44 episodes

Unplugged conversations with the two leading Jasons in the world of customer success and customer growth.


Jason Whitehead (US) and Jason Noble (UK)

The Jasons take on..‪.‬ Jason Whitehead & Jason Noble

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    • 4.0 • 2 Ratings

Unplugged conversations with the two leading Jasons in the world of customer success and customer growth.


Jason Whitehead (US) and Jason Noble (UK)

    Guest: Rav Daliwal - Why Do Venture Capitalists Care About Customer Success?

    Guest: Rav Daliwal - Why Do Venture Capitalists Care About Customer Success?

    In this episode, we sit down with Rav Daliwal to get a venture capitalist's perspective on the importance of having a high-impact customer success program. Rav shares his views of the role the CS plays, where companies should be in their customer success maturity as they grow, and how you approach customer success influences venture capitalists.


    ABOUT RAV DALIWAI


    Rav has held a number of executive positions in various Enterprise Software companies over the last 20 years, most recently at Slack whereas the first UK employee he established the London office and founded the global Customer Success team.


    No stranger to hyper-growth start-ups, Rav has also built and led post-sales business units at Zendesk (now valued at over $10 billion) as well as Yammer (which was acquired by Microsoft for $1.2 billion).


    Rav has published several books on Enterprise Software Deployment, is a regular public speaker and angel investor, and now specializes in advising the portfolios of Venture and Growth Equity backed firms on how best to develop their go-to-market and post-sales strategy and operations.


    Connect with Rav:


    Connect with Rav on LinkedIn: https://www.linkedin.com/in/ravinderdhaliwal/


    Follow Rav on Twitter: https://twitter.com/ravsterd


    Learn about Crane Venture Partners: https://crane.vc/






    ADDITIONAL RESOURCES


    Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/


    Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/


     Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/






    SPONSORED BY SUCCESS CHAIN!


    The Jasons Take On is Sponsored by Success Chain!


    Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at:


    https://www.successchain.net

    • 45 min
    Guest: Eric Kades - Using AI and Automation to Scale Customer Success

    Guest: Eric Kades - Using AI and Automation to Scale Customer Success

    In this episode, we sit down with Eric Kades, to look at how customer success teams can best use automation, AI, and other technologies to scale how they engage with customers and deliver an amazing experience.


    We look to understand what are some of the existing and cutting edge technologies available to customer success teams. We get Eric’s recommendations for how customer success teams can quickly begin using technology to increase their scale, reach and impact when working with customers.


    About Eric Kades:


    Eric Kades is the Founder of TextChat by JetSense.ai. TextChat is a highly personalized live chat tool that brings the timelessness of human connection and the sophistication of AI technology together, in one simple solution.


    You can reach Eric at:


    http://www.textchat.com/


    https://www.linkedin.com/in/erickades/






    ADDITIONAL RESOURCES


    Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/


    Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/


     Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/






    SPONSORED BY SUCCESS CHAIN!


    The Jasons Take On is Sponsored by Success Chain!


    Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at:


    https://www.successchain.net

    • 37 min
    What Sales Leaders Need to Know About Customer Success

    What Sales Leaders Need to Know About Customer Success

    Today, sales leaders still have a lot of confusion and misunderstanding about what customer success is and how talking about it during the sales process can help accelerate close rates and increase revenues. Sales leaders can leverage their organization's customer success team and capabilities to change how they sell and win more deals. In this episode of The Jasons Take On… we examine how sales leaders and customer success teams can better collaborate to accelerate initial sales, increase renewals, and increase the total lifetime value of the customer.


    Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US-based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.


    ADDITIONAL RESOURCES


    Here are some related resources we think you will find helpful:


    Follow "The Jasons Take On..." company page on LinkedInFollow "The Jasons Take On..." on TwitterRead Jason Noble's BlogRead Jason Whitehead's Blog (on Success Chain)

    Visit our webpage at https://thejasonstakeon.com/ to learn more about The Jasons Take On... and to contact us.

