The Logistics of Logistics podcast is dedicated to exploring how things get places. Join our host, Joe Lynch, for conversations with the people who get them there. Joe talks with logistics and transportation industry leaders about innovation, technology, trends, and the future of freight.
The Future of 3rd Party Fulfillment with Andy Lloyd
The Future of 3rd Party Fulfillment with Andy Lloyd Andy Lloyd and Joe Lynch discuss the future of 3rd party fulfillment. Andy Lloyd is the Chief Executive Officer of 3PL Central, a company that specializes in cloud-based warehouse management system (WMS) solutions.
About Andy Lloyd Andy Lloyd is the Chief Executive Officer of 3PL Central. Andy is a software innovator with more than 20 years experience at high growth companies, ranging from startups to Fortune 100 companies. In his role at NetSuite, Lloyd led both digital marketing, e-commerce, and retail vertical teams both from a product and new business perspective. Prior to joining NetSuite, Lloyd was the CEO of Fluid Inc., where he led the company’s strategy, innovation, and growth. Under his leadership, Fluid Inc. more than tripled its annual revenue and improved profitability year-over-year. In addition, Lloyd drove new business, adding key brands to the portfolio, as well as driving geographic expansion. As an entrepreneur, Lloyd was the founder and CEO of Chariteam, which provided a SaaS solution for online fundraising. He was also a founding team member of Diba Inc. Lloyd has a bachelor’s degree in Psychology from Stanford University, where he was also captain of the swim team, leading the Cardinal swimmers to an NCAA championship and setting records for the largest margin of victory and the highest point total in NCAA history. Lloyd was ranked among the top 25 swimmers in the world in 1991 and competed in the Olympic Trials in 1998 and 1992.
About 3PL Central 3PL Central is the leader in cloud-based warehouse management system (WMS) solutions built to meet the unique needs of the 3PL warehousing community. Serving as the backbone of our customer's operations, our platform quickly transforms paper-based, error-prone businesses into service leaders who can focus on customer satisfaction, operate more efficiently, and grow faster. Offering a comprehensive warehouse management platform, we make it easy for 3PLs to manage inventory, automate routine tasks, and deliver complete visibility to their customers. As the proven industry leader for over a decade, 3PL Central accurately manages billions of dollars in inventory and processes more than 1 million orders a week from any of our customer’s and their customers’ systems.
Key Takeaways: The Future of 3rd Party Fulfillment Ecommerce growth Ecommerce has led to a huge boom to 3rd party fulfillment. Ecommerce customers have high expectations in terms of shipment speed and accuracy. Transportation and logistics companies need technology and software management. Consumers want to know where their packages are from the moment they buy them - end to end visibility. Building intelligent fulfillment networks Andy believes that approximately half the ecommerce fulfillment companies have just one location, which may make it difficult to deliver on the same-day, next-day commitments on a national scale. To win accounts with ecommerce companies that require one or two day shipping to the entire country, 3rd party fulfillment companies may partner with fulfillment companies in other regions. For instance, a fulfillment company in Los Angeles may partner with fulfillment companies in Texas and Illinois in order to win a national account. Ensure customers are successful implementing software To ensure their 3PL fulfillment customers are successful using their software, 3PL Central invests in training and development. 3rd party fulfillment is the critical link between ecommerce companies and consumers, so their systems and processes must drive efficiency and effectiveness. 3PL Central also helps their customers to adopt 3PL fulfillment best practices. More attractive employee experience Fulfillment companies need to make jobs more attractive to prospective employees and one way of doing that is by using techno
Becoming More Influential with Ann Holm
Becoming More Influential with Ann Holm Ann Holm and Joe Lynch talk about becoming more influential. In the podcast interview, executive coach, Ann Holm shares easy to use strategies for increasing your influence.
