199 episodes

The Justin Brady Show amplifies the best ideas, companies, entrepreneurs, and people on earth. Justin is an emerging tech PR communications guy that works in SEO, content strategy, PR and comms. When he's not amplifying his clients, he's amplifying ideas, companies, entrepreneurs, and people in the larger community.

Past guests include:
Howard Schultz, founder of Starbucks; Blake Irving, CEO of GoDaddy; Ancesty.com Founder Paul Allen; Best-Selling authors like Dan Ariely, Dan Pink, Matthew May, and David Burkus; Apple iPhone keyboard inventor, Ken Kocienda; Harvard Business Review and Bloomberg opinion editor Sarah Green Carmichael; Dave Ramsey money guy, Chris Hogan; Sonic Drive-Ins CEO Clifford Hudson; Sam Parr, founder of The Hustle and co-host of My First Million podcast; Amanda Goetz, VP of TheKnot.com worldwide; John Jantsch, author of Duct Tape Marketing; Jaime Casap, Chief Education Evangelist for Google; Steve Clayton, Microsoft's Chief Storyteller; Service icon, Ken Blanchard; Scott Belsky, CPO of Adobe, and founder of Behance; Melinda Emerson, the Small Biz Lady; Stormy Simon, President of Overstock.com; Ryan Smith, CEO of Qualtrics; and too many more to list.

The Justin Brady Show Justin Brady

    • Business
    • 5.0 • 21 Ratings

The Justin Brady Show amplifies the best ideas, companies, entrepreneurs, and people on earth. Justin is an emerging tech PR communications guy that works in SEO, content strategy, PR and comms. When he's not amplifying his clients, he's amplifying ideas, companies, entrepreneurs, and people in the larger community.

Past guests include:
Howard Schultz, founder of Starbucks; Blake Irving, CEO of GoDaddy; Ancesty.com Founder Paul Allen; Best-Selling authors like Dan Ariely, Dan Pink, Matthew May, and David Burkus; Apple iPhone keyboard inventor, Ken Kocienda; Harvard Business Review and Bloomberg opinion editor Sarah Green Carmichael; Dave Ramsey money guy, Chris Hogan; Sonic Drive-Ins CEO Clifford Hudson; Sam Parr, founder of The Hustle and co-host of My First Million podcast; Amanda Goetz, VP of TheKnot.com worldwide; John Jantsch, author of Duct Tape Marketing; Jaime Casap, Chief Education Evangelist for Google; Steve Clayton, Microsoft's Chief Storyteller; Service icon, Ken Blanchard; Scott Belsky, CPO of Adobe, and founder of Behance; Melinda Emerson, the Small Biz Lady; Stormy Simon, President of Overstock.com; Ryan Smith, CEO of Qualtrics; and too many more to list.

    Analyzing ALL customer feedback with AI. Dan Erickson, CEO of Viable shares national feedback patterns.

    Analyzing ALL customer feedback with AI. Dan Erickson, CEO of Viable shares national feedback patterns.

    What's the biggest complaint your customers have today? Customer feedback comes in unpredictable forms, like Twitter, surveys, Google Reviews, CSR conversations, etc. Dan Erickson, CEO of Viable, has developed an AI to analyze all that data and share results in common language. What's one big theme? Your tech, apps and website suck! And it's driving your customers nuts.  
    Erickson, says their AI has found that most companies truly struggle with crappy tech experiences. Customers just want websites and apps to work, but so many company leaders don't spend the time or fully consider the experience. This is costing them. 
    Why do CTOs, COOs, and CEOs miss this stuff? Because 80% of their customer feedback comes to them as qualitative data from unstructured text from emails, call transcripts, chats. The only way to filter through this data is manual time. For example, analyzing 60,000 people surveys (compiling) that take five people, 5 weeks to analyze. Viable can return a more detailed, and more accurate report in 24 hours.
    At a high level, what other customer data is Viable seeing? They pulled in data from a bunch of retail apps off the App Store and Google Play Store and found customer experience with human support matters a lot! In fact, people use app reviews to complain about customer support.
    Erickson explains there's a huge misunderstanding gap between executives and their customers. 

    • 34 min
    Go woke, go broke? Or do activist CEOs bring in more money? Christian Sarkar author of Brand Activism engages me in a friendly debate.

    Go woke, go broke? Or do activist CEOs bring in more money? Christian Sarkar author of Brand Activism engages me in a friendly debate.

