28 episodes

Unplugged Conversations on Key Customer Success Topics with Two Leading Jasons.


Jason Whitehead (US) and Jason Noble (UK)

The Jasons take on... Jason Whitehead & Jason Noble

    • Careers
    • 4.0, 2 Ratings

Unplugged Conversations on Key Customer Success Topics with Two Leading Jasons.


Jason Whitehead (US) and Jason Noble (UK)

    The Psychology of Customer Success & Customers

    The Psychology of Customer Success & Customers

    Our customers are individuals as well as being parts of bigger organizations. How do we know what makes them tick, what they're motivations are and what their own needs and values are. The topic of customer psychology is a fascinating and very in-depth one. Join us this month for a conversation talking through some of the key ideas and schools of thought in this space.


    ABOUT THE JASONS...


    Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US-based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.






    ADDITIONAL RESOURCES


    Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/


    Learn more about Tri Tuns: https://trituns.com/


    Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...


    Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI


    Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/

    • 34 min
    Guests: Chris Adlard & Daniel Bausor - "The Customer Catalyst: How to Drive Sustainable Business"

    Guests: Chris Adlard & Daniel Bausor - "The Customer Catalyst: How to Drive Sustainable Business"

    Join us for a great double guest podcast with Chris Adlard and Daniel Bausor, to talk about their book “The Customer Catalyst: How to Drive Sustainable Business.” Launched last year, their book helps companies put the customer at the heart of their business and catalyze genuine sustainable growth.






    Chris and Daniel are both experienced customer experience professionals working across a range of industries with some great companies. In their book they’ve created a framework for the c-change to help CEOs drive change in response to the customer economy.






    Many of their ideas align with our podcast topics over the last 18 months and how we both work and think. Join us for this great four-way customer focused podcast and get your questions answered by the experts!






    THE CUSTOMER CATALYST


    https://thecustomercatalyst.com/






    THE JASONS TAKE ON


    https://thejasonstakeon.com/

    • 48 min
    Revenue ownership - How commercial is your customer success organization?

    Revenue ownership - How commercial is your customer success organization?

    Revenue ownership still differs from organization to organization, we know that sales are there to bring in new business and close deals, but what about renewals, cross sells and up sells, where do they sit and ideally where should they sit in your business?


    Customer success professionals are often seen as the trusted advisors for customers but when it comes to anything commercial they get other teams involved. Is this the right model and approach for your customers and what are some other more aligned approaches of driving commercial customer success?


     


    Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.

    • 37 min
    Guest: Marty Kaufman: How Marketing and Customer Success Can Collaborate

    Guest: Marty Kaufman: How Marketing and Customer Success Can Collaborate

    Come join The Jasons Take On… with our special guest, Marty Kaufman. Marty is a highly accomplished Customer Success leader who has built and scaled high-impact CS teams. Marty shares his insights about, “"How Marketing and Customer Success can actually collaborate to achieve 1:M influence)"






    CONTACT MARTY KAUFMAN


    Marty Kaufman - Founder and principal at Infinipoint, the customer retention consultancy.


    Questions or Contact:


    email: marty@infinipoint.com


    linkedin: https://www.linkedin.com/in/martykaufman/


    Website: www.infinipoint.com


    ADDITIONAL RESOURCES


    Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/


    Learn more about Tri Tuns: https://trituns.com/


    Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...


    Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI


    Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/

    • 38 min
    How do you build in and integrate customer success from the very beginning?

    How do you build in and integrate customer success from the very beginning?

    Customer success is still coming into many business as almost an afterthought, and there are not many shining examples of where it's been there from day 1.


    How do you integrate and build in customer success from the start, and what are some of the learnings when companies have done this right?


    Typically we see smaller technology startups thinking about customer success from day 1, but it needs to be more widespread across all type and sizes of businesses. As a founder and CEO what steps do you need to take to get it right and why is it so important for you, your customers and your investors?


    Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.

    • 24 min
    Guest: Kellie Lucas - "The Customer Success Pioneer"

    Guest: Kellie Lucas - "The Customer Success Pioneer"

    Come join The Jasons Take On… with our special guest, Kellie Lucas. Kellie is a gifted customer success leader and author of the great book, “The Customer Success Pioneer”. Kellie shares her insights about how to excel during the first 12 months of your customer success journey!


    CONTACT KELLIE LUCAS:


    Kellie Lucas - Author, Coach Mentor


    Email: talk@thecspioneer.com


    Website: http://forselucas.com/


    Link to buy the book: https://amzn.to/39kHaLx (Affiliate Link)


     


    ADDITIONAL RESOURCES


    Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/


    Learn more about Tri Tuns: https://trituns.com/


    Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562...


    Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI


    Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/

    • 34 min

Customer Reviews

4.0 out of 5
2 Ratings

2 Ratings

CoachJayMo ,

Volume level

Hey guys just started w the May 13th episode and volume was super low even on max volume. Good convo though thanks!

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