About Ann Holm Ann C. Holm, MS, PCC, is a Professional Certified Coach specializing in executive, career, and sales coaching. In addition to being a certified Master practitioner of the Myers-Briggs Type Indicator, she offers the Type Coach online assessment, with a focus on personality as it relates to the process of generating leads, closing, and maintaining sales accounts. She also has 25 years of experience in applied brain science, using her hands-on experiences to help her coaching clients understand how to stay focused, be engaged, and energized given the demands of the 21st-century workplace. Ann has both a BA and an MS from the University of Michigan which focuses on psychology, brain science, and language.
About Ann Holm’s Coaching Practice Ann Holm helps individuals position themselves for success by increasing their self-awareness, which is a must-have skill in the 21st century. Through coaching and proven assessment tools, Ann helps people become aware of their personality, emotional intelligence, and how they manage their brain energy. She also helps her client to better understand their value proposition or personal brand. Areas of expertise include: personal self-awareness, sales coaching for logistics professionals, emotional intelligence, communication and influence, team building, MBTI Master Practitioner, extensive experience with the MBTI Step III, 360 Reach/Personal Branding, and applied brain science. Connect with Ann at AnnHolm.net.
Key Takeaways: Becoming More Influential Why do we want to be more influential? Being influential means having a greater impact in your professional and personal relationships. To be successful in your career, you must become influential whether you work in operations, sales, or management. In the interview, Ann shared 6 ways to become more influential: Industry knowledge Sharing your expertise and experience through articles, podcasts, video, and social media will help you become a recognized industry expert. Being generous with the knowledge and information you have will help you become a resource to coworkers, customers, and prospects. Forget about rivalry, and share what you know, so everyone succeeds. Empathy and understanding Walking in someone else's shoes and understanding their challenges will help you build relationships and be more influential. Nobody cares about what you know unless they know how much you care. People trust and like leaders who are caring and empathetic. Coach and develop others Help people become successful - let them become heroes Knowing how to bring out the best in others will make y Knowing what other people actually bring to the table to bring that out. Being behind the scenes also feels great. Coach people through the challenges. Build Bridges and Relationships Be the bridge builder who connect two opposing sides whether it be sales and operations or a customer issue. Negotiating and help find the middle ground. Build win-win relationships. Ego: let it go! There is a paradigm shift at work. In the past, leaders were supposed to know everything. Today, good leaders can make mistakes and acknowledge them, which gives them more authority and influence with their coworkers. Become comfortable with being wrong, even though it's not easy. Be open to new ideas, input, and criticism. Effective communication Whether using verbal, text, or email communication, become a great communicator. If you don't communicate properly, people will notice and your influence will diminish. Know exactly how much to say and how to say it. Influence is NOT manipulation. Learn More About Becoming More In
Way More Than Visibility with Adam Compain
Way More Than Visibility with Adam Compain Adam Compain and Joe Lynch discuss way more than visibility. Adam Compain is the Founder & CEO of ClearMetal, a software company that specializes in international freight visibility, dynamic planning, and customer experience.
About Adam Compain Adam Compain is the Founder & CEO of ClearMetal. Adam founded the company after spending time at OOCL, under the tutelage of their CEO and CIO in Hong Kong. Prior to ClearMetal, Adam spent 5 years at Google, launching the company’s latest GeoCommerce and Mobile technology. And for 21 years, Adam has been the Executive Director of the nonprofit he founded to export charitable goods from North America. Adam has appeared on Bloomberg TV and on the cover of American Shipper as “the changing face of ocean freight.” He holds five technology patents, a dual-degree from the University of Michigan, and an MBA from Stanford University.
ClearMetal is the market leader in international freight visibility, dynamic planning and customer experience. The ClearMetal 'Continuous Delivery Experience’ (CDX) Platform uses proprietary machine learning to break free from static-visibility paradigms and turn supply chains from a cost center to a competitive advantage. ClearMetal was founded by top software engineers, data scientists and operations researchers from Stanford University, Google and Silicon Valley, and is funded by Eclipse Ventures, Prelude Ventures, Innovation Endeavors, NEA, SAP.io, Prologis Ventures, PSA Unboxed, DCLI and the founders of GT Nexus, Navis and Uber Freight. ClearMetal is based in San Francisco, CA.