    76% of people want CEOs to lead societal change, feeling that governments are too slow, but where’s the line between leading positive change, and being politically polarizing? Christian Sarkar, author of Brand Activism: From Purpose to Action, joins me for a friendly debate.  Sarkar discusses why CEOs need to lead cultural change, why capitalism is broken, and the difference between regressive and progressive companies. But this isn't a cut-and-dry issue.
    No one could argue Michael Jordan has one of the biggest brands of all time, and when asked to endorse a Democrat years ago, Jordan famously stated, "Republicans buy sneakers too." But today, brands do take sides. Patagonia, Ben & Jerry's, and Nike are all examples of how activism can lead to more profit. 
    So, who's right? What are the implications? Sarkar doesn't hold back, and neither do I. 

    • 37 min
    How petty! Rita McGrath says a CEO was fired because he succeeded where his predecessor failed.

    How petty! Rita McGrath says a CEO was fired because he succeeded where his predecessor failed.

    Politics and ego often trump profitable outcomes. #2 on the Thinkers 50 list, Rita McGrath has seen this play out in real time. 
    McGrath is a professor at Columbia Business School and the best-selling author of many books including Seeing Around Corners. She explains how organizations large and small can see inflection points in advance by identifying weak signals within their organization. 
    One major theme she discusses is how well executives, intentional or not, insulate themselves from the front lines of their organization. Behind every organizational failure, was a leader who saw the weak signals, and refused to listen. 
    McGrath also discusses the role of clear facts in future decision-making and why waiting for the data is a fatal choice. 
    If you're at risk of being disrupted or seeing customers slowly leaving you for other solutions, THIS episode is your weak signal of a coming inflection point. You should probably listen before it's too late. 

    • 35 min
    Roger Martin on why your boss's broken leadership is safety blanket.

    Roger Martin on why your boss's broken leadership is safety blanket.

    Why does your boss repeat the same broken leadership model, despite seeing poor results? It's because many business models are simply a warm security blanket, absolving the CEO responsibility. Best-selling author, Roger Martin calls out bad leadership and explains how data can crush imagination. 
    Martin is the former Dean of the Rotman School, best-selling author, the #1 Thinkers 50 for Management, and author of his newest book, A New Way To Think.
    Topics in this show:
    How do leaders get trapped in bad models to begin with? Did they ever work? (Nope!) Why adopting models gives leaders an "out" from their failures.  A symptom of a broken model is customer service repeating "that's just policy." Why we must be cautious on how we interpret AI data to predict future models and how we risk limiting imagination.  How the ridiculous hiring and firing cycle many large organizations use, stems from their organization of employees around roles but not projects. Go to justinkbrady.com/roger-martin to see all resources, and buy the book.

    • 36 min
    Raised $3M, had 36 employees and lost it all. The CEO of Men's Style Lab, Derian Baugh talks about what's next.

    Raised $3M, had 36 employees and lost it all. The CEO of Men's Style Lab, Derian Baugh talks about what's next.

    We hear the percentage. 90 - 95% of startups fail. But we only hear the success stories. No one has the guts to talk about losing it all, going bankrupt, and being forced to move out of their house. This week, we hear from Derian Baugh, former CEO and founder of Men's Style Lab. He tells how it all unraveled and what he's working on next. 
    Every startup founder fears the day the money dries up. When that day comes for the wide majority, they fall silent. For years that was the case with Derian Baugh, CEO of Mens Style Lab, but today he shares his failure experience and if he regrets the decisions he made. For anyone who has failed at business and picked themself back off the floor, this will resonate.
    Check out the full show notes at justinkbrady.com/derian-baugh 

    • 37 min
    AI for idiots! I ask Dr. Satya Mallick, CEO of OpenCV, lots of stupid questions you're too scared to ask.

    AI for idiots! I ask Dr. Satya Mallick, CEO of OpenCV, lots of stupid questions you're too scared to ask.

    AI has turned into a marketing term, and the result is confusion for everyone on what AI is. So, what is AI, and what isn't AI? For example, did you know taking panorama photos or using HDR is computer vision, but not AI? 
    The difference is if the system, or machine, is learning through data, or if the process is fixed. Face recognition requires AI for example. 
    What is OpenCV for? Why do we need an open-source library for AI? In a way they are collecting the lego blocks, so builders can focus on building new things, not starting from scratch.
    Go to JustinBradyShow.com for the full show notes and clickable highlight chapters. 

    • 35 min

Customer Reviews

5.0 out of 5
21 Ratings

21 Ratings

oliviabaker13 ,

Highly recommend tuning in 🔥

This podcast quickly became a favorite in my feed - the discussions are incredibly engaging and thought-provoking. Not to mention, Justin is consistently giving us a masterclass on what it means to be a fantastic interviewer. In a saturated content landscape, I’m telling you - The Justin Brady Show is well-worth your time!

Clarisse Gomez ,

Awesome Podcast!!!

Justin, host of The Justin Brady Sho‪w‬ podcast, highlights all aspects of entrepreneurship and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!

Engineer+teacher+gardener ,

Insightful

Justin doesn’t just get interesting guests. He also has a knack for asking them the right questions.

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