204 episodes

Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking.

In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business.

Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and what is important for the growth of your eCommerce business. We will discuss a variety of industry tools and methods, such as search engine optimization, social media, conversion rate optimization, customer loyalty, referral marketing, and more.

Join me, Will Laurenson of Customers Who Click, as we fight to keep your customers clicking!

Customers Who Click Will Laurenson

    • Business
    • 5.0 • 13 Ratings

Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking.

In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business.

Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and what is important for the growth of your eCommerce business. We will discuss a variety of industry tools and methods, such as search engine optimization, social media, conversion rate optimization, customer loyalty, referral marketing, and more.

Join me, Will Laurenson of Customers Who Click, as we fight to keep your customers clicking!

    The Art of Ecommerce Tech Stack Optimization

    The Art of Ecommerce Tech Stack Optimization

    Dive into an engaging discussion with Chloe Thomas on Customers Who Click, where she shares her two-decade journey in ecommerce and the art of continuous optimization. Chloe emphasizes the power of a well-curated tech stack and the need for a holistic approach to business improvement. Whether it's marketing strategies, operational policies, or technological enhancements, learn how constant refinement can propel your ecommerce venture forward. This episode is packed with actionable insights, making it an essential listen for ecommerce professionals seeking to elevate their business in a competitive landscape.

    • 32 min
    Harnessing Customer Feedback for Strategic Growth in Ecommerce

    Harnessing Customer Feedback for Strategic Growth in Ecommerce

    Join us on Customers Who Click for a deep dive into e-commerce marketing with Tim Brown, a maestro in performance marketing. Discover how understanding your customers can transform your brand, learn the art of creating value beyond your products, and gain insights into strategic leadership in marketing. Tim's journey at Huckberry and his insights from co-founding Ocana are packed with lessons on leveraging customer feedback, segmenting your audience, and empowering your team. Tune in for a masterclass on cultivating a customer-centric approach and scaling your e-commerce strategy.

    • 35 min
    Unleashing Amazon's Full Potential for Your Ecommerc Brand

    Unleashing Amazon's Full Potential for Your Ecommerc Brand

    Dive into the world of Amazon marketing with Hristo Arakliev, co-founder of Hyperzon, on Customers Who Click. Discover why Amazon's unique platform requires a dedicated approach, distinct from traditional social media marketing. Learn how to significantly enhance your brand's visibility and sales on Amazon with Hristo's expert strategies, from optimizing product listings to integrating SEO tactics for increased organic traffic. This episode is an essential listen for brands looking to expand their reach and double their business on Amazon.

    • 22 min
    Unpacking the Potential of TikTok Shop for Ecommerce

    Unpacking the Potential of TikTok Shop for Ecommerce

    Dive into the e-commerce evolution with Jordan West as he explores the game-changing impact of TikTok shops on brand growth and marketing strategies. Learn how this platform is reshaping influencer marketing, the significance of customer-generated content, and the unique opportunities TikTok shops offer to brands aiming for exponential growth and enhanced audience engagement.

    • 30 min
    Behind The Mic: Celebrating 200 Episodes

    Behind The Mic: Celebrating 200 Episodes

    In the 200th episode of Customers Who Click, guest host Nathan Lomax interviews Will Laurenson, diving deep into Will's career, the genesis of the podcast, and the nuances of Conversion Rate Optimization. The discussion reveals Will's strategic approach to understanding and meeting customer needs, the evolution of his podcast, and practical advice for podcasters. Will also shares personal insights, including his entrepreneurial journey and managing ADHD in a professional context. This episode offers a blend of professional wisdom, personal revelations, and actionable strategies for anyone interested in e-commerce, marketing, or content creation.

    • 40 min
    Standing Out in a D2C World of Competition

    Standing Out in a D2C World of Competition

    Explore the intricacies of DTC marketing with Shivali Bennion on Customers Who Click. Delve into the power of community, brand authenticity, and strategic engagement in today's competitive e-commerce landscape. Learn how brands like Fenty Beauty thrive through genuine connection and discover the operational challenges and solutions in DTC marketing. Whether you're a startup or an established brand, this episode is packed with actionable insights to enhance your marketing strategy, build stronger customer relationships, and navigate the ever-evolving digital marketplace. Tune in to master the art of DTC marketing and drive your brand forward.

    • 33 min

Customer Reviews

5.0 out of 5
13 Ratings

13 Ratings

Eric Melchor ,

My go-to for all things eCommerce

Customers Who Click is my go-to for all things eCommerce. Will's interviews with industry experts provide actionable insights that have really boosted my online store's growth. A must-listen for any eCommerce enthusiast!

Sav_d_321 ,

The Must-Listen Podcast for eCommerce Success

If you're in the eCommerce world, Customers Who Click is hands down the best podcast out there. Will brings on marketing pros from big companies to share their secrets for success. They cover everything from SEO to social media, conversion rates, customer loyalty, and more. Every episode is packed with actionable advice and real-world insights that will help you grow your online business!!

mvelasco07 ,

A must-listen!

Will and his incredibly knowledgeable guests shine the brightest of lights on the eCommerce industry and those inside of it! Informative, actionable, and engaging are just a few of the words I'd use to describe the time you'll spend with them. Thanks so much for putting out such a superb show Will - keep up the great work!

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