Key Takeaways: Way More Than Visibility ClearMetal's three central premises: It's not about the metal; it's about the data. Need for better information to fulfill modern customer expectations. Value to finding the clean and accurate source of truth. Data and accuracy Even though data about location exists, in many cases, it lacks accuracy. When managing international business freight, with many touching points and parties involved, data that is accurate and makes sense is pivotal. What does visibility entail? Visibility is about access and aggregation of a network of data. It's also about applying the proper techniques and approach to make sense of the data with machine learning and data science-based techniques. International and global shipping is complex since it considers vast distances, time zones, parties, language, systems, and different vehicles. Chips provide contextual information for additional and more accurate data. But, it's not necessary. With data, customers access the same information. End-to-end global shipment Machine learning and data science techniques to ensure better quality and better predictability to make better decisions. Historial data to understand the likelihood of freight movement. Predictability leads to reliability and transparency, which customers appreciate. The correct data provides accurate guidance for reasonable decision-making. How to use visibility to solve business problems? With a fully-stocked network of data, businesses can to make decisions. Dynamic transport planning. Before anything is moving, visibility allows a company to foresee through different scenarios what the outcome could be. Predicational lead time and customer portal provide information that clients value, which is used for sales and customer service. For a modern customer, there is nothing more important than customer services within the supply chain. Learn More about Way More than Visibility ClearMetal
What happens when machine learning meets ocean shipping?
What is CDX?
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3 Keys to LinkedIn Success with Vivica von Rosen
3 Keys to LinkedIn Success with Vivica von Rosen Viveka (Vivica) von Rosen and Joe Lynch discuss the 3 keys to LinkedIn success. Vivica is the co-founder of a company that teaches people to use LinkedIn to help salespeople create more qualified and quality conversations.
About Viveka (Vivica) von Rosen Viveka von Rosen is a Co-founder and Chief Visibility Officer at Vengreso, the world’s largest digital sales transformation company. Known as the @LinkedInExpert, she’s the author of the best-selling “LinkedIn Marketing: An Hour a Day” & “LinkedIn: 101 Ways to Rock Your Personal Brand.” She is a contributing expert to LinkedIn’s official Sales and Marketing blogs and their “Sophisticated Marketer’s” Guides and is often called on to contribute to publications like Fast Company, Forbes, Money, Selling Power, Entrepreneur and the Social Media Examiner. Viveka takes the LinkedIn and social selling experience over the past 14 years and transforms it into engaging and informational digital sales strategies, tactics, and tools including personal branding, social selling training, and content for sales. Her business mission is to help sales professionals and business owners create more quality and qualified conversions on LinkedIn. When she’s not doing that, she’s either diving or hang gliding or hiking the trails near her Colorado home. (Basically, anywhere without cell reception)
About Vengreso Vengreso teach, consult and practice modern digital selling strategies that help sales teams increase win rates through digital selling practices. There has been a rush to train sales teams on “social selling” with a half-baked approach too often through a one-day training event with much of the emphasis on how to use social technology. This approach results in little if any behavior change. Too often, the results have been “meh.” Vengreso digital sales experts have been heads of sales and heads of marketing in B2B organizations. The Vengresso team has educated more than 140,000 professionals in modern selling strategies across thousands of companies. The company principals came together to develop and launch a suite of digital sales training and consulting offerings to help salespeople and organizations increase win rates through their digital sales practices. Vengreso does one thing, helps sales professionals create more conversations with qualified buyers. More conversations lead to more pipeline, and with proper execution leads to higher win rates, which is what every sales leader wants. Prospect better - sell more!
