93 episodes

Unplugged conversations with the two leading Jasons in the world of customer success and customer growth - Jason Whitehead (US) and Jason Noble (UK).

The Jasons take on..‪.‬ Jason Whitehead & Jason Noble

    • Business
    • 4.5 • 4 Ratings

Unplugged conversations with the two leading Jasons in the world of customer success and customer growth - Jason Whitehead (US) and Jason Noble (UK).

    Guest: Dave Jackson - The big challenges in customer success today

    Guest: Dave Jackson - The big challenges in customer success today

    In this episode of The Jasons Take On... we are joined by Dave Jackson, where Dave shares his thoughts and insights into the challenges with customer success today and some of the changes that need to happen and why. This is a really exciting episode discussing some of the big issues in the industry today.


    ABOUT DAVE JACKSON


    Dave Jackson is the CEO and founder of TheCustomer.Co helping companies improve their financial performance through customer focus. He was the founder and CEO of Clicktools before that. Dave’s an accomplished author and his book “Customer Led Growth” is all about helping CEOs and leaders build successful B2B SaaS companies. David is a recognised expert in customer focused organisations and was named as a Global Top 25 Customer Success Influencer in 2020. David works with B2B SaaS CEOs, executive teams and investors to deliver profitable growth through customer focus.


    CONNECT WITH DAVE


    LinkedIn: https://www.linkedin.com/in/davidjacksonuk


    The Customer.Co: https://thecustomer.co


    FREE EBOOK ON PRODUCT-LED CUSTOMER SUCCESS


    Download Dave's insightful ebook on Product-Led Customer Success: https://thecustomer.co/2018/07/17/product-led-cs-ebook/

    • 33 min
    Guest: Vicky Kennedy - The Future of Customer Education

    Guest: Vicky Kennedy - The Future of Customer Education

    In this episode of The Jasons Take On... we are joined by Vicky Kennedy, where Vicky talks to us about the future of customer education and her own journey into creating her company Echtus, a startup on a mission to revolutionize the way companies use education to achieve meaningful business results and disrupt the tradition legacy customer education space. And some of the challenges with customer education today and it’s evolution over the last 20 years.


    ABOUT VICKY KENNEDY


    Vicky Kennedy joined NYC’s tech industry in 2012, pivoting from a ten-year career in higher education. She soon found her way into Meta, where she merged her love of education with the fierceness and agility of tech, followed by Amazon, where she led the strategy and execution of the first global advertiser certification. She recently founded Echtus, a startup on a mission to revolutionize the way companies use education to achieve meaningful business results. 


    CONNECT WITH VICKY


    LinkedIn: https://www.linkedin.com/in/vickykennedy/


    Echtus: https://www.echtus.com

    • 26 min
    Guest: Jennifer Chiang - Product and CS Alignment

    Guest: Jennifer Chiang - Product and CS Alignment

    In this episode of The Jasons Take On... we are joined by Jennifer Chiange. She shares her experience and insights into how product development teams and customer success can better align.


    ABOUT JENNIFER CHIANG


    Jennifer Chiang is the Author of the Amazon Bestseller, The Startup's Guide to Customer Success and Product Manager at Seso. Previously, she has founded and led customer success teams at multiple startups. She is a leader who is passionate about helping companies - particularly startups - unlock the true potential of customer success through analytics, empowerment, and a truly customer-centric mindset. During her free time, she enjoys exploring the great outdoors, solving sudoku puzzles, and trying to develop a green thumb.


    CONTACT JENNIFER  https://www.guidetocustomersuccess.com/ 


    https://www.linkedin.com/in/jennifer-chiang

    • 27 min
    Guest - Rohan Tailor

    Guest - Rohan Tailor

    Today we are joined by our guest Rohan Tailor and discussing the customer success talent market today. We cover what's happening in the industry, what's happening with roles, new positions.


    ABOUT ROHAN TAILOR


    Rohan's principal consultant to ABR talent where he focused on on customer success, sales, and marketing roles.


    CONTACT ROHAN


    LI: https://www.linkedin.com/in/rohan-tailor/


    Work: http://www.abrtalent.co.uk

    • 29 min
    Guest: Alex Farmer - CS Excellence

    Guest: Alex Farmer - CS Excellence

    In this episode of The Jasons Take On... weexcited to welcome back the one and only Alex Farmer. In this episode, we talk all about customer success excellence.


    ABOUT ALEX FARMER


    Alex is a Customer Success executive with experience building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. He’s the Founder and CEO of Customer Success Excellence – the world’s first awards event dedicated to the Customer Success profession, with the first event planned in London later this year.


    CONTACT ALEX:


    LinkedIn: https://www.linkedin.com/in/alexanderfarmer/


    Customer success excellence: https://www.customersuccessexcellence.com/

    • 36 min
    Guest: Jay Nathan- Playing for the long game

    Guest: Jay Nathan- Playing for the long game

    Join us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain.


    In this episode, Jay is going to talk to us his recent blog post and newsletter on long term value and growth.


    About Jay Nathan 


    Jay is a world renowned CS leader and has worked in exec roles across pretty much all the post sales customer facing parts of the business and has built up a methodology and approach for building, leading, and scaling SaaS companies serving a wide range of end-markets and customer sizes. He founded Customer Imperative, a company focused on helping B2B SaaS retain customers, grow revenue and scale customer success which he sold to Higher Logic and then in 2020 co-founded Gain Grow Retain, a community for customer success leaders.














    CONNECT WITH THE JASONS


    Jason Noble on LinkedIn:


    https://www.linkedin.com/in/jasonnoble1/


    Jason Whitehead on LinkedIn:


     https://www.linkedin.com/in/jasonwhitehead/


    ADDITIONAL RESOURCES


    Follow "The Jasons Take On..." company page on LinkedInFollow "The Jasons Take On..." on TwitterRead Jason Noble's BlogRead Jason Whitehead's Blog (on Success Chain)

    Visit our webpage at https://thejasonstakeon.com/ to learn more about The Jasons Take On... and to contact us.


    SPONSORED BY SUCCESS CHAIN!


    The Jasons Take On... is Sponsored by Success Chain!


    Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at:


    https://www.successchain.net

    • 43 min

Customer Reviews

4.5 out of 5
4 Ratings

4 Ratings

oliviabaker13 ,

Insightful and actionable!

If you’re currently working in CS (or want to be in the future) then this podcast should be part of your weekly content diet! The Jasons are experts in the field, prompting incredible insights from their guests that only true practitioners could unearth. I gain something from every episode!

jaredorr ,

Great Podcast for Customer Success Pros

Jason and Jason are well known and involved in the customer success community. They have great guests on their show and the conversations are great for anyone who wants to learn more about the CS/CX space

CoachJayMo ,

Volume level

Hey guys just started w the May 13th episode and volume was super low even on max volume. Good convo though thanks!

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