The Internal Comms Podcast

AB Comm

Call it a shift. Call it a revolution. Whatever name you give it, it’s clear internal communications is no longer the poor cousin in the media family tree. At a time when your organisation’s products and services can seemingly be replicated at the touch of a button, the one thing that is hardest to copy – your organisation’s collective wisdom – is fast becoming its most important asset. In one of the UK’s first internal communications podcasts, Katie Macaulay sits down with IC thought-leaders every other Wednesday to better understand how we can improve communications at work. After all, it’s what’s inside that counts.

  1. Ryanair’s exercise in efficiency – with James O’Connor (#125)

    10月22日

    Ryanair’s exercise in efficiency – with James O’Connor (#125)

    Ryanair flies 200 million passengers to 37 countries in 600 aircraft, a huge operation with a pop-cultural reputation for cheap cheap flights and frank, tongue-in-cheek communication. With 27,000 employees in a range of roles – from IT to operations, engineers to cabin crew – the internal communication challenge is similarly huge. So, what is the comms and culture really like inside Ryanair? Internal Communications Manager James O’Connor visited the on-screen sofa with Katie Macaulay to explain. Katie and James discuss Ryanair as ‘an exercise in efficiency’, a concept many IC teams would benefit from adopting. Plus: the ups and downs of measurement, two-way IC platforms, great timing vs. great lighting, leaving your ego at the door, having fun with content, embracing the negative feedback, the 10-metre Joker in the reception of Ryanair HQ and how to persuade a leader that things don’t have to be perfect. Take your seat, put your tray table in the upright position, tune in and join the conversation – #TheICPodcast

    1 小时 11 分钟
  2. Kicking corporate clichés to the curb with Steve and Cindy Crescenzo (#124)

    10月8日

    Kicking corporate clichés to the curb with Steve and Cindy Crescenzo (#124)

    Episode #124 of the Internal Comms Podcast is a joint interview with returning guest Steve Crescenzo and his business partner and wife Cindy. Together, with host Katie Macaulay, they put the world – and words – of corporate communications to rights. It’s frank. It’s funny. And it’s full of fantastic, practical advice to help your content cut through. Together, they tackle the big IC challenges, from measurement to pushing reluctant leaders beyond ‘Well, these people will listen to me because of my job title.’ Plus: the value of ‘why’, the most popular question in a company-wide town hall, the smart, no-nonsense advice for creating content people want to read and how long an online article should be. But first, they banish some bad writing habits, starting with your very first sentence… If you’re bored of clichés or joyless jargon, this one is for you. Tune in and shape your sentence in the comments – use #TheICPodcast

    1 小时 21 分钟
  3. Don’t post, participate – with Roger Christie (#123)

    9月24日

    Don’t post, participate – with Roger Christie (#123)

    In this episode, host Katie Macaulay learns how to get social media right. Tough ask? Not when you’ve got Roger Christie on hand to help. For the past 15 years the founder of reputation advisory firm Propel has helped senior executives gain the confidence and insight they need to earn trust in a world where trust has become a precious commodity. In this highly quotable episode ( ‘There should not be a difference between who you are and how you turn up online… that perception gap is the greatest risk for leaders’, ‘ Your value online isn't just in the words that you say, it’s how you make people feel,’ etc…) Katie and Roger talk about minimising the risks of social media, internal communicators’ roles as capability builders inside organisations, trust signals, listening, and why the world doesn’t need any more tone-deaf content. Tune in and join the conversation – #TheICPodcast

    1 小时 15 分钟
  4. The science of happiness (and why we get it wrong) – with Professor Catherine Sanderson (#122)

    9月10日

    The science of happiness (and why we get it wrong) – with Professor Catherine Sanderson (#122)

    Season 14 of the Internal Comms Podcast kicks off with a conversation about happiness. Host Katie Macaulay welcomes Professor Catherine Sanderson to discuss what really makes us happy. The internal comms hook? As internal communicators, we’re often asked to promote wellbeing initiatives at work; the link between happiness and productivity is clear. Together Katie and Catherine – a professor of psychology at Amherst College, celebrated speaker and bestselling author – discuss how happiness is not a trait but a choice, not a gift but a practice. They also explore what happens when leaders model the right and wrong behaviours and why good people stay silent in the face of wrongdoing, the core theme of Catherine’s book, Why We Act: Turning Bystanders into Moral Rebels. If you’re running a speak up campaign – or planning one (AB can help!) – this one is for you. As this episode goes live, we’re entering the final quarter of the year. So it is perhaps the best time to listen to someone who devotes their working life and substantial intellect to help people ‘lead happier, healthier, better lives.’ Join the conversation – #TheICPodcast

    46 分钟
  5. Episode 121 – The story behind Bupa's elephant

    6月25日

    Episode 121 – The story behind Bupa's elephant

    In this episode of The Internal Comms Podcast, Katie Macaulay is joined by Jo Hudson, Group Director of Internal Communication at Bupa. Jo has spent the past 16 years at Bupa, one of the world’s largest healthcare organisations. She’s worked across internal and external comms, PR, media relations, brand and engagement. Now, she’s leading IC in a complex, global business, with 100,000 colleagues speaking multiple languages. So how do you keep people connected, aligned and inspired? Jo shares what she’s learned about building trust, creating clarity and cutting through the noise to give people space to connect. She talks about what really matters during the rollout of new and disruptive tech (Bupa rolled out Workvivo to their 100,000 employees in less than a year), why leaders need to show up and how storytelling helps people make sense of strategy. And yes – there’s an elephant. Not in the room, but on the move. Part metaphor, part mascot – all comms magic. Intrigued? Tune in and share your thoughts. Use #TheICPodcast to join the conversation.