Key Takeaways: 3 Keys to LinkedIn Success What Not To Do The worst thing you can do is not have a LinkedIn profile or a poorly constructed profile. Avoid being too salesy – be a resource, not a salesperson. Don’t be a spammer or use automation – instead build relationships. LinkedIn is not a numbers game - it’s a relationship game. Google yourself and you will most likely find your LinkedIn profile at the top of the search results. Your LinkedIn profile is typically the first digital impression you will make on your prospect. Develop a Buyer Centric Profile Highlight how you help your customers. Add a background image that reflects what you do including a call to action. Develop a profile headline that says who your serve – not your title and company. Create a company page and make sure every employee is connected to it. Use the name pronunciation feature audio to add your elevator speech – only on the mobile app. Orange plus sign on your picture means you can add a short video introducing yourself and your company – beta feature only available on mobile app. On the profile, LinkedIn now enables users to share content on the “Featured” area of the profile. Share white papers, ebooks, and other resources with your prospective clients. Know, Like, Trust (KLT) Factor
5 Trends Shaping Logistics with Ben Gordon
5 Trends Shaping Logistics with Ben Gordon Ben Gordon and Joe Lynch discuss 5 trends shaping logistics and supply chain. In the interview, Ben reviews and discussed trends and interesting companies in ecommerce, final mile, cold chain, reverse logistics, and fulfillment.
About Ben Gordon Benjamin Gordon is the Founder and Managing Partner of Cambridge Capital. He draws on a career building, advising, and investing in supply chain companies. Benjamin has led investments in outstanding firms including XPO, Grand Junction, Bringg, Liftit, and others. As CEO of BGSA Holdings, Benjamin has spent his career investing in and helping to build supply chain and technology companies. Benjamin led the firm’s efforts, advising on over $1 billion worth of supply chain transactions. Benjamin has worked with firms such as UPS, DHL, Kuehne & Nagel, Agility Logistics, NFI Logistics, GENCO, Nations Express, Raytrans, Echo Global, Dixie, Wilpak, and others. Prior to BGSA Holdings, Ben founded 3PLex, the Internet solution enabling third-party logistics companies to automate their business. Benjamin raised $28 million from blue-chip investors including Morgan Stanley, Goldman Sachs, BancBoston Ventures, CNF, and Ionian. 3PLex was then purchased by Maersk. Prior to 3PLex, Benjamin advised transportation and logistics clients at Mercer Management Consulting. Prior to Mercer, Benjamin worked in his family’s transportation business, AMI, where he helped the company expand its logistics operations. Benjamin received a Master’s in Business Administration from Harvard Business School and a Bachelor of Arts degree from Yale College.
About Cambridge Capital Cambridge Capital is a private equity firm investing in the applied supply chain. The firm provides private equity to finance the expansion, recapitalization or acquisition of growth companies in our sectors. Our philosophy is to invest in companies where our operating expertise and in-depth supply chain knowledge can help our portfolio companies achieve outstanding value. Cambridge Capital was founded in 2009 as the investment affiliate of BG Strategic Advisors (www.bgsa.com), the advisor of choice for a large, growing number of supply chain CEOs. Cambridge Capital leverages BGSA’s unique approach to strategy-led investment banking for the supply chain. BGSA is known for its work helping companies achieve outsized returns via targeted acquisitions and premium sales processes, and has worked with category leaders such as UPS, DHL, Agility Logistics, New Breed, NFI, Genco, Nations Express, Raytrans, and others. Our relationship with BGSA gives us deep market expertise, access to outstanding deal flow and people flow, transactional capabilities, additional resources, and a powerful core competency in the supply chain sector. The Partners and Advisory Board members of Cambridge Capital have diverse backgrounds with complementary technical, operating and financial expertise. The Cambridge Capital team has spent their careers building, growing, and advising outstanding companies in the supply chain sector. They include former leaders of UPS Logistics, Ryder Logistics, ATC Logistics, APL Logistics, Kuehne + Nagel, and other globally recognized firms. Cambridge Capital’s professionals know what it takes to build great companies.
