The Legal Intake Experts

Answering Legal Podcast Network

Welcome to The Legal Intake Experts podcast, hosted by Nick Werker and Tony Prieto! For years, Nick and Tony have been part of Answering Legal, helping growing law firms make sure they never miss an opportunity to connect with new leads. Now, they’re pulling back the curtain to share their top strategies for strengthening your intake process and converting more callers into clients. Tune in!

  1. How to Audit Your Law Firm's Intake Process (Without Lying to Yourself)

    5D AGO

    How to Audit Your Law Firm's Intake Process (Without Lying to Yourself)

    Welcome back to The Legal Intake Experts podcast! For more than a decade, Answering Legal has helped growing law firms ensure they never miss a chance to connect with new leads. Now, we’re pulling back the curtain to share our best strategies for strengthening your intake process and turning more callers into clients. In Episode 15, Nick Werker and Tony Prieto dive into what it really takes to evaluate your law firm’s intake performance and stop letting good cases slip through the cracks. They break down the numbers that actually matter, from missed calls to conversion rates, and show how even small breakdowns can cost you real opportunities. Along the way, they share how to review your intake conversations, spot exactly where things are going wrong and make the adjustments that turn more prospects into signed clients. The Legal Intake Experts is a part of the Answering Legal Podcast Network. Learn more about the show here: https://tinyurl.com/hfs4s645 Want to connect with our experts? Reach out to Nick Werker via email at nick@answeringlegal.com Reach out to Tony Prieto via email at tprieto@answeringlegal.com Interested in learning more about Answering Legal? Book an appointment to speak with us here: https://tinyurl.com/44mnrds8 You can also give us a call at 631-502-5070. This podcast is produced and edited by Joe Galotti. You can reach Joe via email at joe@answeringlegal.com.

    35 min
  2. The Response Time Reality Destroying Law Firm Growth

    APR 17

    The Response Time Reality Destroying Law Firm Growth

    Welcome back to The Legal Intake Experts podcast! For more than a decade, Answering Legal has helped growing law firms ensure they never miss a chance to connect with new leads. Now, we’re pulling back the curtain to share our best strategies for strengthening your intake process and turning more callers into clients. In Episode 14, Nick Werker and Tony Prieto break down how follow-up speed can make or break a law firm’s ability to win new clients. They explore why today’s prospects expect fast responses, how delays lead to lost opportunities and what communication methods clients actually prefer. The conversation also highlights the importance of building a clear intake system that ensures every inquiry is handled quickly, consistently, and effectively. The Legal Intake Experts is a part of the Answering Legal Podcast Network. Learn more about the show here: https://tinyurl.com/4kanr3mn Want to connect with our experts? Reach out to Nick Werker via email at nick@answeringlegal.com Reach out to Tony Prieto via email at tprieto@answeringlegal.com Interested in learning more about Answering Legal? Book an appointment to speak with us here: https://tinyurl.com/2btd4a38 You can also give us a call at 631-502-5070. This podcast is produced and edited by Joe Galotti. You can reach Joe via email at joe@answeringlegal.com.

    31 min
  3. The Truth About AI Receptionists (A Law Firm Owner's Reality Check)

    APR 3

    The Truth About AI Receptionists (A Law Firm Owner's Reality Check)

    Welcome back to The Legal Intake Experts podcast! For more than a decade, Answering Legal has helped growing law firms ensure they never miss a chance to connect with new leads. Now, we’re pulling back the curtain to share our best strategies for strengthening your intake process and turning more callers into clients. In Episode 13, Nick Werker and Tony Prieto tackle one of the biggest questions facing law firms today: should AI play a role in your intake process? They explore the rapid rise of AI tools, where they can be useful, and where they fall short when it comes to handling real client conversations. Along the way, they break down the differences between automation and human interaction, the risks of relying too heavily on AI, and why empathy and accountability still make all the difference on that first call. The Legal Intake Experts is a part of the Answering Legal Podcast Network. Learn more about the show here: https://tinyurl.com/3tas333p Want to connect with our experts? Reach out to Nick Werker via email at nick@answeringlegal.com Reach out to Tony Prieto via email at tprieto@answeringlegal.com Interested in learning more about Answering Legal? Book an appointment to speak with us here: https://tinyurl.com/52h78pc3 You can also give us a call at 631-502-5070. This podcast is produced and edited by Joe Galotti. You can reach Joe via email at joe@answeringlegal.com.