    49 分钟
  6. Episode 120 – Walk the line – how to stay in sync

    6月11日

    Episode 120 – Walk the line – how to stay in sync

    In this episode of The Internal Comms Podcast, host Katie Macaulay sits down with alignment strategist and leadership coach Zora Artis to explore a crucial question: how can internal comms teams unite people around what matters most? It’s no easy task, but Zora brings three decades of in-the-trenches experience. As CEO of Artis Advisory, co-founder of the Alignment People and a partner at Mirror Mirror Alignment, her work focuses on getting leaders and teams unstuck and helping organisations untangle competing priorities, find common ground and move forward with confidence. As Zora’s research shows, only 13% of organisations achieve real alignment and she explains why diagnosing the real problem matters more than simply turning up the volume on messaging. Misalignment often hides in plain sight, masked by polite nods, surface-level agreement and subtle misunderstandings, she says. Meaningful, facilitated dialogue – not broadcast communication – is often the missing piece. She also introduces her ‘3C+’ model and cohesion cycle: practical frameworks to help teams stay agile, find purpose and work as one. Along the way, Zora shares lessons from elite sport, psychology and her own leadership journey, where curiosity, courage and a little discomfort all play a role. As always, we’d love to hear your thoughts. Use the hashtag #TheICPodcast to join the conversation, and thank you for listening.

    1 小时 6 分钟
  7. Episode 119 – The suite spot – Microsoft minus the mayhem

    5月28日

    Episode 119 – The suite spot – Microsoft minus the mayhem

    If the platforms you use at work were built by Microsoft, this episode is essential listening. Katie is joined by Alex Graves, Chief Visionary Officer at Silicon Reef — the people-first Microsoft experts — for a fast-paced, plain-speaking conversation on making technology work for people. Alex shares practical strategies for rolling out new digital channels on a shoestring — including what corners you can cut, and the one you absolutely must not: discovery. He explains why Viva Engage is a philosophy, not just a platform, and how it can break down silos, surface expertise and build genuine communities. Expect sharp insight on improving the often-fractured relationship between internal comms and IT, how to avoid information sprawl, and why early advocates, not all-staff rollouts, are the key to success. Alex also reveals underused Microsoft features — from AI agents that act as personal researchers to the future potential of AI-generated daily podcasts summarising internal news based on individual interests. Whether you're migrating from Workplace, refreshing your channel mix, or exploring Viva for the first time, this episode is packed with practical advice and fresh thinking. Share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. Thank you for listening.

    1 小时 10 分钟
  8. Episode 118 – Satirising the spin – a bullsh*t investigation

    5月14日

    Episode 118 – Satirising the spin – a bullsh*t investigation

    If you have ever found yourself circling back, touching base, breaking down silos or leveraging strategic synergies — then these guests are speaking your language. Charles Firth and James Schloeffel are the Australian comedy duo behind Wankernomics. Their brilliantly sharp satire holds a mirror up to the strange, slippery and often nonsensical language we only use at work. What started as a comedic side project has become a global phenomenon, with their reels and live shows resonating around the world. In this gloriously unfiltered conversation, we discuss vertical slices, Human-Centred Design and the curious art of “North Starring” — even in the Southern Hemisphere. We examine how certain phrases allow us to deflect responsibility, sound impressive without committing to anything, and quietly opt out of saying what we really mean. But this is about more than buzzwords. At its heart, this is a conversation about belonging — about how language helps us fit in, how it masks insecurity, and why it’s so hard to speak plainly in a world that rewards waffle. Share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. Thank you for listening.

    40 分钟
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关于

Call it a shift. Call it a revolution. Whatever name you give it, it’s clear internal communications is no longer the poor cousin in the media family tree. At a time when your organisation’s products and services can seemingly be replicated at the touch of a button, the one thing that is hardest to copy – your organisation’s collective wisdom – is fast becoming its most important asset. In one of the UK’s first internal communications podcasts, Katie Macaulay sits down with IC thought-leaders every other Wednesday to better understand how we can improve communications at work. After all, it’s what’s inside that counts.

信息

  • 创作者
    AB Comm
  • 活跃年份
    2019年 - 2025年
  • 单集
    147
  • 分级
    儿童适宜
  • 版权
    © All rights reserved
  • 节目网站
    The Internal Comms Podcast

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