Key Takeaways: 5 Trends Shaping Logistics with Ben Gordon In the podcast, Paige highlighted the following reasons that ecommerce companies fail: Poor understanding of their customer and market. Lack of marketing and product differentiation. Poor performing website. Inability to scale and drive traffic to the website (lack of investment). Poor fulfillment because they chose a fulfillment partner that lacks the DTC expertise and experience required to be successful. Paige’s company, Fulfyld is an ecommerce fulfillment and warehousing company that provides
Beyond Cost Per Load with Felipe Capella
Beyond Cost Per Load with Felipe Capella Felipe Capella and Joe Lynch discuss beyond cost per load. Felipe believes that while cost per load will continue to be important, savvy shippers will look for 3PLs who use technology and people to bring additional value to the shipping function.
About Felipe Capella Felipe Capella is President, COO and Co-founder of Loadsmart, a leading digital freight technology company. Previously advised companies on corporate strategy and M&A in Brazil and New York for 8 years. Joined the Inter-American Development Bank in Washington to advise on sovereign guaranteed development projects for Latin American countries. Founded, developed and launched an online contest startup. Co-founded Loadsmart to help build a revolutionary product. Felipe holds Master degrees from the University of Pennsylvania (valedictorian), from Universidad Francisco de Vitoria (Spain - full scholarship) and an MBA from Fundacao Getulio Vargas (Brazil). He taught Enterprise Recovery and Restructuring for senior students during 2 years at the Federal University of Santa Catarina at age 25, where he was granted a Professorship Honor from the students. Passed the Brazilian Bar Exam among the top 6% and the New York Bar Exam among the Top 3%, working for one of the Top 5 most prestigious law firms in the United States.
About Loadsmart Transforming the future of freight, Loadsmart leverages artificial intelligence, machine learning and strategic partnerships to automate how freight is priced, booked and shipped. Pairing advanced technologies with deep-seated industry expertise, Loadsmart fuels growth, simplifies operational complexity and bolsters efficiency for carriers and shippers alike.
Key Takeaways: Beyond Cost Per Load In the podcast interview, Felipe explains how technology-based companies like Loadsmart are using technology to automate many aspects of the shipping process, however the focus should not be solely on cost per load. Savvy shippers and carriers will look for 3PL partners who can not only automate the life of the load, but also provide additional value via analysis, business intelligence, and market insights. To increase operational efficiency and reduce costs, companies like Loadsmart are automating the shipping process (life of the load): Quotation and booking Scheduling for pickup and delivery locations Carrier identification Carrier transaction Tracking and tracing Exception management Documentation and billing Each process step above has its own unique challenges, but increasingly, these steps are automated. Last year, 85% of Loadsmart’s revenue came from fully automated transactions. While, Loadsmart is one of the leaders in Freight Tech, don’t be surprised if automated shipments become commonplace. In addition to automating the shipping process, Felipe believes that Freight Tech leaders should focus on creating additional value for shippers including: Multimodal optimization for every shipment – fully automated. Automated scheduling updates that accommodate all the last-minute problems in the shipping business. Business intelligence that enable and empower humans to make better decisions. Smart tools that organize and analyze information in new and useful ways. Data insights powered by up-to-minute information that is only possible when systems are fully integrated. Learn More About Beyond Cost Per Load Felipe Capella Felipe Capella
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What a great content for Logisticians
Joe bring his long time experience and together with the SME's he invite to the show deliver a great content to logistics and Procurement practitioners
Informative & Fun
Recommend this podcast for anyone in logistics. I have learned a ton from each episode and appreciate getting to “meet” great guests in each episode.
This is a great podcast with really quality content and insightful guests. If you’re in the logistics industry you should get familiar with Joe’s work and his podcast.