    • 29 min
    Guests: Dave Duke & Mat Sweezey - "The Performance Economy: Experience vs. Outcomes"

    Guests: Dave Duke & Mat Sweezey - "The Performance Economy: Experience vs. Outcomes"

    We are quickly entering "The Performance Economy" where what matters most to customers is achieving desired outcomes. Yet, many organizations are solely focused on customer experience. While customer experience is very important, and it often leads to desired outcomes, it alone does not deliver what customers need.


    Join The Jasons Take On… when we sat down with Dave Duke of Meta CX and Mat Sweezey of Salesforce. Dave and Matt share their insights about the shift towards the performance economy.






    ABOUT DAVE DUKE


    Co-Founder/CCO, MetaCX 


    Dave is the Co-Founder and Chief Community Officer at MetaCX. Prior to MetaCX, he led Customer Success at Sigstr (acquired by Terminus) and held various customer management roles during his tenure at ExactTarget/Salesforce Marketing Cloud from 2005-2015. Dave is also the host of Revenue Revolutionaries, a new podcast focused on interviewing today’s best revenue and customer leaders. 


    Dave Duke on Linkedin


    Dave Duke on Twitter


     


    ABOUT Mat Sweezey


    Director, Market Strategy, Salesforce


    Mathew Sweezey is the Director of Market Strategy for Salesforce, and author of The Context Marketing Revolution (HBR 2020). He is regarded as one of the leading minds on the future of marketing and his visionary insights into consumer behavior, technology, and new business strategies have changed the way startups, Fortune 500, and nonprofit organizations alike find customers, break through, and build modern brands. In addition to his work with brands, Mathew is the host of the award-winning podcast The Electronic Propaganda Society and an accomplished writer having written for The Economist, Forbes, HBR The Observer, and Adage. 


    Mat Sweezey on Linkedin 


    Mat Sweezey on Twitter 


    About MetaCX


    MetaCX is transforming how suppliers and buyers collaborate and win together with shared success plans backed by live performance data.






    ADDITIONAL RESOURCES


    Get a Copy of Dave Duke & Mat Sweeney's ebook, "The New North Star: Experience is the Method, Outcomes are the Goal"  https://metacx.com/assets/ebook-the-new-north-star-experience-is-the-method-outcomes-are-the-goal/

     


    Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/





    Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/





     Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/





    Sponsored By Success Chain


    The Jasons Take On is Sponsored by Success Chain!


    Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own.  Learn more at:


    https://www.successchain.net

    • 26 min
    Being Customer Centric in 2021 and Beyond

    Being Customer Centric in 2021 and Beyond

    Being customer centric has never been more important than today but what it means to be customer centric has and is evolving. With the global pandemic still here, it's critical that we look at what it really means to be customer centric today and for the future and what our customers really want and need.


    Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.






    ADDITIONAL RESOURCES


    Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/


    Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/


    Learn more about Tri Tuns: https://trituns.com/


     Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/the-jasons-take-on/

    • 35 min
    Guest: Dan Steinman - "The Future of Customer Success"

    Guest: Dan Steinman - "The Future of Customer Success"

    Customer success has had an amazing progression over the past decade and with incredible change in 2020 alone. So what can we expect in 2021 and beyond?


     Join The Jasons Take On… when we sat down with one of the original gurus of customer success, Dan Steinman. Dan shares his experiences and views about the future of customer success. You don't want to miss this episode!


     Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.


     ABOUT DAN STEINMAN


    Dan Steinman is the Chief Evangelist at Gainsight.


     Prior to joining Gainsight as Chief Customer Officer, Dan was the first Vice President of Customer Success and Renewals at Marketo. Dan is a globally recognized thought leader in the Customer Success space, an active blogger and speaker on its behalf, and co-author of the seminal book on Customer Success.


    ADDITIONAL RESOURCES


    Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/


    Check out SUCCESS CHAIN! Join the Community for CS Professionals, get training, and check out all the great resources: http://successchain.net/


    Learn more about Tri Tuns: https://trituns.com/


     Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...


     Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI 

    • 34 min

Customer Reviews

4.0 out of 5
2 Ratings

2 Ratings

CoachJayMo ,

Volume level

Hey guys just started w the May 13th episode and volume was super low even on max volume. Good convo though thanks!

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