8 episodes

Looking for the smartest trends and innovations in insurance? Join experts and executives on this podcast covering innovative practices, technology advancements, the latest trends, talents, and more. Tune in and join us! To discuss being a podcast guest, or for any inquiries, reach out to us via InsurBreak@gmail.com

The Insurbreak Podcast - Insurance Insights Ash Faraj

    • News
    • 5.0 • 2 Ratings

Looking for the smartest trends and innovations in insurance? Join experts and executives on this podcast covering innovative practices, technology advancements, the latest trends, talents, and more. Tune in and join us! To discuss being a podcast guest, or for any inquiries, reach out to us via InsurBreak@gmail.com

    Intact CFO’s take on the looming recession, and how insurers plan for it

    Intact CFO’s take on the looming recession, and how insurers plan for it

    How should Insurance companies navigate in this new economic climate?
    Join Karim Hirji, CFO and Canada Managing Director at Intact Venture in the InsurBreak Podcast.
    Intact is a 20bn global p&c insurer with 70% of revenues and 20% market share in Canada. Intact Insurance is Canada's largest home, auto, and business insurance company, the choice of more than four million consumers. Its coast-to-coast presence and its strong relationship with insurance brokers mean the company can provide the outstanding service, comfort, and continuity customers deserve.

    In this podcast learn about: 
    His career from Canada to Hong Kong, from an underwriting position to his current role as CFO, his responsibilities, and goals.How AI brings value to Intact, their incorporation of machine learning to personalize pricing on an individual basis, as well as modernizing their pricing systems, and gain an edge in terms of segmentation. How good analytical insights and AI are able to make loss predictions to reduce cycle time, improve the customer experience, and save on costs in that process.How AI improves agent/customer interaction using intelligence to predict the best agent to handle interactions based on agent profiles and customers' needs. The impact from a cost of goods perspective on insurers and how the conflict in Russia and Ukraine will affect the supply chain disruption over time.

    • 40 min
    ReInsurer & Insurtech: streamline underwriting with Real-time risk assessment

    ReInsurer & Insurtech: streamline underwriting with Real-time risk assessment

    Colin Works has been working at SCOR for the last 19 years. He has held multiple leadership roles in all aspects of Life Underwriting, and he is now the global head of underwriting and claims. Originally from Cork, Ireland, he traveled a great deal, Colin worked in the UK,Ireland, France, in the United States (Charlotte), and now lives and works from Montreal Canada.
    Responsible for the direct supervision of SCOR’s Underwriting and Claims functions globally, his primary duties are risk management of medical underwriting and claims, operational efficiencies,  continuous improvement of SCOR’s underwriting claims manuals (SOLEM), and participation in underwriting and claims innovation initiatives. 

    Listen in to this episode to learn about:
    How the insurance underwriting process has changed in the last few years – in favor of the consumer.How data privacy regulations are different across different markets, and the implications for insurance businesses operating in different marketsHow the ecosystem of Insurtech companies, re-insurance, and insurance businesses all function to boost the customer experience.How insurance companies can ease and foster the underwriting processes, with biological age modeling for exampleStick around until the end to hear about what risk scoring is all about and how it’s accelerating the efficiency of underwriting.

    • 32 min
    Culture Shock - Dimensions and challenges of diversity & equity in international business

    Culture Shock - Dimensions and challenges of diversity & equity in international business

    Craig Chapman spent his career in the finance and insurance industry. Craig has worked in three countries and held various C-Suite positions including CEO CFO and CTO across consumer banking commercial banking and other sectors. His last role was the President at Washington Mutual Commercial Banking.
    Listen to this episode to learn about Craig's international experiences, how technology's role in the insurance industry has changed over the years and why diversity equity, and inclusion are so important for businesses to actively grow and prosper.

    • 20 min
    Are new customer expectations driving insurance transformations?

    Are new customer expectations driving insurance transformations?

    Niels Keuker is the Chief Marketing and Sales Officer for iptiQ Americas and Chief Executive
    Office of iptiQ Sales Solutions. IptiQ is a B2B2C insurance unit within Swiss Re that is focused
    on developing innovative Life & Health insurance solutions for the Middle Market. 

    Listen in to this episode to learn about Niels' experience around the globe as prior to  moving to the US, he worked in different areas of Europe. He worked for Swiss Re/iptiQ in London as the Head of Business Development and Sales for the Europe, Middle East and Africa region.
    Before joining Swiss Re, Niels worked for seven years in the insurance industry in several executive marketing and sales roles for companies like Aviva, Delta Lloyd and ABN AMRO Insurance. 

    Here's the topic that will be tackled in this podcast: 
    Niels' role and responsibilities at iptiQ as well as his previous experiences The transformation happening in the insurance industry Customer expectations and how the industry has changed the way to engage with them Key factors of a successful customer journeyThe drivers of change and transformation in the insurance industry The future of the industry Inclusion and diversity in the insurance industry 

    • 23 min
    Sustainability: a challenge and a need for responsible financial and insurance services

    Sustainability: a challenge and a need for responsible financial and insurance services

    Satish Weber is Executive Vice President and Head of Sustainability Financial Services Strategic Business Unit at Capgemini

    Listen in to this episode to learn about Satish's  experience and career and her take on: 
    Capgemini's sustainability targets for the next decades and how financial services companies can contribute to a  greener futureThe future of telematics in insurance Real-time data and customer's value proposition Female leadership in the insurance industry

    • 18 min
    Customer experiences that make or break your insurance business

    Customer experiences that make or break your insurance business

    Jeff Roe has been CEO at Premera Blue Cross for 24 years. Prior to Premera Blue Cross, Jeff served as a president at Safeco, then served as president and CEO of LifeWise health plan of Washington. Premier Blue Cross is the largest health plan insurance provider in the pacific northwest, serving more than two million people.
    How did Jeff Roe turn around a business unit that was bleeding money to a profitable division at Premera Blue Cross. Which key processes and tech improvement allowed Premera Blue Cross to reach a growth rate of 60%How can customer experience can be better served through communication, transparency, and simplicity. How technology is now core and essential to the success of insurance businesses. 

    • 19 min

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2 Ratings

2 Ratings