    33 min
  4. We React to LinkedIn's Boldest Legal Intake Posts

    MAR 18

    We React to LinkedIn's Boldest Legal Intake Posts

    Welcome back to The Legal Intake Experts podcast! For more than a decade, Answering Legal has helped growing law firms ensure they never miss a chance to connect with new leads. Now, we’re pulling back the curtain to share our best strategies for strengthening your intake process and turning more callers into clients. In Episode 12, Nick Werker and Tony Prieto switch things up by reacting to LinkedIn posts from top thought leaders in the legal space. They break down insights on reviewing call recordings, measuring intake performance, improving client experience on the first call and why asking “How did you hear about us?” still matters. While diving into each post, they share honest reactions and explore practical ways law firms can strengthen their intake process without getting lost in endless data. Special shoutout to Ron Latz, Bo Royal, Alay Yajnik and Cassidy Lewis for sharing thoughts about legal intake on LinkedIn and giving us great content to react to. The Legal Intake Experts is a part of the Answering Legal Podcast Network. Learn more about the show here: https://tinyurl.com/497h5ne6 Want to connect with our experts? Reach out to Nick Werker via email at nick@answeringlegal.com Reach out to Tony Prieto via email at tprieto@answeringlegal.com Interested in learning more about Answering Legal? Book an appointment to speak with us here: https://tinyurl.com/2seh26jx You can also give us a call at 631-502-5070. This podcast is produced and edited by Joe Galotti. You can reach Joe via email at joe@answeringlegal.com.

    31 min
  5. The First Date Your Law Firm Can't Afford to Mess Up

    FEB 17

    The First Date Your Law Firm Can't Afford to Mess Up

    Welcome back to The Legal Intake Experts podcast! For more than a decade, Answering Legal has helped growing law firms ensure they never miss a chance to connect with new leads. Now, we’re pulling back the curtain to share our best strategies for strengthening your intake process and turning more callers into clients. In Episode 11, love is in the air as hosts Nick Werker and Tony Prieto share how they met their significant others, then stay on theme to reveal how law firms can make new leads fall in love from the very first call. Our experts break down why intake is your firm’s “first date,” covering speed to answer, asking the right questions, and clearly outlining next steps. Along the way, they explain how strong intake doesn’t just win cases today, it fuels referrals, reviews, and long-term firm growth. The Legal Intake Experts is a part of the Answering Legal Podcast Network. Learn more about the show here: https://tinyurl.com/3nz23pjy Want to connect with our experts? Reach out to Nick Werker via email at nick@answeringlegal.com Reach out to Tony Prieto via email at tprieto@answeringlegal.com Interested in learning more about Answering Legal? Book an appointment to speak with us here: https://tinyurl.com/3ztertyd You can also give us a call at 631-502-5070. This podcast is produced and edited by Joe Galotti. You can reach Joe via email at joe@answeringlegal.com.

