting a successful community? What are the do’s and don’ts? CS legend Kristi Faltorusso has a unique approach and on today's episode, she shares her secrets, learnings, and mistakes when creating her own community, CS Real Simple.

    • 46 min

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