    26 min
  6. How Growing Law Firms Lose Clients & Why Your Intake Strategy Must Evolve

    FEB 3

    How Growing Law Firms Lose Clients & Why Your Intake Strategy Must Evolve

    Welcome back to The Legal Intake Experts podcast! For more than a decade, Answering Legal has helped growing law firms ensure they never miss a chance to connect with new leads. Now, we’re pulling back the curtain to share our best strategies for strengthening your intake process and turning more callers into clients. In our 10th episode, hosts Nick Werker and Tony Prieto discuss ways that law firms can handle growth effectively through optimized intake processes. The show makes the move into more advanced intake topics, focusing on the importance of setting up processes for scaling. Nick and Tony highlight how firms can prevent squandered investments by using answering services and proper CRM setups. The Legal Intake Experts is a part of the Answering Legal Podcast Network. Learn more about the show here: https://tinyurl.com/ye25bh46 Want to connect with our experts? Reach out to Nick Werker via email at nick@answeringlegal.com Reach out to Tony Prieto via email at tprieto@answeringlegal.com Interested in learning more about Answering Legal? Book an appointment to speak with us here: https://tinyurl.com/mr76ftce You can also give us a call at 631-502-5070. This podcast is produced and edited by Joe Galotti. You can reach Joe via email at joe@answeringlegal.com.

    27 min
  7. How to Turn Language Barriers Into Your Biggest Competitive Advantage

    JAN 20

    How to Turn Language Barriers Into Your Biggest Competitive Advantage

    Welcome back to The Legal Intake Experts podcast! For more than a decade, Answering Legal has helped growing law firms ensure they never miss a chance to connect with new leads. Now, we’re pulling back the curtain to share our best strategies for strengthening your intake process and turning more callers into clients. In our ninth episode, hosts Nick Werker and Tony Prieto discuss the significant challenges and opportunities for law firms in overcoming language barriers. The conversation touches on the importance of serving diverse communities and how speaking clients' native languages can enhance trust and business outcomes. Nick and Tony share personal anecdotes and practical solutions, including live translation services and bilingual receptionists, offered by Answering Legal. The Legal Intake Experts is a part of the Answering Legal Podcast Network. Learn more about the show here: https://tinyurl.com/mr9mnus4 Want to connect with our experts? Reach out to Nick Werker via email at nick@answeringlegal.com Reach out to Tony Prieto via email at tprieto@answeringlegal.com Interested in learning more about Answering Legal? Book an appointment to speak with us here: https://tinyurl.com/4a686d3n You can also give us a call at 631-502-5070. This podcast is produced and edited by Joe Galotti. You can reach Joe via email at joe@answeringlegal.com.

    31 min
  8. How Lawyers Can Take a Real Vacation Without Losing Leads

    12/17/2025

    How Lawyers Can Take a Real Vacation Without Losing Leads

    Welcome back to The Legal Intake Experts podcast! For more than a decade, Answering Legal has helped growing law firms ensure they never miss a chance to connect with new leads. Now, we’re pulling back the curtain to share our best strategies for strengthening your intake process and turning more callers into clients. In this holiday-themed episode, hosts Nick Werker and Tony Prieto share insights on how law firm owners can maintain client engagement while on vacation. They discuss the importance of having a plan for legal intake during holiday breaks, emphasizing the value of virtual receptionists and auto-responses in maintaining customer service. The duo offers practical tips for helping legal professionals relax and enjoy their vacations without compromising their business operations. The Legal Intake Experts is a part of the Answering Legal Podcast Network. Learn more about the show here: https://tinyurl.com/bc4tvtxn Want to connect with our experts? Reach out to Nick Werker via email at nick@answeringlegal.com Reach out to Tony Prieto via email at tprieto@answeringlegal.com Interested in learning more about Answering Legal? Book an appointment to speak with us here: https://tinyurl.com/32uhh63n You can also give us a call at 631-502-5070. This podcast is produced and edited by Joe Galotti. You can reach Joe via email at joe@answeringlegal.com.

    30 min
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Welcome to The Legal Intake Experts podcast, hosted by Nick Werker and Tony Prieto! For years, Nick and Tony have been part of Answering Legal, helping growing law firms make sure they never miss an opportunity to connect with new leads. Now, they’re pulling back the curtain to share their top strategies for strengthening your intake process and converting more callers into clients. Tune in!

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